Question 1

Which of the following is not one of the current changes taking place in information systems technology?

Accepted Answer

A)  growing business use of "big data" 
B)  growth in cloud computing 
C)  growth in the PC platform 
D)  emerging mobile platform 
E)  increased usage of social networking by business 
A)  growing business use of "big data" 
B)  growth in cloud computing 
C)  growth in the PC platform 
D)  emerging mobile platform 
E)  increased usage of social networking by business C

Question 2

Define operational excellence. How can information systems help achieve it?

Accepted Answer

Operational excellence is the achievement of higher levels of productivity, efficiency, and profitability. Information systems can help achieve operational excellence by improving communications to suppliers and optimizing the supply chain. Information systems could help managers communicate with workers more efficiently, enable technological innovation in products, minimize warehouse overhead, and streamline distribution.

Question 3

In a(n) ________ perspective, the performance of a system is optimized when both the technology and the organization mutually adjust to one another until a satisfactory fit is obtained.

Accepted Answer

sociotechnical

Question 4

Psychologists study information systems with an eye to understanding

Accepted Answer

A)  how systems affect individuals, groups, and organizations. 
B)  how human decision makers perceive and use formal information. 
C)  how new information systems change the control and cost structures within the firm. 
D)  the production of digital goods. 
E)  mathematically based models and physical technology. 
A)  how systems affect individuals, groups, and organizations. 
B)  how human decision makers perceive and use formal information. 
C)  how new information systems change the control and cost structures within the firm. 
D)  the production of digital goods. 
E)  mathematically based models and physical technology.

Question 5

An example of a social complementary asset is

Accepted Answer

A)  technology and service firms in adjacent markets. 
B)  training programs. 
C)  distributed decision-making rights. 
D)  incentives for management innovation. 
E)  a strong IS development team. 
A)  technology and service firms in adjacent markets. 
B)  training programs. 
C)  distributed decision-making rights. 
D)  incentives for management innovation. 
E)  a strong IS development team.

Question 6

Which of the following choices may lead to competitive advantage?
1) new products, services, and business models; 2. charging less for superior products; 3. responding to customers in real time?

Accepted Answer

A)  1 only 
B)  1 and 2 
C)  2 and 3 
D)  1 and 3 
E)  1, 2, and 3 
A)  1 only 
B)  1 and 2 
C)  2 and 3 
D)  1 and 3 
E)  1, 2, and 3

Question 7

Developing a new product, hiring a new employee, and fulfilling an order are examples of business processes.

Accepted Answer

A) True 
 B)False

Question 8

A firm that invests in a strong IS development team is making an investment in organizational complementary assets.

Accepted Answer

A) True 
 B)False

Question 9

The ________ is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format.

Accepted Answer

World Wide

Question 10

Data management technology consists of the

Accepted Answer

A)  physical hardware and media used by an organization for storing data. 
B)  detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system. 
C)  two or more computers to share data or resources. 
D)  hardware and software used to transfer data. 
E)  software governing the organization of data on physical storage media. 
A)  physical hardware and media used by an organization for storing data. 
B)  detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system. 
C)  two or more computers to share data or resources. 
D)  hardware and software used to transfer data. 
E)  software governing the organization of data on physical storage media.

Question 11

Sociologists study information systems with an eye to understanding

Accepted Answer

A)  how systems affect individuals, groups, and organizations. 
B)  how human decision makers perceive and use formal information. 
C)  how new information systems change the control and cost structures within the firm. 
D)  the production of digital goods. 
E)  mathematically based models and physical technology. 
A)  how systems affect individuals, groups, and organizations. 
B)  how human decision makers perceive and use formal information. 
C)  how new information systems change the control and cost structures within the firm. 
D)  the production of digital goods. 
E)  mathematically based models and physical technology.

Question 12

Knowledge workers make long-range strategic decisions about products and services.

Accepted Answer

A) True 
 B)False

Question 13

The discipline that focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inventory control, is

Accepted Answer

A)  management science. 
B)  MIS. 
C)  computer science. 
D)  utilization management. 
E)  operations research. 
A)  management science. 
B)  MIS. 
C)  computer science. 
D)  utilization management. 
E)  operations research.

Question 14

The temp agency that you own is having serious difficulties placing temps because few of them are familiar with Internet research. Investing in training software to enhance your workers' skills is an example of using technology to achieve which business objective?

Accepted Answer

A)  customer and supplier intimacy 
B)  survival 
C)  operational excellence 
D)  improved decision making 
E)  new products and services 
A)  customer and supplier intimacy 
B)  survival 
C)  operational excellence 
D)  improved decision making 
E)  new products and services

Question 15

Computers make up the entirety of an information system.

Accepted Answer

A) True 
 B)False

Question 16

The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called

Accepted Answer

A)  information systems literacy. 
B)  information systems architecture. 
C)  business processes. 
D)  information technology infrastructure. 
E)  management information systems. 
A)  information systems literacy. 
B)  information systems architecture. 
C)  business processes. 
D)  information technology infrastructure. 
E)  management information systems.

Question 17

Which of the following statements best describes organizational culture?

Accepted Answer

A)  It encompasses the sum of beliefs and assumptions by all members. 
B)  It enables the organization to transcend the different levels and specialties of its employees. 
C)  It reflects the senior management's perspective on the organization and goals. 
D)  It allows a company to achieve greater operational efficiency. 
E)  It is a set of assumptions and values accepted by most members. 
A)  It encompasses the sum of beliefs and assumptions by all members. 
B)  It enables the organization to transcend the different levels and specialties of its employees. 
C)  It reflects the senior management's perspective on the organization and goals. 
D)  It allows a company to achieve greater operational efficiency. 
E)  It is a set of assumptions and values accepted by most members.

Question 18

An example of a business using information systems for customer and supplier intimacy is

Accepted Answer

A)  Wal-Mart's Retail Link system. 
B)  the Mandarin Oriental hotel's customer-preference tracking system. 
C)  Verizon's Web-based digital dashboard. 
D)  Apple Inc.'s iPod. 
E)  Citibank's ATMs. 
A)  Wal-Mart's Retail Link system. 
B)  the Mandarin Oriental hotel's customer-preference tracking system. 
C)  Verizon's Web-based digital dashboard. 
D)  Apple Inc.'s iPod. 
E)  Citibank's ATMs.

Question 19

Disciplines that contribute to the technical approach to information systems are

Accepted Answer

A)  computer science, engineering, and networking. 
B)  operations research, management science, and computer science. 
C)  engineering, utilization management, and computer science. 
D)  management science, computer science, and engineering. 
E)  economics, sociology, and psychology. 
A)  computer science, engineering, and networking. 
B)  operations research, management science, and computer science. 
C)  engineering, utilization management, and computer science. 
D)  management science, computer science, and engineering. 
E)  economics, sociology, and psychology.

Question 20

________ is data that has been shaped into a form that is meaningful to human beings.

Accepted Answer

The answer of ________ is data that has been shaped...

Which of the following is not one of the current changes taking place in information systems technology?

Define operational excellence. How can information systems help achieve it?

In a(n) ________ perspective, the performance of a system is optimized when both the technology and the organization mutually adjust to one another until a satisfactory fit is obtained.

Psychologists study information systems with an eye to understanding

An example of a social complementary asset is

Which of the following choices may lead to competitive advantage? 1) new products, services, and business models; 2. charging less for superior products; 3. responding to customers in real time?

Developing a new product, hiring a new employee, and fulfilling an order are examples of business processes.

A firm that invests in a strong IS development team is making an investment in organizational complementary assets.

The ________ is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format.

Data management technology consists of the

Sociologists study information systems with an eye to understanding

Knowledge workers make long-range strategic decisions about products and services.

The discipline that focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inventory control, is

The temp agency that you own is having serious difficulties placing temps because few of them are familiar with Internet research. Investing in training software to enhance your workers' skills is an example of using technology to achieve which business objective?

Computers make up the entirety of an information system.

The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called

Which of the following statements best describes organizational culture?

An example of a business using information systems for customer and supplier intimacy is

Disciplines that contribute to the technical approach to information systems are

________ is data that has been shaped into a form that is meaningful to human beings.

Global E-Business and Collaboration

Information Systems, Organizations, and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters

Exam 1: Information Systems in Global Business Today

Which of the following is not one of the current changes taking place in information systems technology?

Define operational excellence. How can information systems help achieve it?

In a(n) ________ perspective, the performance of a system is optimized when both the technology and the organization mutually adjust to one another until a satisfactory fit is obtained.

Psychologists study information systems with an eye to understanding

An example of a social complementary asset is

Which of the following choices may lead to competitive advantage? 1) new products, services, and business models; 2. charging less for superior products; 3. responding to customers in real time?

Developing a new product, hiring a new employee, and fulfilling an order are examples of business processes.

A firm that invests in a strong IS development team is making an investment in organizational complementary assets.

The ________ is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format.

Data management technology consists of the

Sociologists study information systems with an eye to understanding

Knowledge workers make long-range strategic decisions about products and services.

The discipline that focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inventory control, is

The temp agency that you own is having serious difficulties placing temps because few of them are familiar with Internet research. Investing in training software to enhance your workers' skills is an example of using technology to achieve which business objective?

Computers make up the entirety of an information system.

The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called

Which of the following statements best describes organizational culture?

An example of a business using information systems for customer and supplier intimacy is

Disciplines that contribute to the technical approach to information systems are

________ is data that has been shaped into a form that is meaningful to human beings.

Global E-Business and Collaboration

Information Systems, Organizations, and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters