Question 1

Differentiate between auctions and clearinghouses.

Accepted Answer

Auctions match buyers and sellers by usi

Question 2

SAP achieves process synergy by designing processes to work together.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is a sales activity that is typically performed by a warehouse manager?

Accepted Answer

A)  shipment 
B)  payment 
C)  marketing 
D)  manufacturing 
A)  shipment 
B)  payment 
C)  marketing 
D)  manufacturing

Question 4

In a typical sales process that does not use SAP,the sales department evaluates the risk of selling to a new customer.

Accepted Answer

A) True 
 B)False

Question 5

Nonmerchant companies are companies that own the goods they sell.

Accepted Answer

A) True 
 B)False

Question 6

Web storefronts typically used by companies such as Amazon.com and LLBean.com are information systems that support the sales process of ________ companies.

Accepted Answer

A)  B2G 
B)  B2B 
C)  B2C 
D)  G2C 
A)  B2G 
B)  B2B 
C)  B2C 
D)  G2C

Question 7

In an organization that has implemented SAP,the accounting department uses the ________ screen in SAP to generate an invoice for a sales order.

Accepted Answer

A)  Post Incoming Payments 
B)  Outbound Delivery 
C)  Maintain Billing Due List 
D)  Create Standard Order 
A)  Post Incoming Payments 
B)  Outbound Delivery 
C)  Maintain Billing Due List 
D)  Create Standard Order

Question 8

Sales people in an organization that does not implement SAP are typically provided with real-time updates on inventory levels.

Accepted Answer

A) True 
 B)False

Question 9

An organization that follows a common sales process packs its products for delivery only after the invoice has been sent to the customer.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is a characteristic of clearinghouses?

Accepted Answer

A)  They compare goods or services and take title to the goods that they sell. 
B)  They provide information about e-commerce Web sites that support B2B sales. 
C)  They provide goods and services at a stated price and arrange for the delivery of the goods. 
D)  They facilitate the auction of goods and services and deliver products to the highest bidders. 
A)  They compare goods or services and take title to the goods that they sell. 
B)  They provide information about e-commerce Web sites that support B2B sales. 
C)  They provide goods and services at a stated price and arrange for the delivery of the goods. 
D)  They facilitate the auction of goods and services and deliver products to the highest bidders.

Question 11

Which of the following departments is responsible for sending invoices to customers in a company that does not use SAP?

Accepted Answer

A)  marketing 
B)  accounting 
C)  manufacturing 
D)  operations 
A)  marketing 
B)  accounting 
C)  manufacturing 
D)  operations

Question 12

One of the effectiveness objectives an organization achieves with the implementation of SAP is faster customer response.

Accepted Answer

A) True 
 B)False

Question 13

The implementation of SAP in an organization increases the amount of cancelled sales to its best customers.

Accepted Answer

A) True 
 B)False

Question 14

Social CRM is an information system that social networks use to facilitate communication within their network.

Accepted Answer

A) True 
 B)False

Question 15

What is process synergy?

Accepted Answer

Process synergy occurs when processes ar

Question 16

Disintermediation is the elimination of middle layers of distributors and suppliers.

Accepted Answer

A) True 
 B)False

Question 17

Start-up costs are high when a firm uses Salesforce.com.

Accepted Answer

A) True 
 B)False

Question 18

The Promotion process is a customer-facing process that SAP can support.

Accepted Answer

A) True 
 B)False

Question 19

In an organization that has implemented SAP,the accounting department receives a message that it can bill a customer for a sale when the ________.

Accepted Answer

A)  order is picked and packed at the warehouse 
B)  sales order is approved in SAP 
C)  sales order is generated in SAP 
D)  warehouse posts the goods issue in SAP 
A)  order is picked and packed at the warehouse 
B)  sales order is approved in SAP 
C)  sales order is generated in SAP 
D)  warehouse posts the goods issue in SAP

Question 20

Which of the following is a supply chain management process?

Accepted Answer

A)  procurement 
B)  sales 
C)  service 
D)  promotion 
A)  procurement 
B)  sales 
C)  service 
D)  promotion

Differentiate between auctions and clearinghouses.

SAP achieves process synergy by designing processes to work together.

Which of the following is a sales activity that is typically performed by a warehouse manager?

In a typical sales process that does not use SAP,the sales department evaluates the risk of selling to a new customer.

Nonmerchant companies are companies that own the goods they sell.

Web storefronts typically used by companies such as Amazon.com and LLBean.com are information systems that support the sales process of ________ companies.

In an organization that has implemented SAP,the accounting department uses the ________ screen in SAP to generate an invoice for a sales order.

Sales people in an organization that does not implement SAP are typically provided with real-time updates on inventory levels.

An organization that follows a common sales process packs its products for delivery only after the invoice has been sent to the customer.

Which of the following is a characteristic of clearinghouses?

Which of the following departments is responsible for sending invoices to customers in a company that does not use SAP?

One of the effectiveness objectives an organization achieves with the implementation of SAP is faster customer response.

The implementation of SAP in an organization increases the amount of cancelled sales to its best customers.

Social CRM is an information system that social networks use to facilitate communication within their network.

What is process synergy?

Disintermediation is the elimination of middle layers of distributors and suppliers.

Start-up costs are high when a firm uses Salesforce.com.

The Promotion process is a customer-facing process that SAP can support.

In an organization that has implemented SAP,the accounting department receives a message that it can bill a customer for a sale when the ________.

Which of the following is a supply chain management process?

The Importance of Mis

Business Processes, information Systems, and Information

Hardware, software, and Networks

Database Processing

Using Is to Improve Processes

Supporting Processes With Erp Systems

Supporting the Procurement Process With Sap

Collaboration and Is

Social Media and Is

Business Intelligence and Is

Mis Management Processes: Process Management, systems Development, and Security

Filters

Exam 8: Supporting the Sales Process With Sap

Differentiate between auctions and clearinghouses.

SAP achieves process synergy by designing processes to work together.

Which of the following is a sales activity that is typically performed by a warehouse manager?

In a typical sales process that does not use SAP,the sales department evaluates the risk of selling to a new customer.

Nonmerchant companies are companies that own the goods they sell.

Web storefronts typically used by companies such as Amazon.com and LLBean.com are information systems that support the sales process of ________ companies.

In an organization that has implemented SAP,the accounting department uses the ________ screen in SAP to generate an invoice for a sales order.

Sales people in an organization that does not implement SAP are typically provided with real-time updates on inventory levels.

An organization that follows a common sales process packs its products for delivery only after the invoice has been sent to the customer.

Which of the following is a characteristic of clearinghouses?

Which of the following departments is responsible for sending invoices to customers in a company that does not use SAP?

One of the effectiveness objectives an organization achieves with the implementation of SAP is faster customer response.

The implementation of SAP in an organization increases the amount of cancelled sales to its best customers.

Social CRM is an information system that social networks use to facilitate communication within their network.

What is process synergy?

Disintermediation is the elimination of middle layers of distributors and suppliers.

Start-up costs are high when a firm uses Salesforce.com.

The Promotion process is a customer-facing process that SAP can support.

In an organization that has implemented SAP,the accounting department receives a message that it can bill a customer for a sale when the ________.

Which of the following is a supply chain management process?

The Importance of Mis

Business Processes, information Systems, and Information

Hardware, software, and Networks

Database Processing

Using Is to Improve Processes

Supporting Processes With Erp Systems

Supporting the Procurement Process With Sap

Collaboration and Is

Social Media and Is

Business Intelligence and Is

Mis Management Processes: Process Management, systems Development, and Security

Filters