Question 1

________ processes are commonplace,routine,everyday business processes.

Accepted Answer

A)  Strategic 
B)  Managerial 
C)  Operational 
D)  Transformational 
A)  Strategic 
B)  Managerial 
C)  Operational 
D)  Transformational C

Question 2

How does the business process of sales and marketing function?

Accepted Answer

Sales and marketing provide the means and incentives for customers to purchase a product or service.The primary objective of sales and marketing processes is to find prospects and transform them into customers by selling them something.When a pizza chain,for example,mails promotions to prospects,it is executing its operational promotion process.Evaluating promotional discounts is a managerial marketing process.Examples of strategic marketing processes are launching a new product or hiring a new marketing firm.

Question 3

An objective is a desired goal an organization has decided to pursue.

Accepted Answer

A) True 
 B)False  True

Question 4

What are outbound logistics processes?

Accepted Answer

Outbound logistics processes collect,sto

Question 5

A(n)________ objective is one that focuses on doing the right things,thereby helping an organization achieve its strategic goals.

Accepted Answer

A)  efficient 
B)  myopic 
C)  productive 
D)  effective 
A)  efficient 
B)  myopic 
C)  productive 
D)  effective

Question 6

Controls help limit wide variations in activities so that a process runs more consistently and smoothly.

Accepted Answer

A) True 
 B)False

Question 7

A strategic technology development process estimates the time required for each step in a software development process.

Accepted Answer

A) True 
 B)False

Question 8

A(n)________ occurs when one activity reduces the performance of the overall process.

Accepted Answer

A)  iteration 
B)  breakeven condition 
C)  bottleneck 
D)  recursion 
A)  iteration 
B)  breakeven condition 
C)  bottleneck 
D)  recursion

Question 9

Ought-to-be diagrams are ________.

Accepted Answer

A)  diagrams of the current process 
B)  diagrams of current processes that need no improvement 
C)  diagrams of future processes as predicted by the organizational team 
D)  diagrams of suggested improvements to a process 
A)  diagrams of the current process 
B)  diagrams of current processes that need no improvement 
C)  diagrams of future processes as predicted by the organizational team 
D)  diagrams of suggested improvements to a process

Question 10

Operational customer service processes include ________.

Accepted Answer

A)  authorizing incentives 
B)  evaluating outsourcing options 
C)  tracking orders 
D)  scheduling maintenance 
A)  authorizing incentives 
B)  evaluating outsourcing options 
C)  tracking orders 
D)  scheduling maintenance

Question 11

Every business process has one or more possible objectives.

Accepted Answer

A) True 
 B)False

Question 12

A reasonable measure is one that is valid and compelling.

Accepted Answer

A) True 
 B)False

Question 13

Efficiency and effectiveness occur only at the operational and strategic levels of processes.

Accepted Answer

A) True 
 B)False

Question 14

How can organizations completely fix the problem of information silos?

Accepted Answer

A)  by duplicating data and making it available to multiple processes 
B)  by storing a single copy of the data in a shared database 
C)  by allowing multiple processes to share an isolated data 
D)  by restricting the data access to a single process 
A)  by duplicating data and making it available to multiple processes 
B)  by storing a single copy of the data in a shared database 
C)  by allowing multiple processes to share an isolated data 
D)  by restricting the data access to a single process

Question 15

Lindsay works at a coffee shop in Chicago.Her responsibilities include assessing seasonal promotions,planning and scheduling cashiers,and determining which personnel to promote.Lindsay is in charge of ________ processes at the coffee shop.

Accepted Answer

A)  transformational 
B)  strategic 
C)  operational 
D)  managerial 
A)  transformational 
B)  strategic 
C)  operational 
D)  managerial

Question 16

Why do organizations store data in different databases?

Accepted Answer

Organizations store data in separate dat

Question 17

In a dynamic process,the activities typically follow a fixed predefined sequence.

Accepted Answer

A) True 
 B)False

Question 18

________ processes include processes in accounting,administration,quality assurance,and legal and financial areas.

Accepted Answer

A)  Human resources 
B)  Technology development 
C)  Infrastructure 
D)  Service 
A)  Human resources 
B)  Technology development 
C)  Infrastructure 
D)  Service

Question 19

Differentiate between efficient and effective objectives.

Accepted Answer

Efficiency means creating more output wi

Question 20

Evaluating customer complaint patterns is an example of an operational customer service process.

Accepted Answer

A) True 
 B)False

________ processes are commonplace,routine,everyday business processes.

How does the business process of sales and marketing function?

An objective is a desired goal an organization has decided to pursue.

What are outbound logistics processes?

A(n)________ objective is one that focuses on doing the right things,thereby helping an organization achieve its strategic goals.

Controls help limit wide variations in activities so that a process runs more consistently and smoothly.

A strategic technology development process estimates the time required for each step in a software development process.

A(n)________ occurs when one activity reduces the performance of the overall process.

Ought-to-be diagrams are ________.

Operational customer service processes include ________.

Every business process has one or more possible objectives.

A reasonable measure is one that is valid and compelling.

Efficiency and effectiveness occur only at the operational and strategic levels of processes.

How can organizations completely fix the problem of information silos?

Lindsay works at a coffee shop in Chicago.Her responsibilities include assessing seasonal promotions,planning and scheduling cashiers,and determining which personnel to promote.Lindsay is in charge of ________ processes at the coffee shop.

Why do organizations store data in different databases?

In a dynamic process,the activities typically follow a fixed predefined sequence.

________ processes include processes in accounting,administration,quality assurance,and legal and financial areas.

Differentiate between efficient and effective objectives.

Evaluating customer complaint patterns is an example of an operational customer service process.

The Importance of Mis

Business Processes, information Systems, and Information

Hardware, software, and Networks

Database Processing

Supporting Processes With Erp Systems

Supporting the Procurement Process With Sap

Supporting the Sales Process With Sap

Collaboration and Is

Social Media and Is

Business Intelligence and Is

Mis Management Processes: Process Management, systems Development, and Security

Filters

Exam 5: Using Is to Improve Processes

________ processes are commonplace,routine,everyday business processes.

How does the business process of sales and marketing function?

An objective is a desired goal an organization has decided to pursue.

What are outbound logistics processes?

A(n)________ objective is one that focuses on doing the right things,thereby helping an organization achieve its strategic goals.

Controls help limit wide variations in activities so that a process runs more consistently and smoothly.

A strategic technology development process estimates the time required for each step in a software development process.

A(n)________ occurs when one activity reduces the performance of the overall process.

Ought-to-be diagrams are ________.

Operational customer service processes include ________.

Every business process has one or more possible objectives.

A reasonable measure is one that is valid and compelling.

Efficiency and effectiveness occur only at the operational and strategic levels of processes.

How can organizations completely fix the problem of information silos?

Lindsay works at a coffee shop in Chicago.Her responsibilities include assessing seasonal promotions,planning and scheduling cashiers,and determining which personnel to promote.Lindsay is in charge of ________ processes at the coffee shop.

Why do organizations store data in different databases?

In a dynamic process,the activities typically follow a fixed predefined sequence.

________ processes include processes in accounting,administration,quality assurance,and legal and financial areas.

Differentiate between efficient and effective objectives.

Evaluating customer complaint patterns is an example of an operational customer service process.

The Importance of Mis

Business Processes, information Systems, and Information

Hardware, software, and Networks

Database Processing

Supporting Processes With Erp Systems

Supporting the Procurement Process With Sap

Supporting the Sales Process With Sap

Collaboration and Is

Social Media and Is

Business Intelligence and Is

Mis Management Processes: Process Management, systems Development, and Security

Filters