Question 1

Describe the benefit of sharing data such as receipts with customers using electronic media.

Accepted Answer

It is easier for a customer to return merchandise if a receipt has been provided.If this receipt was emailed to the customer,it may be easier to find than a printed receipt.By using electronic receipts,the retailer's Sales process has made the customer's returns process easier.Rather than issue paper receipts,which are more costly and more frequently lost,many retailers are sharing receipt data with customers electronically by sending an email or a message to a customer's smartphone.Not only does this reduce sales costs,an objective of the retailer's Sales process,it also improves the customer's Returns process,because customers can find their receipts more frequently.

Question 2

Discuss the importance of sales for a business.

Accepted Answer

For a business,sales is the most important process.Without sales,no one gets paid.Although sales is a complex and difficult process,it is also governed by a simple overriding principle: Satisfy the customer.

Question 3

Which of the following is a main activity of the sales process?

Accepted Answer

A)  procurement 
B)  payment 
C)  storage 
D)  manufacturing 
A)  procurement 
B)  payment 
C)  storage 
D)  manufacturing B

Question 4

Sharing of customer data improves market efficiency.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following statements is true of cloud-based CRM software?

Accepted Answer

A)  Pay-as-you-go plans are offered only to those customers who are running CRM on site. 
B)  Customers must install CRM software on site to utilize cloud-based services. 
C)  The CRM software offered is scalable, allowing companies to conduct small-scale trials. 
D)  Expensive up-front contracts have to be signed before customers can use cloud-based CRM software. 
A)  Pay-as-you-go plans are offered only to those customers who are running CRM on site. 
B)  Customers must install CRM software on site to utilize cloud-based services. 
C)  The CRM software offered is scalable, allowing companies to conduct small-scale trials. 
D)  Expensive up-front contracts have to be signed before customers can use cloud-based CRM software.

Question 6

What are the benefits of implementing SAP on a typical sales process?

Accepted Answer

There are several benefits of implementi

Question 7

________ is the preeminent cloud-based CRM vendor.

Accepted Answer

A)  Four Soft 
B)  Salesforce.com 
C)  Wikipedia.org 
D)  Logility 
A)  Four Soft 
B)  Salesforce.com 
C)  Wikipedia.org 
D)  Logility

Question 8

According to the U.S.Census Bureau,merchant companies are companies that ________.

Accepted Answer

A)  arrange for the sale of goods without owning them 
B)  outsource their sales process 
C)  buy goods and resell them 
D)  sell services provided by others 
A)  arrange for the sale of goods without owning them 
B)  outsource their sales process 
C)  buy goods and resell them 
D)  sell services provided by others

Question 9

What is a sale? What are the key activities in sales?

Accepted Answer

The business definition of a sale is an

Question 10

The legal ownership of a shipment does not change until it is delivered to the buyer.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following statements is true of an electronic exchange?

Accepted Answer

A)  It supports competitive bidding. 
B)  Amazon.com is an example of an exchange used by consumers. 
C)  It generates revenue only through advertising. 
D)  It matches buyers and sellers. 
A)  It supports competitive bidding. 
B)  Amazon.com is an example of an exchange used by consumers. 
C)  It generates revenue only through advertising. 
D)  It matches buyers and sellers.

Question 12

An electronic exchange is a type of clearinghouse that matches buyers and sellers.

Accepted Answer

A) True 
 B)False

Question 13

In an organization that does not implement SAP,overnight updates on inventory data ensures that salespeople have accurate inventory data while making a sale.

Accepted Answer

A) True 
 B)False

Question 14

B2B e-commerce refers to sales between companies.

Accepted Answer

A) True 
 B)False

Question 15

Sales orders must be manually created by accountants in SAP systems.

Accepted Answer

A) True 
 B)False

Question 16

E-commerce leads to ________,which is the elimination of middle layers of distributors and suppliers.

Accepted Answer

A)  forward integration 
B)  decentralization 
C)  backward integration 
D)  disintermediation 
A)  forward integration 
B)  decentralization 
C)  backward integration 
D)  disintermediation

Question 17

In an organization that follows a typical sales process and does not use SAP,which of the following is likely to be a problem faced by the warehouse manager?

Accepted Answer

A)  The warehouse does not receive a specific database to enter details regarding inventory. 
B)  The warehouse manager cannot update the database without the approval of the accounting department. 
C)  The purchase department tracks all shipments, instead of the warehouse department. 
D)  The warehouse manager cannot communicate inventory forecasts to the sales department. 
A)  The warehouse does not receive a specific database to enter details regarding inventory. 
B)  The warehouse manager cannot update the database without the approval of the accounting department. 
C)  The purchase department tracks all shipments, instead of the warehouse department. 
D)  The warehouse manager cannot communicate inventory forecasts to the sales department.

Question 18

Who among the following is responsible for creating sales orders in an organization with a typical sales process and that has implemented SAP?

Accepted Answer

A)  warehouse manager 
B)  accountant 
C)  sales agent 
D)  tracker 
A)  warehouse manager 
B)  accountant 
C)  sales agent 
D)  tracker

Question 19

E-commerce is a multi-firm process of buying and selling goods and services using Internet technologies.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is a key difference between auctions and clearinghouses?

Accepted Answer

A)  Auctions are used for low-value products, whereas clearinghouses are used for high-value products. 
B)  Clearinghouses take title to the goods they sell, whereas auctions do not. 
C)  Clearinghouses facilitate only B2B sales, whereas auctions facilitate B2B and B2C sales. 
D)  Auctions support a competitive bidding process, whereas clearinghouses sell at a stated price. 
A)  Auctions are used for low-value products, whereas clearinghouses are used for high-value products. 
B)  Clearinghouses take title to the goods they sell, whereas auctions do not. 
C)  Clearinghouses facilitate only B2B sales, whereas auctions facilitate B2B and B2C sales. 
D)  Auctions support a competitive bidding process, whereas clearinghouses sell at a stated price.

Describe the benefit of sharing data such as receipts with customers using electronic media.

Discuss the importance of sales for a business.

Which of the following is a main activity of the sales process?

Sharing of customer data improves market efficiency.

Which of the following statements is true of cloud-based CRM software?

What are the benefits of implementing SAP on a typical sales process?

________ is the preeminent cloud-based CRM vendor.

According to the U.S.Census Bureau,merchant companies are companies that ________.

What is a sale? What are the key activities in sales?

The legal ownership of a shipment does not change until it is delivered to the buyer.

Which of the following statements is true of an electronic exchange?

An electronic exchange is a type of clearinghouse that matches buyers and sellers.

In an organization that does not implement SAP,overnight updates on inventory data ensures that salespeople have accurate inventory data while making a sale.

B2B e-commerce refers to sales between companies.

Sales orders must be manually created by accountants in SAP systems.

E-commerce leads to ________,which is the elimination of middle layers of distributors and suppliers.

In an organization that follows a typical sales process and does not use SAP,which of the following is likely to be a problem faced by the warehouse manager?

Who among the following is responsible for creating sales orders in an organization with a typical sales process and that has implemented SAP?

E-commerce is a multi-firm process of buying and selling goods and services using Internet technologies.

Which of the following is a key difference between auctions and clearinghouses?

The Importance of Mis

Business Processes, information Systems, and Information

Hardware, software, and Networks

Database Processing

Using Is to Improve Processes

Supporting Processes With Erp Systems

Supporting the Procurement Process With Sap

Collaboration and Is

Social Media and Is

Business Intelligence and Is

Mis Management Processes: Process Management, systems Development, and Security

Filters

Exam 8: Supporting the Sales Process With Sap

Describe the benefit of sharing data such as receipts with customers using electronic media.

Discuss the importance of sales for a business.

Which of the following is a main activity of the sales process?

Sharing of customer data improves market efficiency.

Which of the following statements is true of cloud-based CRM software?

What are the benefits of implementing SAP on a typical sales process?

________ is the preeminent cloud-based CRM vendor.

According to the U.S.Census Bureau,merchant companies are companies that ________.

What is a sale? What are the key activities in sales?

The legal ownership of a shipment does not change until it is delivered to the buyer.

Which of the following statements is true of an electronic exchange?

An electronic exchange is a type of clearinghouse that matches buyers and sellers.

In an organization that does not implement SAP,overnight updates on inventory data ensures that salespeople have accurate inventory data while making a sale.

B2B e-commerce refers to sales between companies.

Sales orders must be manually created by accountants in SAP systems.

E-commerce leads to ________,which is the elimination of middle layers of distributors and suppliers.

In an organization that follows a typical sales process and does not use SAP,which of the following is likely to be a problem faced by the warehouse manager?

Who among the following is responsible for creating sales orders in an organization with a typical sales process and that has implemented SAP?

E-commerce is a multi-firm process of buying and selling goods and services using Internet technologies.

Which of the following is a key difference between auctions and clearinghouses?

The Importance of Mis

Business Processes, information Systems, and Information

Hardware, software, and Networks

Database Processing

Using Is to Improve Processes

Supporting Processes With Erp Systems

Supporting the Procurement Process With Sap

Collaboration and Is

Social Media and Is

Business Intelligence and Is

Mis Management Processes: Process Management, systems Development, and Security

Filters