Question 1

Which of the following statements is true of the sales process in an organization?

Accepted Answer

A)  It is a part of the outbound logistics activity of the value chain. 
B)  It is a support process, though it is commonly mistaken for an operational process. 
C)  It is a part of the inbound logistics of a value chain. 
D)  Its major activities are selling, shipment, and payment. 
A)  It is a part of the outbound logistics activity of the value chain. 
B)  It is a support process, though it is commonly mistaken for an operational process. 
C)  It is a part of the inbound logistics of a value chain. 
D)  Its major activities are selling, shipment, and payment.

Question 2

Which of the following statements is true about e-commerce?

Accepted Answer

A)  It results in an increase in inventory-carrying costs. 
B)  It improves the flow of price data. 
C)  It decreases market efficiency. 
D)  It reduces sharing of consumer data. 
A)  It results in an increase in inventory-carrying costs. 
B)  It improves the flow of price data. 
C)  It decreases market efficiency. 
D)  It reduces sharing of consumer data.

Question 3

How are bills generated in a sales process that implements SAP?

Accepted Answer

After the warehouse has posted the goods

Question 4

Customer-facing processes improve when processes share data.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following statements is true of the impact of new information systems on sales processes in the future?

Accepted Answer

A)  Wearable technology can be used solely for buying products. 
B)  Cloud-based CRM software can be used off site without installation. 
C)  Social CRM will allow a vendor to control a customer's relationship with a business. 
D)  The use of cloud-based CRM will be avoided as it has high start-up costs. 
A)  Wearable technology can be used solely for buying products. 
B)  Cloud-based CRM software can be used off site without installation. 
C)  Social CRM will allow a vendor to control a customer's relationship with a business. 
D)  The use of cloud-based CRM will be avoided as it has high start-up costs.

Question 6

In an organization that does not implement SAP,the warehouse manager can communicate real-time updates on inventory levels to salespeople efficiently.

Accepted Answer

A) True 
 B)False

Question 7

SAP helps reduce the loss in revenue from cancelled sales to their best customers.

Accepted Answer

A) True 
 B)False

Question 8

When a sales order is generated,SAP systems generally send a message to the accounting department requesting credit approval.

Accepted Answer

A) True 
 B)False

Question 9

Explain how the implementation of SAP changes a typical sales process.

Accepted Answer

The actors in a sales process that imple

Question 10

Describe the concept of social CRM.

Accepted Answer

Social CRM is an information system that

Question 11

When the Post Goods Issue button in SAP is selected by a warehouse manager,________.

Accepted Answer

A)  the legal ownership of the product changes 
B)  a purchase request is generated for approval 
C)  an invoice is generated for approval 
D)  the records indicate that the products have reached the customer 
A)  the legal ownership of the product changes 
B)  a purchase request is generated for approval 
C)  an invoice is generated for approval 
D)  the records indicate that the products have reached the customer

Question 12

Freepages12.com is a Web site that helps companies find advertising media to reach niche markets.This Web site is an example of a ________ e-commerce concern.

Accepted Answer

A)  B2B 
B)  B2C 
C)  C2C 
D)  B2G 
A)  B2B 
B)  B2C 
C)  C2C 
D)  B2G

Question 13

Information systems that support the sales process of B2C companies are typically Web storefronts that customers use to enter and manage their orders.

Accepted Answer

A) True 
 B)False

Question 14

SAP systems do not permit warehouse managers to overwrite the defaulted value that appears in the Deliv.Qty column of the Outbound Delivery screen.

Accepted Answer

A) True 
 B)False

Question 15

Describe B2B,B2C,and B2G e-commerce companies.

Accepted Answer

The three main types of merchant compani

Question 16

In a typical sales process that does not implement SAP,sales orders are passed on to the warehouse after obtaining approval from the accounting department.

Accepted Answer

A) True 
 B)False

Question 17

Accountants are usually authorized to approve sales orders in a sales process that does not use SAP.

Accepted Answer

A) True 
 B)False

Question 18

In an organization that has not implemented SAP,the various actors in a typical sales process use a unified sales database.

Accepted Answer

A) True 
 B)False

Question 19

Explain how a sales order is created in an organization that follows a typical sales process but has not implemented SAP.

Accepted Answer

The first activity in a typical sales pr

Question 20

SAP implementation has no effect on customer response time.

Accepted Answer

A) True 
 B)False

Which of the following statements is true of the sales process in an organization?

Which of the following statements is true about e-commerce?

How are bills generated in a sales process that implements SAP?

Customer-facing processes improve when processes share data.

Which of the following statements is true of the impact of new information systems on sales processes in the future?

In an organization that does not implement SAP,the warehouse manager can communicate real-time updates on inventory levels to salespeople efficiently.

SAP helps reduce the loss in revenue from cancelled sales to their best customers.

When a sales order is generated,SAP systems generally send a message to the accounting department requesting credit approval.

Explain how the implementation of SAP changes a typical sales process.

Describe the concept of social CRM.

When the Post Goods Issue button in SAP is selected by a warehouse manager,________.

Freepages12.com is a Web site that helps companies find advertising media to reach niche markets.This Web site is an example of a ________ e-commerce concern.

Information systems that support the sales process of B2C companies are typically Web storefronts that customers use to enter and manage their orders.

SAP systems do not permit warehouse managers to overwrite the defaulted value that appears in the Deliv.Qty column of the Outbound Delivery screen.

Describe B2B,B2C,and B2G e-commerce companies.

In a typical sales process that does not implement SAP,sales orders are passed on to the warehouse after obtaining approval from the accounting department.

Accountants are usually authorized to approve sales orders in a sales process that does not use SAP.

In an organization that has not implemented SAP,the various actors in a typical sales process use a unified sales database.

Explain how a sales order is created in an organization that follows a typical sales process but has not implemented SAP.

SAP implementation has no effect on customer response time.

The Importance of Mis

Business Processes, information Systems, and Information

Hardware, software, and Networks

Database Processing

Using Is to Improve Processes

Supporting Processes With Erp Systems

Supporting the Procurement Process With Sap

Collaboration and Is

Social Media and Is

Business Intelligence and Is

Mis Management Processes: Process Management, systems Development, and Security

Filters

Exam 8: Supporting the Sales Process With Sap

Which of the following statements is true of the sales process in an organization?

Which of the following statements is true about e-commerce?

How are bills generated in a sales process that implements SAP?

Customer-facing processes improve when processes share data.

Which of the following statements is true of the impact of new information systems on sales processes in the future?

In an organization that does not implement SAP,the warehouse manager can communicate real-time updates on inventory levels to salespeople efficiently.

SAP helps reduce the loss in revenue from cancelled sales to their best customers.

When a sales order is generated,SAP systems generally send a message to the accounting department requesting credit approval.

Explain how the implementation of SAP changes a typical sales process.

Describe the concept of social CRM.

When the Post Goods Issue button in SAP is selected by a warehouse manager,________.

Freepages12.com is a Web site that helps companies find advertising media to reach niche markets.This Web site is an example of a ________ e-commerce concern.

Information systems that support the sales process of B2C companies are typically Web storefronts that customers use to enter and manage their orders.

SAP systems do not permit warehouse managers to overwrite the defaulted value that appears in the Deliv.Qty column of the Outbound Delivery screen.

Describe B2B,B2C,and B2G e-commerce companies.

In a typical sales process that does not implement SAP,sales orders are passed on to the warehouse after obtaining approval from the accounting department.

Accountants are usually authorized to approve sales orders in a sales process that does not use SAP.

In an organization that has not implemented SAP,the various actors in a typical sales process use a unified sales database.

Explain how a sales order is created in an organization that follows a typical sales process but has not implemented SAP.

SAP implementation has no effect on customer response time.

The Importance of Mis

Business Processes, information Systems, and Information

Hardware, software, and Networks

Database Processing

Using Is to Improve Processes

Supporting Processes With Erp Systems

Supporting the Procurement Process With Sap

Collaboration and Is

Social Media and Is

Business Intelligence and Is

Mis Management Processes: Process Management, systems Development, and Security

Filters