Question 1

What is the definition of membership behaviour?

Accepted Answer

A)  paying ones dues on time 
B)  being polite with others 
C)  a decision to join and stay with a firm 
D)  the attitude one holds toward one's job and the workplace 
A)  paying ones dues on time 
B)  being polite with others 
C)  a decision to join and stay with a firm 
D)  the attitude one holds toward one's job and the workplace C

Question 2

Reward dissatisfaction can result from any of the following: violation of psychological contract, perceived inequity, lack of organizational justice, and relative deprivation.

Accepted Answer

A) True 
 B)False  True

Question 3

Which of the following terms refers to the individual's perception of how likely it is that the effort they give will lead to the successful performance of the desired behaviour?

Accepted Answer

A)  valence 
B)  expectancy 
C)  instrumentality 
D)  salience 
A)  valence 
B)  expectancy 
C)  instrumentality 
D)  salience B

Question 4

One of the keys for generating citizenship behaviour is motivation.

Accepted Answer

A) True 
 B)False

Question 5

The key employee attitudes are flexibility, citizenship, and individual goal commitment.

Accepted Answer

A) True 
 B)False

Question 6

You the human resource manager for a non-profit organization focusing on cleaning local parks. The vast majority of staff are volunteers from the local community. You are so pleased with their commitment that you approach a consultant looking for advice on what kinds of additional rewards you should provide. Which of the following would be an appropriate recommendation, according to the attribution theory of motivation?

Accepted Answer

A)  Offer to pay the attendance fee to any volunteer willing to attend a conference dealing with the value of green space in cities. 
B)  Offer to pay $100.00 per month if volunteers show up for all their shifts. 
C)  Offer to pay volunteers $.50 for every pound of garbage collected from local parks. 
D)  Offer to pay a nominal fee for members that find other volunteers willing to join the organization. 
A)  Offer to pay the attendance fee to any volunteer willing to attend a conference dealing with the value of green space in cities. 
B)  Offer to pay $100.00 per month if volunteers show up for all their shifts. 
C)  Offer to pay volunteers $.50 for every pound of garbage collected from local parks. 
D)  Offer to pay a nominal fee for members that find other volunteers willing to join the organization.

Question 7

A particular company employing a human relations management strategy begins to experience significant decreases in revenue and profits. As a result, it decides to cut back on some indirect pay rewards. What do you believe will be the impact to this organization as a result of their compensation decision?

Accepted Answer

A)  Employees will begin to work hard to make up for the shortfall. 
B)  Employees will have less trust in management, moving forward. 
C)  Employees will start to suggest to management ways to reduce expenses. 
D)  Employees will suggest to management that their management strategy should be modified to reflect a high involvement strategy. 
A)  Employees will begin to work hard to make up for the shortfall. 
B)  Employees will have less trust in management, moving forward. 
C)  Employees will start to suggest to management ways to reduce expenses. 
D)  Employees will suggest to management that their management strategy should be modified to reflect a high involvement strategy.

Question 8

Which of the following short scenarios best describes organizational citizenship behaviour?

Accepted Answer

A)  Joe, a shop mechanic, approaches management with an initiative that will improve customer service. 
B)  Duane, a faculty member, starts and finishes his lectures on time as per his syllabus. 
C)  Mary, a university graduate, was so impressed with company ABC that she decided to join the company. Ten years later she was still working for ABC. 
D)  Carlos "volunteers" for special community events on behalf of his company only when he is paid overtime. 
A)  Joe, a shop mechanic, approaches management with an initiative that will improve customer service. 
B)  Duane, a faculty member, starts and finishes his lectures on time as per his syllabus. 
C)  Mary, a university graduate, was so impressed with company ABC that she decided to join the company. Ten years later she was still working for ABC. 
D)  Carlos "volunteers" for special community events on behalf of his company only when he is paid overtime.

Question 9

A sales organization rewards employees for the number of client contacts made via telephone. A review of client contact quality determines that most of these contacts will never convert into sales. As it relates to reward problems, this exemplifies a lack of congruency between rewards and behaviour.

Accepted Answer

A) True 
 B)False

Question 10

One of two key determinants of membership behaviour is organizational identification.

Accepted Answer

A) True 
 B)False

Question 11

The three key employee behaviours that may be desired by employers are membership, task, and citizenship.

Accepted Answer

A) True 
 B)False

Question 12

Summarize the consequences of each job attitude.

Accepted Answer

Job satisfaction can lead to decreased w

Question 13

Which of the following refers to content theories of motivation?

Accepted Answer

A)  theories based on reinforcement theories 
B)  theories that focus on managerial strategies 
C)  theories that focus on understanding the means by which people make choices 
D)  theories that focus on human needs 
A)  theories based on reinforcement theories 
B)  theories that focus on managerial strategies 
C)  theories that focus on understanding the means by which people make choices 
D)  theories that focus on human needs

Question 14

Which of the following statements would NOT be consistent when looking at the relationship between rewards and behaviour?

Accepted Answer

A)  Generating membership behaviour depends on job satisfaction. 
B)  Task behaviour can be generated through organizational identification. 
C)  If employees are motivated, it will generally drive citizenship behaviour. 
D)  Organizational identification can have a positive impact on job satisfaction and motivation. 
A)  Generating membership behaviour depends on job satisfaction. 
B)  Task behaviour can be generated through organizational identification. 
C)  If employees are motivated, it will generally drive citizenship behaviour. 
D)  Organizational identification can have a positive impact on job satisfaction and motivation.

Question 15

You operate an inbound call centre serving the various needs of your customers. Over the last several months, you notice that customers are waiting on hold for several minutes before being served. To motivate operators, you introduce an incentive program that rewards those operators that answer over 200 calls per 8-hour shift. Shortly thereafter, wait times drop but service complaints escalate. What kind of reward problem does this vignette describe?

Accepted Answer

A)  failure to produce desired behaviour 
B)  production of desired behaviour and undesirable consequences 
C)  production of reward dissatisfaction 
D)  unfair compensation practices 
A)  failure to produce desired behaviour 
B)  production of desired behaviour and undesirable consequences 
C)  production of reward dissatisfaction 
D)  unfair compensation practices

Question 16

Briefly explain the purpose of the behavioural framework for compensation.

Accepted Answer

Rewards have a powerful effect on behavi

Question 17

Which of the following terms is used to describe the degree of urgency an individual attaches to the satisfaction of a particular need?

Accepted Answer

A)  hierarchy of needs 
B)  need deprivation 
C)  needs analysis 
D)  need salience 
A)  hierarchy of needs 
B)  need deprivation 
C)  needs analysis 
D)  need salience

Question 18

In what way is there congruency between Maslow's theory and Herzberg's theory?

Accepted Answer

A)  The higher-order needs correspond to motivators, and lower-order needs correspond to the hygienes factors. 
B)  Both Maslow and Herzberg assume that a satisfied need no longer motivates. 
C)  Both Maslow's and Herzberg's theories could be classified as "process theories." 
D)  Both Maslow and Herzberg explicitly describe the distinction between job satisfaction and work motivation. 
A)  The higher-order needs correspond to motivators, and lower-order needs correspond to the hygienes factors. 
B)  Both Maslow and Herzberg assume that a satisfied need no longer motivates. 
C)  Both Maslow's and Herzberg's theories could be classified as "process theories." 
D)  Both Maslow and Herzberg explicitly describe the distinction between job satisfaction and work motivation.

Question 19

You are extremely happy with your job and would not hesitate to recommend your company as a good place to work. Which key employee attitude are you expressing?

Accepted Answer

A)  organizational identification 
B)  motivation 
C)  job satisfaction 
D)  commitment 
A)  organizational identification 
B)  motivation 
C)  job satisfaction 
D)  commitment

Question 20

Equity theory partially explains the basic notion of perceived inequity between one's view of his or her contribution and the contribution of others in similar contexts.

Accepted Answer

A) True 
 B)False

What is the definition of membership behaviour?

Reward dissatisfaction can result from any of the following: violation of psychological contract, perceived inequity, lack of organizational justice, and relative deprivation.

Which of the following terms refers to the individual's perception of how likely it is that the effort they give will lead to the successful performance of the desired behaviour?

One of the keys for generating citizenship behaviour is motivation.

The key employee attitudes are flexibility, citizenship, and individual goal commitment.

Which of the following short scenarios best describes organizational citizenship behaviour?

A sales organization rewards employees for the number of client contacts made via telephone. A review of client contact quality determines that most of these contacts will never convert into sales. As it relates to reward problems, this exemplifies a lack of congruency between rewards and behaviour.

One of two key determinants of membership behaviour is organizational identification.

The three key employee behaviours that may be desired by employers are membership, task, and citizenship.

Summarize the consequences of each job attitude.

Which of the following refers to content theories of motivation?

Which of the following statements would NOT be consistent when looking at the relationship between rewards and behaviour?

Briefly explain the purpose of the behavioural framework for compensation.

Which of the following terms is used to describe the degree of urgency an individual attaches to the satisfaction of a particular need?

In what way is there congruency between Maslow's theory and Herzberg's theory?

You are extremely happy with your job and would not hesitate to recommend your company as a good place to work. Which key employee attitude are you expressing?

Equity theory partially explains the basic notion of perceived inequity between one's view of his or her contribution and the contribution of others in similar contexts.

A Road Map to Effective Compensation

A Strategic Framework for Compensation

Components of Compensation Strategy

Performance Pay Choices

Formulating the Reward and Compensation Strategy

Evaluating Jobs: The Job Evaluation Process

Evaluating Jobs: The Point Method of Job Evaluation

Evaluating the Market

Evaluating Individuals

Designing Performance Pay Plans

Designing Indirect Pay Plans

Activating and Maintaining an Effective Compensation System

Filters

Exam 3: A Behavioural Framework for Compensation

What is the definition of membership behaviour?

Reward dissatisfaction can result from any of the following: violation of psychological contract, perceived inequity, lack of organizational justice, and relative deprivation.

Which of the following terms refers to the individual's perception of how likely it is that the effort they give will lead to the successful performance of the desired behaviour?

One of the keys for generating citizenship behaviour is motivation.

The key employee attitudes are flexibility, citizenship, and individual goal commitment.

Which of the following short scenarios best describes organizational citizenship behaviour?

One of two key determinants of membership behaviour is organizational identification.

The three key employee behaviours that may be desired by employers are membership, task, and citizenship.

Summarize the consequences of each job attitude.

Which of the following refers to content theories of motivation?

Which of the following statements would NOT be consistent when looking at the relationship between rewards and behaviour?

Briefly explain the purpose of the behavioural framework for compensation.

Which of the following terms is used to describe the degree of urgency an individual attaches to the satisfaction of a particular need?

In what way is there congruency between Maslow's theory and Herzberg's theory?

You are extremely happy with your job and would not hesitate to recommend your company as a good place to work. Which key employee attitude are you expressing?

Equity theory partially explains the basic notion of perceived inequity between one's view of his or her contribution and the contribution of others in similar contexts.

A Road Map to Effective Compensation

A Strategic Framework for Compensation

Components of Compensation Strategy

Performance Pay Choices

Formulating the Reward and Compensation Strategy

Evaluating Jobs: The Job Evaluation Process

Evaluating Jobs: The Point Method of Job Evaluation

Evaluating the Market

Evaluating Individuals

Designing Performance Pay Plans

Designing Indirect Pay Plans

Activating and Maintaining an Effective Compensation System

Filters