Question 1

The sole responsibility of understanding is assigned to the sender.

Accepted Answer

A) True 
 B)False  False

Question 2

Giving a 200 page formal policies manual to a first-day employees is considered:

Accepted Answer

A) filtering. 
B) efficient management. 
C) helpful and effective. 
D) an overload barrier. 
A) filtering. 
B) efficient management. 
C) helpful and effective. 
D) an overload barrier. D

Question 3

"I'll get back to you and respond to your written requests" is an example of:

Accepted Answer

A) diction. 
B) listening. 
C) feedback. 
D) semantics. 
A) diction. 
B) listening. 
C) feedback. 
D) semantics. C

Question 4

Match the options below with the correct phrases:
-formal communication channels

Accepted Answer

A) organizational rumors, gossip and half- truths 
B) useful processed data 
C) the transfer of information and understanding between people 
D) electronic links between machines and people 
E) communication networks outside the formal channels
F)management's designed "flows" or designated paths for official communication
G)the receiver's return reply regarding the message
H)two or more individuals conversing at arm's length
I)specialized shop talk such as, "Put the APU in the PCX tank."
J)the word selection of a speaker or author 
A) organizational rumors, gossip and half- truths 
B) useful processed data 
C) the transfer of information and understanding between people 
D) electronic links between machines and people 
E) communication networks outside the formal channels
F)management's designed "flows" or designated paths for official communication
G)the receiver's return reply regarding the message
H)two or more individuals conversing at arm's length
I)specialized shop talk such as, "Put the APU in the PCX tank."
J)the word selection of a speaker or author

Question 5

Communication is merely the transmission of information.

Accepted Answer

A) True 
 B)False

Question 6

Committee discussions are actually an intrateam effort.

Accepted Answer

A) True 
 B)False

Question 7

Downward communication provides the feedback required by upward communication.

Accepted Answer

A) True 
 B)False

Question 8

An example of horizontal communication is a day-shift supervisor conferring with a night-shift supervisor.

Accepted Answer

A) True 
 B)False

Question 9

One of the innate problems built into impersonal communication is that it lacks:

Accepted Answer

A) written words. 
B) jargon. 
C) diction. 
D) immediate feedback. 
A) written words. 
B) jargon. 
C) diction. 
D) immediate feedback.

Question 10

Letters,memos,outlines,and reports are examples of ____________ communication.

Accepted Answer

A) semantical 
B) impersonal 
C) personal 
D) informal 
A) semantical 
B) impersonal 
C) personal 
D) informal

Question 11

The communication message is a carrier of:

Accepted Answer

A) direction. 
B) information. 
C) channels. 
D) transmission. 
A) direction. 
B) information. 
C) channels. 
D) transmission.

Question 12

Group decision making offers many benefits, except:

Accepted Answer

A) having access to multiple perspectives 
B) synergy is possible 
C) this process of communication is one of the easier to manage 
D) it is likely to generate many ideas 
A) having access to multiple perspectives 
B) synergy is possible 
C) this process of communication is one of the easier to manage 
D) it is likely to generate many ideas

Question 13

Nonverbal communications are rarely used in business.

Accepted Answer

A) True 
 B)False

Question 14

Interpersonal communication is good for performance appraisals.

Accepted Answer

A) True 
 B)False

Question 15

Informal communication channels are often called,collectively,the:

Accepted Answer

A) rumor mill. 
B) employee network. 
C) cluster chain. 
D) grapevine. 
A) rumor mill. 
B) employee network. 
C) cluster chain. 
D) grapevine.

Question 16

Senders have the primary responsibility to make certain that their messages have been:

Accepted Answer

A) sent and communicated. 
B) conveyed and meaning is extended. 
C) verbally and nonverbally communicated. 
D) signaled and transcribed properly. 
A) sent and communicated. 
B) conveyed and meaning is extended. 
C) verbally and nonverbally communicated. 
D) signaled and transcribed properly.

Question 17

Visual transmitters are a form of nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 18

Managerial successes can be directly tied to successful communication.

Accepted Answer

A) True 
 B)False

Question 19

The sender's choice of medium is influenced by:

Accepted Answer

A) content of the message 
B) the number of receivers 
C) receiver's preferences 
D) all of the above 
A) content of the message 
B) the number of receivers 
C) receiver's preferences 
D) all of the above

Question 20

Sometimes written communication is preferable to oral communication because:

Accepted Answer

A) you can add graphics 
B) you don't have to put up with bad attitudes 
C) receivers usually understand written communication on the first read 
D) most receivers really like to get email 
A) you can add graphics 
B) you don't have to put up with bad attitudes 
C) receivers usually understand written communication on the first read 
D) most receivers really like to get email

The sole responsibility of understanding is assigned to the sender.

Giving a 200 page formal policies manual to a first-day employees is considered:

"I'll get back to you and respond to your written requests" is an example of:

Match the options below with the correct phrases: -formal communication channels

Communication is merely the transmission of information.

Committee discussions are actually an intrateam effort.

Downward communication provides the feedback required by upward communication.

An example of horizontal communication is a day-shift supervisor conferring with a night-shift supervisor.

One of the innate problems built into impersonal communication is that it lacks:

Letters,memos,outlines,and reports are examples of ____________ communication.

The communication message is a carrier of:

Group decision making offers many benefits, except:

Nonverbal communications are rarely used in business.

Interpersonal communication is good for performance appraisals.

Informal communication channels are often called,collectively,the:

Senders have the primary responsibility to make certain that their messages have been:

Visual transmitters are a form of nonverbal communication.

Managerial successes can be directly tied to successful communication.

The sender's choice of medium is influenced by:

Sometimes written communication is preferable to oral communication because:

Management: An Overview

Management Thought: Past and Present

The Managers Environment

Planning and Strategy

Managements Commitments to Quality and Productivity

Making Decisions

Organizing Principles

Organizational Design, Culture, and Change

Management Ethics and Social Responsibility

Staffing the Workforce

Human Motivation

Leadership

Team Management and Conflict

Information Management Systems

Control: Purpose, Process, and Techniques

Filters

Exam 11: Communication: Interpersonal and Organizational

The sole responsibility of understanding is assigned to the sender.

Giving a 200 page formal policies manual to a first-day employees is considered:

"I'll get back to you and respond to your written requests" is an example of:

Match the options below with the correct phrases: -formal communication channels

Communication is merely the transmission of information.

Committee discussions are actually an intrateam effort.

Downward communication provides the feedback required by upward communication.

An example of horizontal communication is a day-shift supervisor conferring with a night-shift supervisor.

One of the innate problems built into impersonal communication is that it lacks:

Letters,memos,outlines,and reports are examples of ____________ communication.

The communication message is a carrier of:

Group decision making offers many benefits, except:

Nonverbal communications are rarely used in business.

Interpersonal communication is good for performance appraisals.

Informal communication channels are often called,collectively,the:

Senders have the primary responsibility to make certain that their messages have been:

Visual transmitters are a form of nonverbal communication.

Managerial successes can be directly tied to successful communication.

The sender's choice of medium is influenced by:

Sometimes written communication is preferable to oral communication because:

Management: An Overview

Management Thought: Past and Present

The Managers Environment

Planning and Strategy

Managements Commitments to Quality and Productivity

Making Decisions

Organizing Principles

Organizational Design, Culture, and Change

Management Ethics and Social Responsibility

Staffing the Workforce

Human Motivation

Leadership

Team Management and Conflict

Information Management Systems

Control: Purpose, Process, and Techniques

Filters