Question 1

Natural forces can make things cheaper or more expensive.

Accepted Answer

A) True 
 B)False  True

Question 2

Technology does not affect productivity and quality through its proper application.

Accepted Answer

A) True 
 B)False  False

Question 3

Research and development projects uncover information useful to create a variety of new materials,processes,and products.

Accepted Answer

A) True 
 B)False  True

Question 4

A quality improvement team is usually a group of people from one functional area of the organization.

Accepted Answer

A) True 
 B)False

Question 5

External customers' needs and wants remain constant.

Accepted Answer

A) True 
 B)False

Question 6

The definition of a customer has been expanded to include anyone inside organizations.

Accepted Answer

A) True 
 B)False

Question 7

A disciplined approach to solving quality problems before the design phase of a product is called:

Accepted Answer

A) benchmark. 
B) a production standard. 
C) systems approach. 
D) quality function deployment. 
A) benchmark. 
B) a production standard. 
C) systems approach. 
D) quality function deployment.

Question 8

The individual that is given credit for creating total quality management (TQM)is:

Accepted Answer

A) W.Edwards Deming. 
B) Joseph M.Juran. 
C) Philip B.Crosby. 
D) Robert Costello. 
A) W.Edwards Deming. 
B) Joseph M.Juran. 
C) Philip B.Crosby. 
D) Robert Costello.

Question 9

A strategy for continuously improving performance at every level,and in all areas of responsibility is called:

Accepted Answer

A) total quality control 
B) total quality product 
C) total quality management 
D) total systems approach 
A) total quality control 
B) total quality product 
C) total quality management 
D) total systems approach

Question 10

__________ commits organizations and their people to continual learning.

Accepted Answer

A) Intrapreneur 
B) Entrepreneur 
C) Open-book management 
D) Management 
A) Intrapreneur 
B) Entrepreneur 
C) Open-book management 
D) Management

Question 11

Philip B.Crosby's quality philosophy is centered around __________.

Accepted Answer

A) economics 
B) control 
C) DIRFT 
D) production 
A) economics 
B) control 
C) DIRFT 
D) production

Question 12

Match the options below with the correct phrases:
-scoreboarding

Accepted Answer

A) a temporary team 
B) the ability of a product or service to meet or exceed customer expectations 
C) solving quality problems before the design phase 
D) their purpose is to make a project better 
E) the sharing of information and decision making
F)a relationship of inputs needed to produce outputs
G)the product to meet or beat in terms of design and service
H)determines if customer requirements are being met
I)requires individuals to think in terms of process
J)a way to structure innovation
K)created TQM
L)someone who starts and assumes the risk of a business
M)commits organizations and their people to continual learning and requires that well-trained people be allowed to apply, without fear, what they learn
N)informing employees of changes in the critical numbers used to measure a company's processes 
A) a temporary team 
B) the ability of a product or service to meet or exceed customer expectations 
C) solving quality problems before the design phase 
D) their purpose is to make a project better 
E) the sharing of information and decision making
F)a relationship of inputs needed to produce outputs
G)the product to meet or beat in terms of design and service
H)determines if customer requirements are being met
I)requires individuals to think in terms of process
J)a way to structure innovation
K)created TQM
L)someone who starts and assumes the risk of a business
M)commits organizations and their people to continual learning and requires that well-trained people be allowed to apply, without fear, what they learn
N)informing employees of changes in the critical numbers used to measure a company's processes

Question 13

The highly recognized advocate of TQM who believed improving quality caused a chain reaction of benefits is:

Accepted Answer

A) Joseph M.Juran. 
B) Walter A.Shewhart. 
C) Philip B.Crosby. 
D) W.Edwards Deming. 
A) Joseph M.Juran. 
B) Walter A.Shewhart. 
C) Philip B.Crosby. 
D) W.Edwards Deming.

Question 14

Juran believe customer satisfaction and product quality are linked.

Accepted Answer

A) True 
 B)False

Question 15

The seven-step TQM model developed by the Department of Defense in 1988 is specifically designed to ultimately:

Accepted Answer

A) establish action plans. 
B) improve performance. 
C) define mission statements. 
D) set standards. 
A) establish action plans. 
B) improve performance. 
C) define mission statements. 
D) set standards.

Question 16

A benchmark is the product to meet or beat in terms of design,manufacture,performance,and service.

Accepted Answer

A) True 
 B)False

Question 17

Joseph Juran's list of rules to minimize resistance to change within an organization include the following except:

Accepted Answer

A) provide participation. 
B) provide enough time. 
C) treat people with dignity. 
D) have excess baggage in proposals. 
A) provide participation. 
B) provide enough time. 
C) treat people with dignity. 
D) have excess baggage in proposals.

Question 18

Match the options below with the correct phrases:
-the 10% rule

Accepted Answer

A) a temporary team 
B) the ability of a product or service to meet or exceed customer expectations 
C) solving quality problems before the design phase 
D) their purpose is to make a project better 
E) the sharing of information and decision making
F)a relationship of inputs needed to produce outputs
G)the product to meet or beat in terms of design and service
H)determines if customer requirements are being met
I)requires individuals to think in terms of process
J)a way to structure innovation
K)created TQM
L)someone who starts and assumes the risk of a business
M)commits organizations and their people to continual learning and requires that well-trained people be allowed to apply, without fear, what they learn
N)informing employees of changes in the critical numbers used to measure a company's processes 
A) a temporary team 
B) the ability of a product or service to meet or exceed customer expectations 
C) solving quality problems before the design phase 
D) their purpose is to make a project better 
E) the sharing of information and decision making
F)a relationship of inputs needed to produce outputs
G)the product to meet or beat in terms of design and service
H)determines if customer requirements are being met
I)requires individuals to think in terms of process
J)a way to structure innovation
K)created TQM
L)someone who starts and assumes the risk of a business
M)commits organizations and their people to continual learning and requires that well-trained people be allowed to apply, without fear, what they learn
N)informing employees of changes in the critical numbers used to measure a company's processes

Question 19

A group of employees usually in charge of an ongoing process is a:

Accepted Answer

A) quasi team. 
B) cross-functional team. 
C) permanent team. 
D) task force. 
A) quasi team. 
B) cross-functional team. 
C) permanent team. 
D) task force.

Question 20

Which of the following is not one of the principles of TQM?

Accepted Answer

A) Quality improvements create productivity gains. 
B) Process-control techniques are used to prevent defects. 
C) Quality is determined by product design and achieved by effective process controls. 
D) Relationships with suppliers are short term and are quality-oriented. 
A) Quality improvements create productivity gains. 
B) Process-control techniques are used to prevent defects. 
C) Quality is determined by product design and achieved by effective process controls. 
D) Relationships with suppliers are short term and are quality-oriented.

Natural forces can make things cheaper or more expensive.

Technology does not affect productivity and quality through its proper application.

Research and development projects uncover information useful to create a variety of new materials,processes,and products.

A quality improvement team is usually a group of people from one functional area of the organization.

External customers' needs and wants remain constant.

The definition of a customer has been expanded to include anyone inside organizations.

A disciplined approach to solving quality problems before the design phase of a product is called:

The individual that is given credit for creating total quality management (TQM)is:

A strategy for continuously improving performance at every level,and in all areas of responsibility is called:

__________ commits organizations and their people to continual learning.

Philip B.Crosby's quality philosophy is centered around __________.

Match the options below with the correct phrases: -scoreboarding

The highly recognized advocate of TQM who believed improving quality caused a chain reaction of benefits is:

Juran believe customer satisfaction and product quality are linked.

The seven-step TQM model developed by the Department of Defense in 1988 is specifically designed to ultimately:

A benchmark is the product to meet or beat in terms of design,manufacture,performance,and service.

Joseph Juran's list of rules to minimize resistance to change within an organization include the following except:

Match the options below with the correct phrases: -the 10% rule

A group of employees usually in charge of an ongoing process is a:

Which of the following is not one of the principles of TQM?

Management: An Overview

Management Thought: Past and Present

The Managers Environment

Planning and Strategy

Making Decisions

Organizing Principles

Organizational Design, Culture, and Change

Management Ethics and Social Responsibility

Staffing the Workforce

Communication: Interpersonal and Organizational

Human Motivation

Leadership

Team Management and Conflict

Information Management Systems

Control: Purpose, Process, and Techniques

Filters

Exam 5: Managements Commitments to Quality and Productivity

Natural forces can make things cheaper or more expensive.

Technology does not affect productivity and quality through its proper application.

Research and development projects uncover information useful to create a variety of new materials,processes,and products.

A quality improvement team is usually a group of people from one functional area of the organization.

External customers' needs and wants remain constant.

The definition of a customer has been expanded to include anyone inside organizations.

A disciplined approach to solving quality problems before the design phase of a product is called:

The individual that is given credit for creating total quality management (TQM)is:

A strategy for continuously improving performance at every level,and in all areas of responsibility is called:

__________ commits organizations and their people to continual learning.

Philip B.Crosby's quality philosophy is centered around __________.

Match the options below with the correct phrases: -scoreboarding

The highly recognized advocate of TQM who believed improving quality caused a chain reaction of benefits is:

Juran believe customer satisfaction and product quality are linked.

The seven-step TQM model developed by the Department of Defense in 1988 is specifically designed to ultimately:

A benchmark is the product to meet or beat in terms of design,manufacture,performance,and service.

Joseph Juran's list of rules to minimize resistance to change within an organization include the following except:

Match the options below with the correct phrases: -the 10% rule

A group of employees usually in charge of an ongoing process is a:

Which of the following is not one of the principles of TQM?

Management: An Overview

Management Thought: Past and Present

The Managers Environment

Planning and Strategy

Making Decisions

Organizing Principles

Organizational Design, Culture, and Change

Management Ethics and Social Responsibility

Staffing the Workforce

Communication: Interpersonal and Organizational

Human Motivation

Leadership

Team Management and Conflict

Information Management Systems

Control: Purpose, Process, and Techniques

Filters