Question 1

Match the options below with the correct phrases:
-horizontal team

Accepted Answer

A) a team with members from different departments 
B) a disagreement between people 
C) a conflict strategy in which a manager ignores conflict 
D) the phase of team development when members become acquainted 
E) a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
F)conflict that limits the organization's ability to achieve objectives
G)a team created by upper management to function within the organizational structure
H)a horizontal team designed to focus on one objective
I)a conflict strategy in which the manager focuses on mutual problem solving by both parties
J)a conflict strategy in which each party gives up something
K)harnesses the knowledge of people from various functional areas to solve problems.
L)the extent to which members are attracted to the team and motivated to remain together
M)an employee that "taps off" benefits from the efforts of fellow workers
N)the team development phase of unity and focus that follows conflict resolution
O)an organizational team with the most authority and decision-making independence 
A) a team with members from different departments 
B) a disagreement between people 
C) a conflict strategy in which a manager ignores conflict 
D) the phase of team development when members become acquainted 
E) a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
F)conflict that limits the organization's ability to achieve objectives
G)a team created by upper management to function within the organizational structure
H)a horizontal team designed to focus on one objective
I)a conflict strategy in which the manager focuses on mutual problem solving by both parties
J)a conflict strategy in which each party gives up something
K)harnesses the knowledge of people from various functional areas to solve problems.
L)the extent to which members are attracted to the team and motivated to remain together
M)an employee that "taps off" benefits from the efforts of fellow workers
N)the team development phase of unity and focus that follows conflict resolution
O)an organizational team with the most authority and decision-making independence A

Question 2

When team members only exhibit the minimum effort required to complete the tasks,a good team leader may want to:

Accepted Answer

A) set higher objectives 
B) train all team members 
C) increase team conflict 
D) support the team direction 
A) set higher objectives 
B) train all team members 
C) increase team conflict 
D) support the team direction C

Question 3

Match the options below with the correct phrases:
-task force

Accepted Answer

A) a conflict strategy in which the manager diplomatically acknowledges that conflict exists but downplays its importance 
B) a team that assumes complete responsibility for its work 
C) two or more persons actively striving toward the same objective(s) 
D) a team where members primarily interact electronically because they are separated physically 
E) their intent is to create new products
F)the team development phase with disagreement and conflict
G)sometimes called a problem-solving team
H)a temporary horizontal team from different departments designed to accomplish a limited number of objectives
I)a standard of behavior accepted by members
J)the team development phase in which the team begins to function and moves toward accomplishing its objectives
K)a team created to guarantee quality
L)an objective that overshadows individual interests
M)team composed of multiskilled workers
N)sometimes called a command team
O)team that focuses on refining the organization processes
P)conflict that supports the objectives of the organization 
A) a conflict strategy in which the manager diplomatically acknowledges that conflict exists but downplays its importance 
B) a team that assumes complete responsibility for its work 
C) two or more persons actively striving toward the same objective(s) 
D) a team where members primarily interact electronically because they are separated physically 
E) their intent is to create new products
F)the team development phase with disagreement and conflict
G)sometimes called a problem-solving team
H)a temporary horizontal team from different departments designed to accomplish a limited number of objectives
I)a standard of behavior accepted by members
J)the team development phase in which the team begins to function and moves toward accomplishing its objectives
K)a team created to guarantee quality
L)an objective that overshadows individual interests
M)team composed of multiskilled workers
N)sometimes called a command team
O)team that focuses on refining the organization processes
P)conflict that supports the objectives of the organization H

Question 4

The nature of the team assignment determines the size of the team.

Accepted Answer

A) True 
 B)False

Question 5

The organizational team with the greatest independence for decision making is a(n)____________.

Accepted Answer

A) quality circle 
B) cross-functional team 
C) project team 
D) executive team 
A) quality circle 
B) cross-functional team 
C) project team 
D) executive team

Question 6

Match the options below with the correct phrases:
-process team

Accepted Answer

A) a conflict strategy in which the manager diplomatically acknowledges that conflict exists but downplays its importance 
B) a team that assumes complete responsibility for its work 
C) two or more persons actively striving toward the same objective(s) 
D) a team where members primarily interact electronically because they are separated physically 
E) their intent is to create new products
F)the team development phase with disagreement and conflict
G)sometimes called a problem-solving team
H)a temporary horizontal team from different departments designed to accomplish a limited number of objectives
I)a standard of behavior accepted by members
J)the team development phase in which the team begins to function and moves toward accomplishing its objectives
K)a team created to guarantee quality
L)an objective that overshadows individual interests
M)team composed of multiskilled workers
N)sometimes called a command team
O)team that focuses on refining the organization processes
P)conflict that supports the objectives of the organization 
A) a conflict strategy in which the manager diplomatically acknowledges that conflict exists but downplays its importance 
B) a team that assumes complete responsibility for its work 
C) two or more persons actively striving toward the same objective(s) 
D) a team where members primarily interact electronically because they are separated physically 
E) their intent is to create new products
F)the team development phase with disagreement and conflict
G)sometimes called a problem-solving team
H)a temporary horizontal team from different departments designed to accomplish a limited number of objectives
I)a standard of behavior accepted by members
J)the team development phase in which the team begins to function and moves toward accomplishing its objectives
K)a team created to guarantee quality
L)an objective that overshadows individual interests
M)team composed of multiskilled workers
N)sometimes called a command team
O)team that focuses on refining the organization processes
P)conflict that supports the objectives of the organization

Question 7

Avoidance is a strategy used to ignore conflict.

Accepted Answer

A) True 
 B)False

Question 8

The extent to which member are attracted to the team and motivated to remain together is called:

Accepted Answer

A) productivity. 
B) cohesiveness. 
C) norms. 
D) team development. 
A) productivity. 
B) cohesiveness. 
C) norms. 
D) team development.

Question 9

Collaboration promotes mutual problem solving.

Accepted Answer

A) True 
 B)False

Question 10

Cross-functional teams have a very high degree of decision-making independence and authority.

Accepted Answer

A) True 
 B)False

Question 11

A superordinate objective is a conflict-resolution strategy in which each party gives up something.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is a characteristic of the traditional view of conflict?

Accepted Answer

A) Conflict is feared. 
B) Conflict is to be expected. 
C) Conflict is necessary for organizational health. 
D) Conflict is inevitable. 
A) Conflict is feared. 
B) Conflict is to be expected. 
C) Conflict is necessary for organizational health. 
D) Conflict is inevitable.

Question 13

Task force teams disband when they reach their goals.

Accepted Answer

A) True 
 B)False

Question 14

Match the options below with the correct phrases:
-dysfunctional conflict

Accepted Answer

A) a team with members from different departments 
B) a disagreement between people 
C) a conflict strategy in which a manager ignores conflict 
D) the phase of team development when members become acquainted 
E) a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
F)conflict that limits the organization's ability to achieve objectives
G)a team created by upper management to function within the organizational structure
H)a horizontal team designed to focus on one objective
I)a conflict strategy in which the manager focuses on mutual problem solving by both parties
J)a conflict strategy in which each party gives up something
K)harnesses the knowledge of people from various functional areas to solve problems.
L)the extent to which members are attracted to the team and motivated to remain together
M)an employee that "taps off" benefits from the efforts of fellow workers
N)the team development phase of unity and focus that follows conflict resolution
O)an organizational team with the most authority and decision-making independence 
A) a team with members from different departments 
B) a disagreement between people 
C) a conflict strategy in which a manager ignores conflict 
D) the phase of team development when members become acquainted 
E) a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
F)conflict that limits the organization's ability to achieve objectives
G)a team created by upper management to function within the organizational structure
H)a horizontal team designed to focus on one objective
I)a conflict strategy in which the manager focuses on mutual problem solving by both parties
J)a conflict strategy in which each party gives up something
K)harnesses the knowledge of people from various functional areas to solve problems.
L)the extent to which members are attracted to the team and motivated to remain together
M)an employee that "taps off" benefits from the efforts of fellow workers
N)the team development phase of unity and focus that follows conflict resolution
O)an organizational team with the most authority and decision-making independence

Question 15

Confrontation can lead to negative emotional beliefs without resolution.

Accepted Answer

A) True 
 B)False

Question 16

Match the options below with the correct phrases:
-quality assurance team

Accepted Answer

A) a conflict strategy in which the manager diplomatically acknowledges that conflict exists but downplays its importance 
B) a team that assumes complete responsibility for its work 
C) two or more persons actively striving toward the same objective(s) 
D) a team where members primarily interact electronically because they are separated physically 
E) their intent is to create new products
F)the team development phase with disagreement and conflict
G)sometimes called a problem-solving team
H)a temporary horizontal team from different departments designed to accomplish a limited number of objectives
I)a standard of behavior accepted by members
J)the team development phase in which the team begins to function and moves toward accomplishing its objectives
K)a team created to guarantee quality
L)an objective that overshadows individual interests
M)team composed of multiskilled workers
N)sometimes called a command team
O)team that focuses on refining the organization processes
P)conflict that supports the objectives of the organization 
A) a conflict strategy in which the manager diplomatically acknowledges that conflict exists but downplays its importance 
B) a team that assumes complete responsibility for its work 
C) two or more persons actively striving toward the same objective(s) 
D) a team where members primarily interact electronically because they are separated physically 
E) their intent is to create new products
F)the team development phase with disagreement and conflict
G)sometimes called a problem-solving team
H)a temporary horizontal team from different departments designed to accomplish a limited number of objectives
I)a standard of behavior accepted by members
J)the team development phase in which the team begins to function and moves toward accomplishing its objectives
K)a team created to guarantee quality
L)an objective that overshadows individual interests
M)team composed of multiskilled workers
N)sometimes called a command team
O)team that focuses on refining the organization processes
P)conflict that supports the objectives of the organization

Question 17

Standing committees are permanent by design;however,____________ committees are set up to accomplish a task and then disband.

Accepted Answer

A) ad hoc 
B) balanced 
C) cross-functional 
D) deliberate 
A) ad hoc 
B) balanced 
C) cross-functional 
D) deliberate

Question 18

A quality assurance team is created to guarantee the quality of services and products,contact customers,and work with vendors.

Accepted Answer

A) True 
 B)False

Question 19

Group members from different departments make up a horizontal team.

Accepted Answer

A) True 
 B)False

Question 20

Executive teams consist of two or more people to do the job traditionally held by one upper-level manager.

Accepted Answer

A) True 
 B)False

Match the options below with the correct phrases: -horizontal team

When team members only exhibit the minimum effort required to complete the tasks,a good team leader may want to:

Match the options below with the correct phrases: -task force

The nature of the team assignment determines the size of the team.

The organizational team with the greatest independence for decision making is a(n)____________.

Match the options below with the correct phrases: -process team

Avoidance is a strategy used to ignore conflict.

The extent to which member are attracted to the team and motivated to remain together is called:

Collaboration promotes mutual problem solving.

Cross-functional teams have a very high degree of decision-making independence and authority.

A superordinate objective is a conflict-resolution strategy in which each party gives up something.

Which of the following is a characteristic of the traditional view of conflict?

Task force teams disband when they reach their goals.

Match the options below with the correct phrases: -dysfunctional conflict

Confrontation can lead to negative emotional beliefs without resolution.

Match the options below with the correct phrases: -quality assurance team

Standing committees are permanent by design;however,____________ committees are set up to accomplish a task and then disband.

A quality assurance team is created to guarantee the quality of services and products,contact customers,and work with vendors.

Group members from different departments make up a horizontal team.

Executive teams consist of two or more people to do the job traditionally held by one upper-level manager.

Management: An Overview

Management Thought: Past and Present

The Managers Environment

Planning and Strategy

Managements Commitments to Quality and Productivity

Making Decisions

Organizing Principles

Organizational Design, Culture, and Change

Management Ethics and Social Responsibility

Staffing the Workforce

Communication: Interpersonal and Organizational

Human Motivation

Leadership

Information Management Systems

Control: Purpose, Process, and Techniques

Filters

Exam 14: Team Management and Conflict

Match the options below with the correct phrases: -horizontal team

When team members only exhibit the minimum effort required to complete the tasks,a good team leader may want to:

Match the options below with the correct phrases: -task force

The nature of the team assignment determines the size of the team.

The organizational team with the greatest independence for decision making is a(n)____________.

Match the options below with the correct phrases: -process team

Avoidance is a strategy used to ignore conflict.

The extent to which member are attracted to the team and motivated to remain together is called:

Collaboration promotes mutual problem solving.

Cross-functional teams have a very high degree of decision-making independence and authority.

A superordinate objective is a conflict-resolution strategy in which each party gives up something.

Which of the following is a characteristic of the traditional view of conflict?

Task force teams disband when they reach their goals.

Match the options below with the correct phrases: -dysfunctional conflict

Confrontation can lead to negative emotional beliefs without resolution.

Match the options below with the correct phrases: -quality assurance team

Standing committees are permanent by design;however,____________ committees are set up to accomplish a task and then disband.

A quality assurance team is created to guarantee the quality of services and products,contact customers,and work with vendors.

Group members from different departments make up a horizontal team.

Executive teams consist of two or more people to do the job traditionally held by one upper-level manager.

Management: An Overview

Management Thought: Past and Present

The Managers Environment

Planning and Strategy

Managements Commitments to Quality and Productivity

Making Decisions

Organizing Principles

Organizational Design, Culture, and Change

Management Ethics and Social Responsibility

Staffing the Workforce

Communication: Interpersonal and Organizational

Human Motivation

Leadership

Information Management Systems

Control: Purpose, Process, and Techniques

Filters