Exam 5: Building and Changing Global Business Processes

This type of process reengineering uses a radical improvement method for change.

At the heart of how a business operates,you will find a collection of core business processes.

Middleware is software used to:

The Six Sigma DMAIC process to improve an existing process includes all of the following EXCEPT:

Apple Inc.has developed iTunes,a unique propriety software system that supports Apple's need to delivery digital content to its customers. Apple chooses to develop iTunes rather than use an existing enterprise system solution,most likely because:

_________________________is an all-encompassing tool used for modeling,building,executing and monitoring business processes that go across organizational boundaries (and often systems).

The enterprise system used to manage all information related to customer interactions is called_____.

IS can impede change,particularly when the _________ don't match the capabilities of the IS.

Organizations use the enterprise system to drive the redesign of a business process (rather than the process driving the system implementation) for all of the following reasons EXCEPT:

Identify the benefits a company can receive after successfully implementing a CRM system.

All of the follow are negative outcomes found in a firm that is afunctional EXCEPT for:

Early computer systems were designed to support the silo perspective rather than a cross-functional business process approach.

Match the task of the order fulfillment process to the department that would most likely be responsible for completing the task.

All of the following are good metrics a firm can use to measure the success of a business process EXCEPT for:

Outline how Zara demonstrates a strong sense of process perspective in comparison to other more traditional retailers who seem to have a silo perspective.