Exam 5: Building and Changing Global Business Processes

Personnel often react more favorable to incremental change rather than radical change because incremental change gives them control and ownership of improvements.

The major difference between an ERP and ERP II system is this feature.

The speed and magnitude at which organizations must make changes today continues to decrease as a result of technology.

In this business structure the firm is a hierarchy organized around a set of functions. Each group has a core competency that it concentrates upon.

Associate the quality/perception of change to the appropriate change management strategy.

This type of organizational structure (perspective) results in duplication of information,lack of coordination between departments,and lack of communication on a company wide basis.

ERP systems are credited with establishing new business models,especially between a business and suppliers.

A company that wants to make incremental improvements to existing business processes would utilize which of the following?

When would an organization elect to use BPR over TQM?

Describe a business process by identifying the input to the process,some tasks associated with the process,the output of the process and a metric that could measure its effectiveness.

The reason some supply chains are succumbing to the "neighborhood effect" in which factories are built closer to suppliers and consumers is to reduce _______ costs.

What does SCM stand for?

Computer systems in the 1960s and early 1970s were typically designed around a specific departmental need and did not interface very well.These systems were designed to support:

These are comprehensive software packages that incorporate all modules needed to run the internal operations of a business. They should include the following modules: Manufacturing,Accounting,Human Resources and Sales.

All of the following are characteristics of an ERP system EXCEPT:

Order the tasks below as they would appear in a simple,linear workflow diagram for the procurement process.

Identify the specific components of the payroll business process.

This is the tool that is used to help map a sequence of tasks that support a business process.

Explain why installing an enterprise system often requires the redesign of existing business processes and the impact this has on the organization.

Enterprise systems are useful for organizations seeking to do all of the following EXCEPT: