Question 1

A firm's value chain is linked to the:

Accepted Answer

A) value webs of its industry. 
B) value chains of its suppliers,distributors,and customers. 
C) value webs of its suppliers and distributors. 
D) value chains of its suppliers and customers. 
A) value webs of its industry. 
B) value chains of its suppliers,distributors,and customers. 
C) value webs of its suppliers and distributors. 
D) value chains of its suppliers and customers.

Question 2

The most successful solutions or methods for achieving a business objective are called:

Accepted Answer

A) core processes. 
B) best processes. 
C) benchmarks. 
D) best practices. 
A) core processes. 
B) best processes. 
C) benchmarks. 
D) best practices.

Question 3

Which of the following does not describe a difference between the way customers and producers see quality?

Accepted Answer

A) For a consumer,quality means uniformity of the product. 
B) Consumers are concerned with the quality of the service. 
C) A consumer view of quality includes its durability and safety. 
D) For a producer,quality can be measured with a test. 
A) For a consumer,quality means uniformity of the product. 
B) Consumers are concerned with the quality of the service. 
C) A consumer view of quality includes its durability and safety. 
D) For a producer,quality can be measured with a test.

Question 4

A firm can exercise greater control over its suppliers by having:

Accepted Answer

A) more suppliers. 
B) fewer suppliers. 
C) global suppliers. 
D) local suppliers. 
A) more suppliers. 
B) fewer suppliers. 
C) global suppliers. 
D) local suppliers.

Question 5

The effect of the Internet has been to raise bargaining power over suppliers.

Accepted Answer

A) True 
 B)False

Question 6

Benchmarking:

Accepted Answer

A) compares the efficiency and effectiveness of your business processes against strict standards. 
B) allows industry participants to develop industry-wide standards. 
C) is used to measure the speed and responsiveness of information technology. 
D) synchronizes the business processes of customers,suppliers,and trading partners. 
A) compares the efficiency and effectiveness of your business processes against strict standards. 
B) allows industry participants to develop industry-wide standards. 
C) is used to measure the speed and responsiveness of information technology. 
D) synchronizes the business processes of customers,suppliers,and trading partners.

Question 7

Value chain analysis is useful at the business level to highlight specific activities in the business where information systems are most likely to have a strategic impact.Discuss this model,identify the activities,and describe how the model can be applied to the concept of information technology.

Accepted Answer

The value chain model highlights activit

Question 8

Franchisers are firms that have their product created,designed,financed,and initially produced in the home country but rely heavily on foreign personnel for further production,marketing,and human resources.

Accepted Answer

A) True 
 B)False

Question 9

Strong linkages to customers and suppliers increase switching costs.

Accepted Answer

A) True 
 B)False

Question 10

The value chain model:

Accepted Answer

A) categorizes five related advantages for adding value to a firm's products or services. 
B) sees the supply chain as the primary activity for adding value. 
C) categorizes four basic strategies a firm can use to enhance its value chain. 
D) helps a firm identify points at which information technology can most effectively enhance its competitive position. 
A) categorizes five related advantages for adding value to a firm's products or services. 
B) sees the supply chain as the primary activity for adding value. 
C) categorizes four basic strategies a firm can use to enhance its value chain. 
D) helps a firm identify points at which information technology can most effectively enhance its competitive position.

Question 11

Which of the following is not one of the competitive forces of Porter's model?

Accepted Answer

A) Suppliers 
B) Other competitors 
C) External environment 
D) Customers 
A) Suppliers 
B) Other competitors 
C) External environment 
D) Customers

Question 12

Which of the following industries has the lowest barrier to entry?

Accepted Answer

A) Automotive 
B) Computer-chip 
C) Restaurant 
D) Airline 
A) Automotive 
B) Computer-chip 
C) Restaurant 
D) Airline

Question 13

In network economics,the value of a commercial software vendor's software products:

Accepted Answer

A) increases as more people use them. 
B) decreases as more people use them. 
C) increases due to higher marginal gain in output. 
D) decreases according to the law of diminishing returns. 
A) increases as more people use them. 
B) decreases as more people use them. 
C) increases due to higher marginal gain in output. 
D) decreases according to the law of diminishing returns.

Question 14

Hilton Hotels' use of customer information software to identify the most profitable customers to direct services to is an example of using information systems to:

Accepted Answer

A) strengthen customer intimacy. 
B) differentiate their service. 
C) focus on market niche. 
D) increase efficiency. 
A) strengthen customer intimacy. 
B) differentiate their service. 
C) focus on market niche. 
D) increase efficiency.

Question 15

Mass customization allows a company to offer individually-tailored products using the same production resources as mass production.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following illustrates the use of information systems to achieve product differentiation?

Accepted Answer

A) A hot tub dealer's use of information systems to determine which models and options its customers are most likely to buy. 
B) A shoe manufacturer's use of information systems in selling custom,made-to-order shoes directly to customers. 
C) A PC manufacturer's use of information systems to facilitate direct access from suppliers to production schedules. 
D) A grocery store chain's use of information systems to produce products and services at a lower price than competitors. 
A) A hot tub dealer's use of information systems to determine which models and options its customers are most likely to buy. 
B) A shoe manufacturer's use of information systems in selling custom,made-to-order shoes directly to customers. 
C) A PC manufacturer's use of information systems to facilitate direct access from suppliers to production schedules. 
D) A grocery store chain's use of information systems to produce products and services at a lower price than competitors.

Question 17

A firm can be said to have competitive advantage when it has higher stock market valuations than its competitors.

Accepted Answer

A) True 
 B)False

Question 18

The ________ model highlights the primary or support activities that add a margin of value to a firm's products or services where information systems can best be applied to achieve a competitive advantage.

Accepted Answer

A) value chain 
B) core competency 
C) network economy 
D) Porter 
A) value chain 
B) core competency 
C) network economy 
D) Porter

Question 19

The more people that use Microsoft Office software and related products,the lower its value.

Accepted Answer

A) True 
 B)False

Question 20

Probably the best single way to reduce quality problems is to reduce cycle time.

Accepted Answer

A) True 
 B)False

A firm's value chain is linked to the:

The most successful solutions or methods for achieving a business objective are called:

Which of the following does not describe a difference between the way customers and producers see quality?

A firm can exercise greater control over its suppliers by having:

The effect of the Internet has been to raise bargaining power over suppliers.

Benchmarking:

Value chain analysis is useful at the business level to highlight specific activities in the business where information systems are most likely to have a strategic impact.Discuss this model,identify the activities,and describe how the model can be applied to the concept of information technology.

Franchisers are firms that have their product created,designed,financed,and initially produced in the home country but rely heavily on foreign personnel for further production,marketing,and human resources.

Strong linkages to customers and suppliers increase switching costs.

The value chain model:

Which of the following is not one of the competitive forces of Porter's model?

Which of the following industries has the lowest barrier to entry?

In network economics,the value of a commercial software vendor's software products:

Hilton Hotels' use of customer information software to identify the most profitable customers to direct services to is an example of using information systems to:

Mass customization allows a company to offer individually-tailored products using the same production resources as mass production.

Which of the following illustrates the use of information systems to achieve product differentiation?

A firm can be said to have competitive advantage when it has higher stock market valuations than its competitors.

The ________ model highlights the primary or support activities that add a margin of value to a firm's products or services where information systems can best be applied to achieve a competitive advantage.

The more people that use Microsoft Office software and related products,the lower its value.

Probably the best single way to reduce quality problems is to reduce cycle time.

Business Information Systems in Your Career

Global E-Business and Collaboration

IT Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets,digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Ethical and Social Issues in Information Systems

Filters

Exam 3: Achieving Competitive Advantage With Information Systems

A firm's value chain is linked to the:

The most successful solutions or methods for achieving a business objective are called:

Which of the following does not describe a difference between the way customers and producers see quality?

A firm can exercise greater control over its suppliers by having:

The effect of the Internet has been to raise bargaining power over suppliers.

Benchmarking:

Value chain analysis is useful at the business level to highlight specific activities in the business where information systems are most likely to have a strategic impact.Discuss this model,identify the activities,and describe how the model can be applied to the concept of information technology.

Franchisers are firms that have their product created,designed,financed,and initially produced in the home country but rely heavily on foreign personnel for further production,marketing,and human resources.

Strong linkages to customers and suppliers increase switching costs.

The value chain model:

Which of the following is not one of the competitive forces of Porter's model?

Which of the following industries has the lowest barrier to entry?

In network economics,the value of a commercial software vendor's software products:

Hilton Hotels' use of customer information software to identify the most profitable customers to direct services to is an example of using information systems to:

Mass customization allows a company to offer individually-tailored products using the same production resources as mass production.

Which of the following illustrates the use of information systems to achieve product differentiation?

A firm can be said to have competitive advantage when it has higher stock market valuations than its competitors.

The ________ model highlights the primary or support activities that add a margin of value to a firm's products or services where information systems can best be applied to achieve a competitive advantage.

The more people that use Microsoft Office software and related products,the lower its value.

Probably the best single way to reduce quality problems is to reduce cycle time.

Business Information Systems in Your Career

Global E-Business and Collaboration

IT Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets,digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Ethical and Social Issues in Information Systems

Filters