Question 1

In the context of the informational subroles identified by Professor Henry Mintzberg, managers in the _____ share information with people outside their departments or companies.

Accepted Answer

A)  entrepreneur role 
B)  spokesperson role 
C)  leader role 
D)  disseminator role 
A)  entrepreneur role 
B)  spokesperson role 
C)  leader role 
D)  disseminator role B

Question 2

Carrie is a certified public accountant. Because of her qualification, she gets a job as the finance manager of a leading manufacturing firm. Which of the following skills is Carrie most likely to possess?

Accepted Answer

A)  Human skills 
B)  Planning skills 
C)  Technical skills 
D)  Conceptual skills 
A)  Human skills 
B)  Planning skills 
C)  Technical skills 
D)  Conceptual skills C

Question 3

Wanda is the procurement manager at a supermarket. Her duties include short-term planning for the purchase of perishable goods, encouraging and rewarding the employees who handle the transportation of goods to the supermarket and supervising the entry-level employees of her department. In the given scenario, Wanda is most likely a _____.

Accepted Answer

A)  middle manager 
B)  team leader 
C)  first-line manager 
D)  top manager 
A)  middle manager 
B)  team leader 
C)  first-line manager 
D)  top manager C

Question 4

Myrtle, a bank manager, is referred to as a tough boss by her subordinates because she uses bullying management styles to get things done. She sends intimidating emails to the clerical staff at her branch, she threatens the cashier to tally the cash transactions within a particular time limit, and she is abrasive to her subordinates when they try to justify their actions. In this scenario, which of the following is the most evident management mistake being committed by Myrtle?

Accepted Answer

A)  Overmanaging 
B)  Being overly ambitious 
C)  Insensitivity to others 
D)  Inability to staff effectively 
A)  Overmanaging 
B)  Being overly ambitious 
C)  Insensitivity to others 
D)  Inability to staff effectively

Question 5

Initially, the managers in Linda Hill's study believed that their job was people development.

Accepted Answer

A) True 
 B)False

Question 6

Middle managers are the only managers who do not supervise other managers.

Accepted Answer

A) True 
 B)False

Question 7

Vermpotta, a company that manufactures glassware, has its factories in developing countries where labor costs are low. The quality of the company's products manufactured at its factory in the country of Octofia has been consistently low. Antonio, the company's chief operating officer, worked out of the Octofia factory for a month to find the root cause of this problem. After much deliberation, Antonio decided that the factory needs to be moved to an industrial area in the capital of Octofia. In the context of managerial roles, which of the following decisional roles does Antonio illustrate in this scenario?

Accepted Answer

A)  The disturbance handler role 
B)  The resource allocator role 
C)  The disseminator role 
D)  The spokesperson role 
A)  The disturbance handler role 
B)  The resource allocator role 
C)  The disseminator role 
D)  The spokesperson role

Question 8

In the context of the skills that managers should possess, which of the following is a difference between technical skills and conceptual skills?

Accepted Answer

A)  Technical skills can be summarized as the ability to work well with others, whereas conceptual skills can be summarized as the capability of assessing how motivated employees are to interact with superiors. 
B)  Unlike conceptual skills, technical skills increase in importance as managers rise through the management hierarchy. 
C)  Unlike managers with conceptual skills, managers with technical skills can recognize how a company fits into or is affected by its external environment. 
D)  Technical skills are the specialized procedures and knowledge required to get a job done, whereas conceptual skills are the ability to understand how the different parts of a company affect each other. 
A)  Technical skills can be summarized as the ability to work well with others, whereas conceptual skills can be summarized as the capability of assessing how motivated employees are to interact with superiors. 
B)  Unlike conceptual skills, technical skills increase in importance as managers rise through the management hierarchy. 
C)  Unlike managers with conceptual skills, managers with technical skills can recognize how a company fits into or is affected by its external environment. 
D)  Technical skills are the specialized procedures and knowledge required to get a job done, whereas conceptual skills are the ability to understand how the different parts of a company affect each other.

Question 9

Which of the following is a difference between first-line managers and top managers?

Accepted Answer

A)  Unlike top managers, first-line managers engage in plans and actions that typically produce results within two weeks. 
B)  Unlike top managers, first-line managers are responsible for creating a positive organizational culture through language and action. 
C)  Unlike first-line managers, top managers are responsible for teaching entry-level employees how to do their jobs. 
D)  Unlike first-line managers, top managers make detailed schedules and operating plans based on middle management's intermediate-range plans. 
A)  Unlike top managers, first-line managers engage in plans and actions that typically produce results within two weeks. 
B)  Unlike top managers, first-line managers are responsible for creating a positive organizational culture through language and action. 
C)  Unlike first-line managers, top managers are responsible for teaching entry-level employees how to do their jobs. 
D)  Unlike first-line managers, top managers make detailed schedules and operating plans based on middle management's intermediate-range plans.

Question 10

Gordon, the restaurant manager of Chipmugs, a continental restaurant, reviews customer feedback forms to help him choose the winner of "Best Waiter of the Month" award. This motivates the waiters at the restaurant to render good service and to insist customers to fill feedback forms about their services. In the context of managerial roles, which of the following roles does Gordon illustrate in this scenario?

Accepted Answer

A)  Leader role 
B)  Monitor role 
C)  Disseminator role 
D)  Figurehead role 
A)  Leader role 
B)  Monitor role 
C)  Disseminator role 
D)  Figurehead role

Question 11

In the context of the skills that good managers should possess, which of the following statements is true of managers with a motivation to manage?

Accepted Answer

A)  Managers at lower levels usually have a stronger motivation to manage than managers at higher levels. 
B)  Mangers with a strong motivation to manage are rated as better managers by their employees. 
C)  Managers with a strong motivation to manage are unable to behave assertively toward others. 
D)  Managers with a strong motivation refrain from participating in competitive situations. 
A)  Managers at lower levels usually have a stronger motivation to manage than managers at higher levels. 
B)  Mangers with a strong motivation to manage are rated as better managers by their employees. 
C)  Managers with a strong motivation to manage are unable to behave assertively toward others. 
D)  Managers with a strong motivation refrain from participating in competitive situations.

Question 12

According to Professor Henry Mintzberg, in the _____, managers motivate and encourage workers to accomplish organizational objectives.

Accepted Answer

A)  figurehead role 
B)  entrepreneur role 
C)  leader role 
D)  monitor role 
A)  figurehead role 
B)  entrepreneur role 
C)  leader role 
D)  monitor role

Question 13

Venus Diner, a fast food restaurant, has installed two additional billing counters to reduce waiting time for its customers. This has helped the restaurant improve its customer service and satisfaction. This scenario illustrates that Venus Diner is striving for _____.

Accepted Answer

A)  effectiveness 
B)  consistency 
C)  synergy 
D)  cohesiveness 
A)  effectiveness 
B)  consistency 
C)  synergy 
D)  cohesiveness

Question 14

An account manager with _____ has the ability to create statements for a budget, compare the budget to the actual income statement of a particular financial year, and determine unnecessary expenses.

Accepted Answer

A)  technical skills 
B)  human skills 
C)  conceptual skills 
D)  interpersonal skills 
A)  technical skills 
B)  human skills 
C)  conceptual skills 
D)  interpersonal skills

Question 15

Jonathan is the CEO of a cell phone manufacturing company. At the company's Annual General Meeting, he made an announcement to the shareholders about one vacant position in the company's supervisory board. In the context of managerial roles, which of the following roles does Jonathan illustrate in this scenario?

Accepted Answer

A)  The leader role 
B)  The liaison role 
C)  The disseminator role 
D)  The spokesperson role 
A)  The leader role 
B)  The liaison role 
C)  The disseminator role 
D)  The spokesperson role

Question 16

According to Jeffrey Pfeffer, managers in top-performing companies used increased status distinctions to achieve financial performance.

Accepted Answer

A) True 
 B)False

Question 17

In the context of management functions, which of the following is true of planning?

Accepted Answer

A)  It is one of the best ways to improve performance. 
B)  It is the last function of management. 
C)  It involves monitoring progress toward goal achievement. 
D)  It involves hiring and leading workers. 
A)  It is one of the best ways to improve performance. 
B)  It is the last function of management. 
C)  It involves monitoring progress toward goal achievement. 
D)  It involves hiring and leading workers.

Question 18

Whether a person begins his or her career at the entry level or as a supervisor, his or her job as a manager is not to do the work but to help others do theirs.

Accepted Answer

A) True 
 B)False

Question 19

In the context of Henri Fayol's management functions, which of the following is a difference between planning and organizing?

Accepted Answer

A)  Planning involves motivating workers to work hard to achieve organizational goals, whereas organizing involves identifying the means to achieve organizational goals. 
B)  Planning involves determining organizational goals, whereas organizing involves determining how things get done. 
C)  Planning is deciding where decisions will be made, whereas organizing is monitoring progress toward goal achievement. 
D)  Planning is inspiring workers to work hard on a daily basis, whereas organizing is taking corrective action when progress isn't being made. 
A)  Planning involves motivating workers to work hard to achieve organizational goals, whereas organizing involves identifying the means to achieve organizational goals. 
B)  Planning involves determining organizational goals, whereas organizing involves determining how things get done. 
C)  Planning is deciding where decisions will be made, whereas organizing is monitoring progress toward goal achievement. 
D)  Planning is inspiring workers to work hard on a daily basis, whereas organizing is taking corrective action when progress isn't being made.

Question 20

Shawn is a regional sales manager of a popular fortnightly magazine. He sets targets for and reviews the performances of the sales representatives of his region. Changes in marketing strategies mandated by the marketing team at the magazine's headquarters authorized Shawn to be solely responsible to bring about the necessary changes in his region. In the given scenario, Shawn is most likely a _____.

Accepted Answer

A)  middle manager 
B)  team leader 
C)  first-line manager 
D)  top manager 
A)  middle manager 
B)  team leader 
C)  first-line manager 
D)  top manager

In the context of the informational subroles identified by Professor Henry Mintzberg, managers in the _____ share information with people outside their departments or companies.

Carrie is a certified public accountant. Because of her qualification, she gets a job as the finance manager of a leading manufacturing firm. Which of the following skills is Carrie most likely to possess?

Initially, the managers in Linda Hill's study believed that their job was people development.

Middle managers are the only managers who do not supervise other managers.

In the context of the skills that managers should possess, which of the following is a difference between technical skills and conceptual skills?

Which of the following is a difference between first-line managers and top managers?

In the context of the skills that good managers should possess, which of the following statements is true of managers with a motivation to manage?

According to Professor Henry Mintzberg, in the _____, managers motivate and encourage workers to accomplish organizational objectives.

Venus Diner, a fast food restaurant, has installed two additional billing counters to reduce waiting time for its customers. This has helped the restaurant improve its customer service and satisfaction. This scenario illustrates that Venus Diner is striving for _____.

An account manager with _____ has the ability to create statements for a budget, compare the budget to the actual income statement of a particular financial year, and determine unnecessary expenses.

According to Jeffrey Pfeffer, managers in top-performing companies used increased status distinctions to achieve financial performance.

In the context of management functions, which of the following is true of planning?

Whether a person begins his or her career at the entry level or as a supervisor, his or her job as a manager is not to do the work but to help others do theirs.

In the context of Henri Fayol's management functions, which of the following is a difference between planning and organizing?

The History of Management

Organizational Environments and Cultures

Ethics and Social Responsibility

Planning and Decision Making

Organizational Strategy

Innovation and Change

Global Management

Designing Adaptive Organizations

Managing Teams

Managing Human Resource Systems

Managing Individuals and a Diverse Workforce

Motivation

Leadership

Managing Communication

Control

Managing Information

Managing Service and Manufacturing Operations

Filters

Exam 1: Management

In the context of the informational subroles identified by Professor Henry Mintzberg, managers in the _____ share information with people outside their departments or companies.

Carrie is a certified public accountant. Because of her qualification, she gets a job as the finance manager of a leading manufacturing firm. Which of the following skills is Carrie most likely to possess?

Initially, the managers in Linda Hill's study believed that their job was people development.

Middle managers are the only managers who do not supervise other managers.

In the context of the skills that managers should possess, which of the following is a difference between technical skills and conceptual skills?

Which of the following is a difference between first-line managers and top managers?

In the context of the skills that good managers should possess, which of the following statements is true of managers with a motivation to manage?

According to Professor Henry Mintzberg, in the _____, managers motivate and encourage workers to accomplish organizational objectives.

Venus Diner, a fast food restaurant, has installed two additional billing counters to reduce waiting time for its customers. This has helped the restaurant improve its customer service and satisfaction. This scenario illustrates that Venus Diner is striving for _____.

An account manager with _____ has the ability to create statements for a budget, compare the budget to the actual income statement of a particular financial year, and determine unnecessary expenses.

According to Jeffrey Pfeffer, managers in top-performing companies used increased status distinctions to achieve financial performance.

In the context of management functions, which of the following is true of planning?

Whether a person begins his or her career at the entry level or as a supervisor, his or her job as a manager is not to do the work but to help others do theirs.

In the context of Henri Fayol's management functions, which of the following is a difference between planning and organizing?

The History of Management

Organizational Environments and Cultures

Ethics and Social Responsibility

Planning and Decision Making

Organizational Strategy

Innovation and Change

Global Management

Designing Adaptive Organizations

Managing Teams

Managing Human Resource Systems

Managing Individuals and a Diverse Workforce

Motivation

Leadership

Managing Communication

Control

Managing Information

Managing Service and Manufacturing Operations

Filters