Question 1

Identify a difference between a product breakdown and product failure.

Accepted Answer

A)  Unlike product failure, a product breakdown assumes that a product can be repaired. 
B)  Product breakdown is a term that is generally used in the case of low-cost products, whereas product failure is a term that is mainly used for high-end products. 
C)  Unlike a product breakdown, the cost of product failure has to be borne by the company. 
D)  A product breakdown refers to the intense or irreversible damage of a product, whereas product failure refers to moderate damage of the component parts in a product. 
A)  Unlike product failure, a product breakdown assumes that a product can be repaired. 
B)  Product breakdown is a term that is generally used in the case of low-cost products, whereas product failure is a term that is mainly used for high-end products. 
C)  Unlike a product breakdown, the cost of product failure has to be borne by the company. 
D)  A product breakdown refers to the intense or irreversible damage of a product, whereas product failure refers to moderate damage of the component parts in a product. A

Question 2

Ziff Corp., a company that manufactures construction materials, uses 10,000 tons of iron per year to make reinforced rods. Its ordering costs are $20 per order and holding costs are $10 per ton. According to the economic order quantity (EOQ) model, approximately how often should the company place a fresh order for iron?

Accepted Answer

A)  Every four days 
B)  Every five days 
C)  Every six days 
D)  Every seven days 
A)  Every four days 
B)  Every five days 
C)  Every six days 
D)  Every seven days D

Question 3

If a machine requires 8 hours to produce 35 M10 bolts, the productivity of the machine will be _____.

Accepted Answer

A)  4.375 bolts per hour 
B)  0.228 hours per bolt 
C)  8.75 bolts per hour 
D)  0.46 hours per bolt 
A)  4.375 bolts per hour 
B)  0.228 hours per bolt 
C)  8.75 bolts per hour 
D)  0.46 hours per bolt A

Question 4

If a machine requires 40 tons of steel to produce 30 tons of reinforced rods, the productivity of the machine is _____.

Accepted Answer

A)  0.75 
B)  1.33 
C)  1.50 
D)  0.67 
A)  0.75 
B)  1.33 
C)  1.50 
D)  0.67

Question 5

The American National Standards Institute guarantees continued ISO 9000 certification for all the ISO certified American companies.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is a difference between line-flow production processes and batch production processes?

Accepted Answer

A)  Line-flow production processes are the least standardized manufacturing operations, whereas batch production processes are the most standardized manufacturing operations. 
B)  Batch production is used to make a single type of product, whereas line-flow production is used to make large quantities of different products. 
C)  Batch production produces products continuously, whereas line-flow production produces products at a discrete rate. 
D)  Line-flow production processes are inflexible, whereas batch production processes are flexible. 
A)  Line-flow production processes are the least standardized manufacturing operations, whereas batch production processes are the most standardized manufacturing operations. 
B)  Batch production is used to make a single type of product, whereas line-flow production is used to make large quantities of different products. 
C)  Batch production produces products continuously, whereas line-flow production produces products at a discrete rate. 
D)  Line-flow production processes are inflexible, whereas batch production processes are flexible.

Question 7

Gomez Home Appliances manufactures 10,000 refrigerators every month. The company spends $2,000 on labor, $5,000 on rent, $3,000 on machinery, and $1,500 on electricity every month. It can be concluded that the multifactor productivity of the company is _____.

Accepted Answer

A)  0.91 dollars per refrigerator 
B)  0.87 refrigerators per dollar 
C)  0.62 dollars per refrigerator 
D)  0.34 refrigerators per dollar 
A)  0.91 dollars per refrigerator 
B)  0.87 refrigerators per dollar 
C)  0.62 dollars per refrigerator 
D)  0.34 refrigerators per dollar

Question 8

A _____ does not start processing or assembling products until it receives a customer request.

Accepted Answer

A)  assemble-to-batch operation 
B)  make-to-order operation 
C)  make-to-stock operation 
D)  assemble-to-order operation 
A)  assemble-to-batch operation 
B)  make-to-order operation 
C)  make-to-stock operation 
D)  assemble-to-order operation

Question 9

Bubbles Bath and Body Shop manufactures cosmetic products. Recently, the company manufactured a collection of new organic soaps and shampoos. One batch of the organic soaps was discarded because they were a bit different in size and could not meet the pre-defined quality standards. Which of the following was the main reason for discarding the batch of soaps?

Accepted Answer

A)  Low multifactor productivity 
B)  Serviceability of the soaps 
C)  Variation in the soaps 
D)  Low partial productivity 
A)  Low multifactor productivity 
B)  Serviceability of the soaps 
C)  Variation in the soaps 
D)  Low partial productivity

Question 10

The lowest degree of processing occurs in _____.

Accepted Answer

A)  assemble-to-order operations 
B)  make-to-order operations 
C)  assemble-to-batch operations 
D)  make-to-stock operations 
A)  assemble-to-order operations 
B)  make-to-order operations 
C)  assemble-to-batch operations 
D)  make-to-stock operations

Question 11

IceCrem uses 1,600 pounds of sugar a year. If the ordering cost is $2 per order and the holding cost is $4 per pound, then the optimal quantity to order sugar is _____.

Accepted Answer

A)  10 pounds 
B)  20 pounds 
C)  30 pounds 
D)  40 pounds 
A)  10 pounds 
B)  20 pounds 
C)  30 pounds 
D)  40 pounds

Question 12

Hue Fabrics, a garment manufacturing company, produces around 2000 identical skirts per day. The production system used by the company is very efficient, and it makes close to 100 skirts per hour. Once the production starts, the system functions round the clock to spin and release garments until the machine is turned off. The manufacturing operation of Hue Fabrics is an example of _____.

Accepted Answer

A)  continuous-flow production 
B)  prototype production 
C)  batch production 
D)  job shop production 
A)  continuous-flow production 
B)  prototype production 
C)  batch production 
D)  job shop production

Question 13

Businesses that apply for the Baldrige Performance Excellence Award are judged on _____ criteria.

Accepted Answer

A)  five 
B)  six 
C)  seven 
D)  eight 
A)  five 
B)  six 
C)  seven 
D)  eight

Question 14

Slurp Packaged Foods, a packaged food manufacturing company, produces around 5,000 cans of processed meat a day. The production system used by the company is very efficient, and it releases close to 800 cans an hour. Once the production system is turned on, it functions round the clock to drop off cans until the machine is turned off. The manufacturing operation of Slurp Packaged Foods is an example of _____.

Accepted Answer

A)  continuous-flow production 
B)  prototype production 
C)  batch production 
D)  job shop production 
A)  continuous-flow production 
B)  prototype production 
C)  batch production 
D)  job shop production

Question 15

Rodney is a manager at Gordon Publications. He meets his subordinates every week to come up with new ideas for articles to publish in the company's weekly magazine. In this scenario, this collaboration is termed as _____.

Accepted Answer

A)  the service-profit chain 
B)  teamwork 
C)  customer focus 
D)  leadership 
A)  the service-profit chain 
B)  teamwork 
C)  customer focus 
D)  leadership

Question 16

A just-in-time (JIT) inventory system is used with independent demand systems.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is a kind of input that is frequently used when determining partial productivity?

Accepted Answer

A)  Service quality 
B)  Labor 
C)  Finished goods 
D)  Profits 
A)  Service quality 
B)  Labor 
C)  Finished goods 
D)  Profits

Question 18

In the context of total quality management, _____ is a deviation in the form, condition, or appearance of a product from the quality standard for that product.

Accepted Answer

A)  aberration 
B)  variation 
C)  divergence 
D)  contention 
A)  aberration 
B)  variation 
C)  divergence 
D)  contention

Question 19

The production team of U Sandals that manufactures women's footwear has determined the quantity of leather, threads, labor, and electricity required to make a pair of sandals. The collective effort of all these resources would help the company determine its _____.

Accepted Answer

A)  economic order quantity 
B)  internal service quality 
C)  partial productivity 
D)  multifactor productivity 
A)  economic order quantity 
B)  internal service quality 
C)  partial productivity 
D)  multifactor productivity

Question 20

Average aggregate inventory for a month can be determined by simply averaging the inventory counts at the end of each business day for that month.

Accepted Answer

A) True 
 B)False

Identify a difference between a product breakdown and product failure.

If a machine requires 8 hours to produce 35 M10 bolts, the productivity of the machine will be _____.

If a machine requires 40 tons of steel to produce 30 tons of reinforced rods, the productivity of the machine is _____.

The American National Standards Institute guarantees continued ISO 9000 certification for all the ISO certified American companies.

Which of the following is a difference between line-flow production processes and batch production processes?

Gomez Home Appliances manufactures 10,000 refrigerators every month. The company spends $2,000 on labor, $5,000 on rent, $3,000 on machinery, and $1,500 on electricity every month. It can be concluded that the multifactor productivity of the company is _____.

A _____ does not start processing or assembling products until it receives a customer request.

The lowest degree of processing occurs in _____.

IceCrem uses 1,600 pounds of sugar a year. If the ordering cost is $2 per order and the holding cost is $4 per pound, then the optimal quantity to order sugar is _____.

Businesses that apply for the Baldrige Performance Excellence Award are judged on _____ criteria.

Rodney is a manager at Gordon Publications. He meets his subordinates every week to come up with new ideas for articles to publish in the company's weekly magazine. In this scenario, this collaboration is termed as _____.

A just-in-time (JIT) inventory system is used with independent demand systems.

Which of the following is a kind of input that is frequently used when determining partial productivity?

In the context of total quality management, _____ is a deviation in the form, condition, or appearance of a product from the quality standard for that product.

The production team of U Sandals that manufactures women's footwear has determined the quantity of leather, threads, labor, and electricity required to make a pair of sandals. The collective effort of all these resources would help the company determine its _____.

Average aggregate inventory for a month can be determined by simply averaging the inventory counts at the end of each business day for that month.

Management

The History of Management

Organizational Environments and Cultures

Ethics and Social Responsibility

Planning and Decision Making

Organizational Strategy

Innovation and Change

Global Management

Designing Adaptive Organizations

Managing Teams

Managing Human Resource Systems

Managing Individuals and a Diverse Workforce

Motivation

Leadership

Managing Communication

Control

Managing Information

Filters

Exam 18: Managing Service and Manufacturing Operations

Identify a difference between a product breakdown and product failure.

If a machine requires 8 hours to produce 35 M10 bolts, the productivity of the machine will be _____.

If a machine requires 40 tons of steel to produce 30 tons of reinforced rods, the productivity of the machine is _____.

The American National Standards Institute guarantees continued ISO 9000 certification for all the ISO certified American companies.

Which of the following is a difference between line-flow production processes and batch production processes?

Gomez Home Appliances manufactures 10,000 refrigerators every month. The company spends $2,000 on labor, $5,000 on rent, $3,000 on machinery, and $1,500 on electricity every month. It can be concluded that the multifactor productivity of the company is _____.

A _____ does not start processing or assembling products until it receives a customer request.

The lowest degree of processing occurs in _____.

IceCrem uses 1,600 pounds of sugar a year. If the ordering cost is $2 per order and the holding cost is $4 per pound, then the optimal quantity to order sugar is _____.

Businesses that apply for the Baldrige Performance Excellence Award are judged on _____ criteria.

Rodney is a manager at Gordon Publications. He meets his subordinates every week to come up with new ideas for articles to publish in the company's weekly magazine. In this scenario, this collaboration is termed as _____.

A just-in-time (JIT) inventory system is used with independent demand systems.

Which of the following is a kind of input that is frequently used when determining partial productivity?

In the context of total quality management, _____ is a deviation in the form, condition, or appearance of a product from the quality standard for that product.

The production team of U Sandals that manufactures women's footwear has determined the quantity of leather, threads, labor, and electricity required to make a pair of sandals. The collective effort of all these resources would help the company determine its _____.

Average aggregate inventory for a month can be determined by simply averaging the inventory counts at the end of each business day for that month.

Management

The History of Management

Organizational Environments and Cultures

Ethics and Social Responsibility

Planning and Decision Making

Organizational Strategy

Innovation and Change

Global Management

Designing Adaptive Organizations

Managing Teams

Managing Human Resource Systems

Managing Individuals and a Diverse Workforce

Motivation

Leadership

Managing Communication

Control

Managing Information

Filters