Exam 2: Management Learning

Organizational learning is a never ending process of continuous improvement.

The study of how organizations produce goods and services is called __________.

Modern management accepts the fact that all techniques are contingent upon the unique situation faced by each manager.In other words,there is no one "best" way.

Managing with an organization-wide commitment to continuous improvement,product quality,and customer needs is called:

The five duties of management,according to Fayol,are foresight,organization,command,coordination,and __________.

Chris Argyris' beliefs,as presented in his book Personality and Organization,are in disagreement with __________.

Another way to look at the work by Chris Argyris is that undesirable employee behaviors may be as much a reflection of a poor management system as it is a matter of poor employees.

Weber is credited as being the first to acknowledge and advocate that bureaucracies are inefficient forms of organization that should be avoided.

Management science and __________ apply mathematical techniques to solve management problems.

Compare the scientific management and the behavioral management approaches.Which is best?

One of the surprise findings in the Hawthorne studies was that

The Hawthorne studies established a clear link between working conditions and worker performance.

Which management researcher is considered as a prophet of today's management style?

Theory X and Theory Y were developed by __________.

The reason that worker "human needs" are important to managers is that these needs can cause tensions that may influence work attitudes and behaviors.

According to Chris Argyris,high absenteeism and poor morale in an organization is likely due to

__________ is the systemic use and analysis of data to solve problems and make informed decisions.

What were the Hawthorne studies about? Discuss their purpose,the process,and the results.

__________ is considered a prophet of management and one of the most important American women in the fields of civics and sociology.

The __________ studies at the Western Electric Company in Chicago demonstrated the influence of manager treatment of employees on employee performance.