Question 1

A majority of the measures in a balanced staffing scorecard should focus on ________.

Accepted Answer

A)  staffing efficiency 
B)  value creation 
C)  cost control 
D)  candidate assessment metrics 
A)  staffing efficiency 
B)  value creation 
C)  cost control 
D)  candidate assessment metrics

Question 2

A firm hires only 5 employees annually but each for a compensation of $100,000 a year.Assuming it costs the company $12,000 to recruit one person,what is the company's staffing efficiency ratio?

Accepted Answer

A)  10.2 percent 
B)  1.2 percent 
C)  21 percent 
D)  12 percent 
A)  10.2 percent 
B)  1.2 percent 
C)  21 percent 
D)  12 percent

Question 3

The influence of strategic staffing on a candidate ends once the candidate is hired.

Accepted Answer

A) True 
 B)False

Question 4

In terms of evaluating staffing systems,lower applicant quality is a ________.

Accepted Answer

A)  leading indicator 
B)  lagging indicator 
C)  staffing metric 
D)  staffing scorecard criterion 
A)  leading indicator 
B)  lagging indicator 
C)  staffing metric 
D)  staffing scorecard criterion

Question 5

Six Sigma methodology begins with a process map.

Accepted Answer

A) True 
 B)False

Question 6

The balanced scorecard includes strategic,operational,financial,and customer-related goals.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is a potential drawback of résumé screening software?

Accepted Answer

A)  It can disproportionately exclude groups of people from various protected categories. 
B)  It is a time consuming process even if the use of the software is mastered. 
C)  It results in a very small pool of résumés matching the desired keywords. 
D)  It generates detailed profiles of candidates with information from unreliable sources. 
A)  It can disproportionately exclude groups of people from various protected categories. 
B)  It is a time consuming process even if the use of the software is mastered. 
C)  It results in a very small pool of résumés matching the desired keywords. 
D)  It generates detailed profiles of candidates with information from unreliable sources.

Question 8

Staffing efficiency ratio is calculated by ________.

Accepted Answer

A)  multiplying a firm's total staffing costs with the total compensation of the new hires divided by 100 
B)  dividing the total compensation paid to new hires by the number of new hires multiplied by 100 
C)  dividing a firm's total staffing costs by the total compensation of the new hires multiplied by 100 
D)  multiplying the compensation paid to new hires with the total number of new hires divided by 100 
A)  multiplying a firm's total staffing costs with the total compensation of the new hires divided by 100 
B)  dividing the total compensation paid to new hires by the number of new hires multiplied by 100 
C)  dividing a firm's total staffing costs by the total compensation of the new hires multiplied by 100 
D)  multiplying the compensation paid to new hires with the total number of new hires divided by 100

Question 9

Information that is available only after staffing decisions have been made constitutes a ________.

Accepted Answer

A)  leading indicator 
B)  lagging indicator 
C)  primary data source 
D)  secondary data source 
A)  leading indicator 
B)  lagging indicator 
C)  primary data source 
D)  secondary data source

Question 10

The best use of short-term staffing metrics is ________.

Accepted Answer

A)  to be leading indicators to assess a company's staffing system 
B)  to evaluate the effectiveness of the staffing system as a whole 
C)  to evaluate how well the staffing process contributes to strategy execution 
D)  to identify balanced scorecard criteria 
A)  to be leading indicators to assess a company's staffing system 
B)  to evaluate the effectiveness of the staffing system as a whole 
C)  to evaluate how well the staffing process contributes to strategy execution 
D)  to identify balanced scorecard criteria

Question 11

Digital staffing dashboards lack scalability and hence are not suitable for small- and medium-sized companies.

Accepted Answer

A) True 
 B)False

Question 12

The choice of criteria in a balanced scorecard should be based on the company's strategy and goals,not on the challenges the company anticipates.

Accepted Answer

A) True 
 B)False

Question 13

Software that allows you to maintain a database of both candidates and job information to facilitate finding matches between openings and candidates is a(n)________.

Accepted Answer

A)  applicant tracking system 
B)  resume screening application 
C)  balanced staffing scorecard 
D)  digital staffing dashboard 
A)  applicant tracking system 
B)  resume screening application 
C)  balanced staffing scorecard 
D)  digital staffing dashboard

Question 14

________ refers to job performance as well as the new hire's fit with his or her work group,unit,and organization,and the degree to which his or her values are consistent with the company's culture and values.

Accepted Answer

A)  Job success 
B)  The value of top performers 
C)  Staffing efficiency 
D)  Staffing return on investment 
A)  Job success 
B)  The value of top performers 
C)  Staffing efficiency 
D)  Staffing return on investment

Question 15

Due to inappropriate staffing practices a number of good quality candidates were rejected in favor of poor quality hires at Mac Computers.The rejected candidates joined other software firms and mentioned this experience to other software personnel.Everyone who heard it formed a bad impression of Mac Computers and its staffing practices.This is an example of the ________ related to poor staffing practices.

Accepted Answer

A)  direct costs 
B)  leading indicators 
C)  negative spillover effects 
D)  key performance indicators 
A)  direct costs 
B)  leading indicators 
C)  negative spillover effects 
D)  key performance indicators

Question 16

Measurable factors critical to the firm's success and long- and short-term goals are ________.

Accepted Answer

A)  key performance indicators 
B)  digital dashboards 
C)  staffing moderators 
D)  HR scorecards 
A)  key performance indicators 
B)  digital dashboards 
C)  staffing moderators 
D)  HR scorecards

Question 17

Which of the following is a long-term staffing metric?

Accepted Answer

A)  the average time-to-start (by position, source, and recruiter) 
B)  the number of high quality new hires coming from each recruiting source 
C)  the number of diverse hires coming from each recruiting source 
D)  employee job success measured by recruiting source and recruiter 
A)  the average time-to-start (by position, source, and recruiter) 
B)  the number of high quality new hires coming from each recruiting source 
C)  the number of diverse hires coming from each recruiting source 
D)  employee job success measured by recruiting source and recruiter

Question 18

Key performance indicators are the outcomes against which the effectiveness of the staffing system is evaluated.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following represents a breach of staffing evaluation ethics?

Accepted Answer

A)  The data used to conduct a staffing evaluation is of a high standard. 
B)  The salary information of employees is kept private. 
C)  The firm's candidates are unaware of how their information will be used. 
D)  The comparison of recruiters' performances is limited to year-to-year comparisons. 
A)  The data used to conduct a staffing evaluation is of a high standard. 
B)  The salary information of employees is kept private. 
C)  The firm's candidates are unaware of how their information will be used. 
D)  The comparison of recruiters' performances is limited to year-to-year comparisons.

Question 20

ValuTech is a large-scale software company.Which of the following,if true,is a leading staffing indicator?

Accepted Answer

A)  The company's quarterly performance has declined after it preferred employment agencies over campus recruitment programs. 
B)  The company recently modified its training programs specifically to suit the needs of new recruits. 
C)  The company's workforce is short of managerial talent due to the lack of investment in management development programs. 
D)  The company's current business model only allows it to pay salaries that are below the industry average. 
A)  The company's quarterly performance has declined after it preferred employment agencies over campus recruitment programs. 
B)  The company recently modified its training programs specifically to suit the needs of new recruits. 
C)  The company's workforce is short of managerial talent due to the lack of investment in management development programs. 
D)  The company's current business model only allows it to pay salaries that are below the industry average.

A majority of the measures in a balanced staffing scorecard should focus on ________.

A firm hires only 5 employees annually but each for a compensation of $100,000 a year.Assuming it costs the company $12,000 to recruit one person,what is the company's staffing efficiency ratio?

The influence of strategic staffing on a candidate ends once the candidate is hired.

In terms of evaluating staffing systems,lower applicant quality is a ________.

Six Sigma methodology begins with a process map.

The balanced scorecard includes strategic,operational,financial,and customer-related goals.

Which of the following is a potential drawback of résumé screening software?

Staffing efficiency ratio is calculated by ________.

Information that is available only after staffing decisions have been made constitutes a ________.

The best use of short-term staffing metrics is ________.

Digital staffing dashboards lack scalability and hence are not suitable for small- and medium-sized companies.

The choice of criteria in a balanced scorecard should be based on the company's strategy and goals,not on the challenges the company anticipates.

Software that allows you to maintain a database of both candidates and job information to facilitate finding matches between openings and candidates is a(n)________.

________ refers to job performance as well as the new hire's fit with his or her work group,unit,and organization,and the degree to which his or her values are consistent with the company's culture and values.

Measurable factors critical to the firm's success and long- and short-term goals are ________.

Which of the following is a long-term staffing metric?

Key performance indicators are the outcomes against which the effectiveness of the staffing system is evaluated.

Which of the following represents a breach of staffing evaluation ethics?

ValuTech is a large-scale software company.Which of the following,if true,is a leading staffing indicator?

Strategic Staffing

Business and Staffing Strategies

The Legal Context

Strategic Job Analysis and Competency Modeling

Forecasting and Planning

Sourcing: Identifying Recruits

Recruiting

Measurement

Assessing External Candidates

Assessing Internal Candidates

Choosing and Hiring Candidates

Managing Workforce Flow

Filters

Exam 13: Staffing System Evaluation and Technology

A majority of the measures in a balanced staffing scorecard should focus on ________.

A firm hires only 5 employees annually but each for a compensation of $100,000 a year.Assuming it costs the company $12,000 to recruit one person,what is the company's staffing efficiency ratio?

The influence of strategic staffing on a candidate ends once the candidate is hired.

In terms of evaluating staffing systems,lower applicant quality is a ________.

Six Sigma methodology begins with a process map.

The balanced scorecard includes strategic,operational,financial,and customer-related goals.

Which of the following is a potential drawback of résumé screening software?

Staffing efficiency ratio is calculated by ________.

Information that is available only after staffing decisions have been made constitutes a ________.

The best use of short-term staffing metrics is ________.

Digital staffing dashboards lack scalability and hence are not suitable for small- and medium-sized companies.

The choice of criteria in a balanced scorecard should be based on the company's strategy and goals,not on the challenges the company anticipates.

Software that allows you to maintain a database of both candidates and job information to facilitate finding matches between openings and candidates is a(n)________.

________ refers to job performance as well as the new hire's fit with his or her work group,unit,and organization,and the degree to which his or her values are consistent with the company's culture and values.

Measurable factors critical to the firm's success and long- and short-term goals are ________.

Which of the following is a long-term staffing metric?

Key performance indicators are the outcomes against which the effectiveness of the staffing system is evaluated.

Which of the following represents a breach of staffing evaluation ethics?

ValuTech is a large-scale software company.Which of the following,if true,is a leading staffing indicator?

Strategic Staffing

Business and Staffing Strategies

The Legal Context

Strategic Job Analysis and Competency Modeling

Forecasting and Planning

Sourcing: Identifying Recruits

Recruiting

Measurement

Assessing External Candidates

Assessing Internal Candidates

Choosing and Hiring Candidates

Managing Workforce Flow

Filters