Question 1

Studies have shown that the most powerful workplace motivator is

Accepted Answer

A) a company dinner. 
B) promotion. 
C) time in lieu. 
D) money. 
E) recognition. 
A) a company dinner. 
B) promotion. 
C) time in lieu. 
D) money. 
E) recognition. E

Question 2

Personally congratulating an employee in private for a good job is an example of

Accepted Answer

A) managerial effectiveness. 
B) Maslow's hierarchy theory. 
C) employee recognition. 
D) Herzberg's motivation-hygiene theory. 
E) expectant behaviour. 
A) managerial effectiveness. 
B) Maslow's hierarchy theory. 
C) employee recognition. 
D) Herzberg's motivation-hygiene theory. 
E) expectant behaviour. C

Question 3

Bill Leung is the HR Director for Copper Inc., a mining firm.The business has been losing money over the past three years due to a worldwide slump in copper prices, and no end is in sight.The pressure is on to reduce labour costs and increase productivity.Bill must recommend a plan for the research department staff.It's difficult to assess researchers' performance because of the kind of work they do.Recently, a number of researchers have been laid off because of the company's losses, and so each staff member must get involved in new kinds of projects.Flexibility and communication between project team members is very important.What kind of incentive plan would meet Bill's needs best

Accepted Answer

A) skill-based pay 
B) piece rate 
C) profit sharing 
D) ESOP 
E) gainsharing 
A) skill-based pay 
B) piece rate 
C) profit sharing 
D) ESOP 
E) gainsharing E

Question 4

The production workers at ABC Inc.were getting better at their jobs as they gained more experience with the new technology that had recently been installed.The company knew that significant savings would result if they continued to be able to produce the same number of units of product in less time.To motivate the workers to do so, ABC Inc.should consider using

Accepted Answer

A) stock options. 
B) bonuses. 
C) gainsharing. 
D) piece-rate wages. 
E) intrinsic rewards. 
A) stock options. 
B) bonuses. 
C) gainsharing. 
D) piece-rate wages. 
E) intrinsic rewards.

Question 5

Working a four-day week, with employees working 10 hours a day is called "flextime."

Accepted Answer

A) True 
 B)False

Question 6

Nursing the sick in a hospital intensive care unit is an example of

Accepted Answer

A) high feedback. 
B) high task significance. 
C) high task identity. 
D) high autonomy. 
E) high skill variety. 
A) high feedback. 
B) high task significance. 
C) high task identity. 
D) high autonomy. 
E) high skill variety.

Question 7

A cabinet maker who designs a piece of furniture, selects the wood, builds the object and finishes it to perfection is an example of high

Accepted Answer

A) autonomy. 
B) task identity. 
C) task significance. 
D) skill variety. 
E) feedback. 
A) autonomy. 
B) task identity. 
C) task significance. 
D) skill variety. 
E) feedback.

Question 8

Identify and describe five actions a manager can take to enrich jobs.

Accepted Answer

Suggested answer: 
-Combine tasks-combin

Question 9

SCENARIO 5-1
Your corporation has decided to let employees purchase stock in an employee stock ownership plan (ESOP).Each employee will have the opportunity to have a certain percentage of his or her pay put into an account to purchase stock in the company.
Employees will probably be able to hold and/or sell their stock whenever they like.

Accepted Answer

A) True 
 B)False

Question 10

Some studies suggest that money is a better motivator in the short-term, but in the long-term,

Accepted Answer

A) recognition in the workplace mattered more. 
B) promotion in the workplace mattered more. 
C) accomplishments in the workplace mattered more. 
D) non-financial incentives in the workplace mattered more. 
E) benefits in the workplace mattered more. 
A) recognition in the workplace mattered more. 
B) promotion in the workplace mattered more. 
C) accomplishments in the workplace mattered more. 
D) non-financial incentives in the workplace mattered more. 
E) benefits in the workplace mattered more.

Question 11

Telework is defined as

Accepted Answer

A) conducting business via technology. 
B) conducting job through smartphone outreach in your community. 
C) an arrangement where employees are encouraged to meet with clients via technology, rather than make face-to-face visits. 
D) an arrangement where employees work away from an office, connecting to work and office via technology. 
E) an arrangement where employees fax documents from home to office. 
A) conducting business via technology. 
B) conducting job through smartphone outreach in your community. 
C) an arrangement where employees are encouraged to meet with clients via technology, rather than make face-to-face visits. 
D) an arrangement where employees work away from an office, connecting to work and office via technology. 
E) an arrangement where employees fax documents from home to office.

Question 12

Motivation theories explain how money relates to individual motivation.

Accepted Answer

A) True 
 B)False

Question 13

Job rotation increases skill variety.

Accepted Answer

A) True 
 B)False

Question 14

SCENARIO 5-1
Your corporation has decided to let employees purchase stock in an employee stock ownership plan (ESOP).Each employee will have the opportunity to have a certain percentage of his or her pay put into an account to purchase stock in the company.
An ESOP is part of the employee benefit program.

Accepted Answer

A) True 
 B)False

Question 15

Flextime is short for

Accepted Answer

A) flexible time off 
B) flexible employee schedules 
C) flexible work hours 
D) flexible variations at work 
E) flexible break times 
A) flexible time off 
B) flexible employee schedules 
C) flexible work hours 
D) flexible variations at work 
E) flexible break times

Question 16

When a manager located in Vancouver reports to an executive in Toronto regarding work being done in Calgary, this is an example of

Accepted Answer

A) job sharing. 
B) telework. 
C) job enriching. 
D) job friendly. 
E) satellite communication. 
A) job sharing. 
B) telework. 
C) job enriching. 
D) job friendly. 
E) satellite communication.

Question 17

Profit sharing plans

Accepted Answer

A) focus on past financial results. 
B) are company-established benefit plans in which employees acquires stock as part of their benefits. 
C) give employees the right to buy stock in the company at a later date for a guaranteed price 
D) focus on future financial results. 
E) give employees the right to buy stock in the company at a later date for the market price at that time. 
A) focus on past financial results. 
B) are company-established benefit plans in which employees acquires stock as part of their benefits. 
C) give employees the right to buy stock in the company at a later date for a guaranteed price 
D) focus on future financial results. 
E) give employees the right to buy stock in the company at a later date for the market price at that time.

Question 18

Charlie gets bored easily doing the same thing over and over; he has performed better at work recently, because his boss began to shift him from one task to another.This is an example of increasing job significance.

Accepted Answer

A) True 
 B)False

Question 19

When using bonuses, managers should be mindful of

Accepted Answer

A) the amount, so that the bonus does not negatively effect the profits of the company. 
B) not recognizing friends within the company. 
C) the size of the bonus in relation to the event recognized. 
D) potential unexpected behaviours arising when employees try to ensure they will receive bonuses. 
E) very little, the bonus is just so effective. 
A) the amount, so that the bonus does not negatively effect the profits of the company. 
B) not recognizing friends within the company. 
C) the size of the bonus in relation to the event recognized. 
D) potential unexpected behaviours arising when employees try to ensure they will receive bonuses. 
E) very little, the bonus is just so effective.

Question 20

Job enrichment gives an employee more control over his work than job rotation.

Accepted Answer

A) True 
 B)False

Studies have shown that the most powerful workplace motivator is

Personally congratulating an employee in private for a good job is an example of

Working a four-day week, with employees working 10 hours a day is called "flextime."

Nursing the sick in a hospital intensive care unit is an example of

A cabinet maker who designs a piece of furniture, selects the wood, builds the object and finishes it to perfection is an example of high

Identify and describe five actions a manager can take to enrich jobs.

Some studies suggest that money is a better motivator in the short-term, but in the long-term,

Telework is defined as

Motivation theories explain how money relates to individual motivation.

Job rotation increases skill variety.

Flextime is short for

When a manager located in Vancouver reports to an executive in Toronto regarding work being done in Calgary, this is an example of

Profit sharing plans

Charlie gets bored easily doing the same thing over and over; he has performed better at work recently, because his boss began to shift him from one task to another.This is an example of increasing job significance.

When using bonuses, managers should be mindful of

Job enrichment gives an employee more control over his work than job rotation.

What Is Organizational Behaviour

Perception Personality and Emotions

Values, Attitudes, and Diversity in the Workplace

Theories of Motivation

Groups and Teamwork

Communication

Power and Politics

Conflict and Negotiation

Organizational Culture

Leadership

Decision Making, Creativity, and Ethics

Organizational Structure

Organizational Change

Filters

Exam 5: Motivation in Action

Studies have shown that the most powerful workplace motivator is

Personally congratulating an employee in private for a good job is an example of

Working a four-day week, with employees working 10 hours a day is called "flextime."

Nursing the sick in a hospital intensive care unit is an example of

A cabinet maker who designs a piece of furniture, selects the wood, builds the object and finishes it to perfection is an example of high

Identify and describe five actions a manager can take to enrich jobs.

Some studies suggest that money is a better motivator in the short-term, but in the long-term,

Telework is defined as

Motivation theories explain how money relates to individual motivation.

Job rotation increases skill variety.

Flextime is short for

When a manager located in Vancouver reports to an executive in Toronto regarding work being done in Calgary, this is an example of

Profit sharing plans

Charlie gets bored easily doing the same thing over and over; he has performed better at work recently, because his boss began to shift him from one task to another.This is an example of increasing job significance.

When using bonuses, managers should be mindful of

Job enrichment gives an employee more control over his work than job rotation.

What Is Organizational Behaviour

Perception Personality and Emotions

Values, Attitudes, and Diversity in the Workplace

Theories of Motivation

Groups and Teamwork

Communication

Power and Politics

Conflict and Negotiation

Organizational Culture

Leadership

Decision Making, Creativity, and Ethics

Organizational Structure

Organizational Change

Filters