Question 1

The first stage in group development is

Accepted Answer

A) norming. 
B) storming. 
C) forming. 
D) performing. 
E) idea generating. 
A) norming. 
B) storming. 
C) forming. 
D) performing. 
E) idea generating. C

Question 2

Frank was the leader of a team that was experiencing a lot of conflict.What would be the best approach to remedy this situation

Accepted Answer

A) Limit the number of alternatives to consider 
B) Debate on the basis of opinions rather than facts 
C) Work with more information 
D) Force a consensus 
E) Avoid using humour. 
A) Limit the number of alternatives to consider 
B) Debate on the basis of opinions rather than facts 
C) Work with more information 
D) Force a consensus 
E) Avoid using humour. C

Question 3

SCENARIO 6-1 Several years ago, Ted Brown began a small retail store to sell computer parts.The store grew and the business expanded to offer computer repair and custom computer programming.Clients started to expand from the normal walk-in customer to small-and medium-sized businesses.To accommodate this expansion, Ted had to hire additional personnel.He has noticed, however, that his new employees have definite expectations about what their appropriate role within the expanding company should be.
Which of the following statements about role expectations is false

Accepted Answer

A) Ted will have different role expectations for each of his employee's; some employee's will have multiple role expectations. 
B) Ted can expect that his employees have the ability to shift roles when the situation and its demands require changes and Ted asks this of them. 
C) Role perception tells Ted's employees what Ted expects of them in a given role. 
D) Ted set some role expectations with his employees during their hiring interviews. 
E) Orientation programs for Ted's new employees help to clarify role expectations. 
A) Ted will have different role expectations for each of his employee's; some employee's will have multiple role expectations. 
B) Ted can expect that his employees have the ability to shift roles when the situation and its demands require changes and Ted asks this of them. 
C) Role perception tells Ted's employees what Ted expects of them in a given role. 
D) Ted set some role expectations with his employees during their hiring interviews. 
E) Orientation programs for Ted's new employees help to clarify role expectations. C

Question 4

Role conflict is defined as a situation in which an individual has certain attitudes and behaviour that are disagreeable.

Accepted Answer

A) True 
 B)False

Question 5

Roles performed by group members to ensure that the group's tasks are accomplished are referred to as

Accepted Answer

A) norms. 
B) task-oriented roles. 
C) maintenance roles. 
D) individual roles. 
E) role expectations. 
A) norms. 
B) task-oriented roles. 
C) maintenance roles. 
D) individual roles. 
E) role expectations.

Question 6

Norms differ among groups, committees and societies but all of these entities have norms.

Accepted Answer

A) True 
 B)False

Question 7

Tim observed that his team members obviously have different ideas about how to do things as evidenced by their tendency to argue over process rather than focusing on what needs to be done.Tim's team is lacking in common

Accepted Answer

A) sense. 
B) forming. 
C) mental models. 
D) courtesy. 
E) roles. 
A) sense. 
B) forming. 
C) mental models. 
D) courtesy. 
E) roles.

Question 8

SCENARIO 6-2 You are putting together a work group that will function together on a permanent basis.You are coaching Tom, one of your employees, who is appointed to lead the team.
You should warn your supervisor that in the first stage of group development, the team members will probably

Accepted Answer

A) be uncertain. 
B) be their most productive. 
C) be in a stage of conflict. 
D) focus their group energy on performing the task at hand. 
E) be ready to focus group energy on developing objectives. 
A) be uncertain. 
B) be their most productive. 
C) be in a stage of conflict. 
D) focus their group energy on performing the task at hand. 
E) be ready to focus group energy on developing objectives.

Question 9

Employees at Can Do More Inc.work in groups of 5-12 employees from the same department; they meet each week for a few hours to discuss ways of improving quality, efficiency, and the work environment.This is an example of a

Accepted Answer

A) quality circle. 
B) virtual team. 
C) problem-solving team. 
D) cross-functional team. 
E) project team. 
A) quality circle. 
B) virtual team. 
C) problem-solving team. 
D) cross-functional team. 
E) project team.

Question 10

Which of the following is an individual issue relating to the norming stage of group development

Accepted Answer

A) "How do I fit in " 
B) "What do the others expect of me " 
C) "What's next " 
D) "How do I best perform " 
E) "What is my role here " 
A) "How do I fit in " 
B) "What do the others expect of me " 
C) "What's next " 
D) "How do I best perform " 
E) "What is my role here "

Question 11

A cross-functional team that emerges spontaneously for product development purposes is called a

Accepted Answer

A) skunkworks. 
B) task force. 
C) committee. 
D) virtual team. 
E) self-directed team. 
A) skunkworks. 
B) task force. 
C) committee. 
D) virtual team. 
E) self-directed team.

Question 12

The performing stage in group development characterizes a group that is fully functional.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is a benefit of "skunkworks"

Accepted Answer

A) Better understanding of organizational structures while they work 
B) Physically dispersed organizational structure 
C) Transparent to other organizational members 
D) Ability to ignore organizational structures while they work 
E) Refinement of current products or services 
A) Better understanding of organizational structures while they work 
B) Physically dispersed organizational structure 
C) Transparent to other organizational members 
D) Ability to ignore organizational structures while they work 
E) Refinement of current products or services

Question 14

SCENARIO 6-3 Executives at Moonlight Auto feel that the work teams in their factory are not as productive as they need to be if the company is to gain competitive advantage in the market place.Managers plan to set the conditions for high team work and performance that will result in productivity gains for the company.
Senior management at Moonlight Auto explain to their employees that team work must be a major focus if the company is be competitive.They also want to structure the environment in such a manner as to make certain that maintenance roles within groups are acknowledged and rewarded.Which of the following roles will managers acknowledge and reward

Accepted Answer

A) Initiating 
B) Seeking information and opinions 
C) Clarifying 
D) Compromising 
E) Consensus testing. 
A) Initiating 
B) Seeking information and opinions 
C) Clarifying 
D) Compromising 
E) Consensus testing.

Question 15

According to the author, self-managed work teams and self-directed work teams are the same.

Accepted Answer

A) True 
 B)False

Question 16

SCENARIO 6-4
Your work group is newly formed and you are interested in understanding the various stages it might go through in its development so that you can be prepared and understand the group dynamics.Your group has not known one another prior to this work assignment and they expect that the project will last for several years.
The norming stage is one in which close relationships develop and the group demonstrates cohesiveness.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following statements about the importance of norms is false

Accepted Answer

A) Norms facilitate the group's survival 
B) Norms encourage cost effectiveness 
C) Norms increase the predictability of group members' behaviours 
D) Norms reduce embarrassing interpersonal problems for group members 
E) Norms allow members to express the central values of the group 
A) Norms facilitate the group's survival 
B) Norms encourage cost effectiveness 
C) Norms increase the predictability of group members' behaviours 
D) Norms reduce embarrassing interpersonal problems for group members 
E) Norms allow members to express the central values of the group

Question 18

Cory is on a team at her office that consists of 10-15 employees who take on the responsibilities of their former managers.It can be said that she is working on a

Accepted Answer

A) quality circle. 
B) cross-functional team. 
C) work group. 
D) self-managed team. 
E) virtual team. 
A) quality circle. 
B) cross-functional team. 
C) work group. 
D) self-managed team. 
E) virtual team.

Question 19

"Darren, we haven't heard from you on this issue." This statement is an example of which of the following roles for the effective functioning of a team

Accepted Answer

A) Compromising 
B) Encouraging 
C) Gatekeeping 
D) Consensus testing 
E) Elaborating 
A) Compromising 
B) Encouraging 
C) Gatekeeping 
D) Consensus testing 
E) Elaborating

Question 20

For multi-team systems to succeed, different teams need to coordinate their efforts to produce a desired outcome.

Accepted Answer

A) True 
 B)False

The first stage in group development is

Frank was the leader of a team that was experiencing a lot of conflict.What would be the best approach to remedy this situation

Role conflict is defined as a situation in which an individual has certain attitudes and behaviour that are disagreeable.

Roles performed by group members to ensure that the group's tasks are accomplished are referred to as

Norms differ among groups, committees and societies but all of these entities have norms.

Tim observed that his team members obviously have different ideas about how to do things as evidenced by their tendency to argue over process rather than focusing on what needs to be done.Tim's team is lacking in common

SCENARIO 6-2 You are putting together a work group that will function together on a permanent basis.You are coaching Tom, one of your employees, who is appointed to lead the team. You should warn your supervisor that in the first stage of group development, the team members will probably

Employees at Can Do More Inc.work in groups of 5-12 employees from the same department; they meet each week for a few hours to discuss ways of improving quality, efficiency, and the work environment.This is an example of a

Which of the following is an individual issue relating to the norming stage of group development

A cross-functional team that emerges spontaneously for product development purposes is called a

The performing stage in group development characterizes a group that is fully functional.

Which of the following is a benefit of "skunkworks"

According to the author, self-managed work teams and self-directed work teams are the same.

Which of the following statements about the importance of norms is false

Cory is on a team at her office that consists of 10-15 employees who take on the responsibilities of their former managers.It can be said that she is working on a

"Darren, we haven't heard from you on this issue." This statement is an example of which of the following roles for the effective functioning of a team

For multi-team systems to succeed, different teams need to coordinate their efforts to produce a desired outcome.

What Is Organizational Behaviour

Perception Personality and Emotions

Values, Attitudes, and Diversity in the Workplace

Theories of Motivation

Motivation in Action

Communication

Power and Politics

Conflict and Negotiation

Organizational Culture

Leadership

Decision Making, Creativity, and Ethics

Organizational Structure

Organizational Change

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Exam 6: Groups and Teamwork

The first stage in group development is

Frank was the leader of a team that was experiencing a lot of conflict.What would be the best approach to remedy this situation

Role conflict is defined as a situation in which an individual has certain attitudes and behaviour that are disagreeable.

Roles performed by group members to ensure that the group's tasks are accomplished are referred to as

Norms differ among groups, committees and societies but all of these entities have norms.

Tim observed that his team members obviously have different ideas about how to do things as evidenced by their tendency to argue over process rather than focusing on what needs to be done.Tim's team is lacking in common

SCENARIO 6-2 You are putting together a work group that will function together on a permanent basis.You are coaching Tom, one of your employees, who is appointed to lead the team. You should warn your supervisor that in the first stage of group development, the team members will probably

Employees at Can Do More Inc.work in groups of 5-12 employees from the same department; they meet each week for a few hours to discuss ways of improving quality, efficiency, and the work environment.This is an example of a

Which of the following is an individual issue relating to the norming stage of group development

A cross-functional team that emerges spontaneously for product development purposes is called a

The performing stage in group development characterizes a group that is fully functional.

Which of the following is a benefit of "skunkworks"

According to the author, self-managed work teams and self-directed work teams are the same.

Which of the following statements about the importance of norms is false

Cory is on a team at her office that consists of 10-15 employees who take on the responsibilities of their former managers.It can be said that she is working on a

"Darren, we haven't heard from you on this issue." This statement is an example of which of the following roles for the effective functioning of a team

For multi-team systems to succeed, different teams need to coordinate their efforts to produce a desired outcome.

What Is Organizational Behaviour

Perception Personality and Emotions

Values, Attitudes, and Diversity in the Workplace

Theories of Motivation

Motivation in Action

Communication

Power and Politics

Conflict and Negotiation

Organizational Culture

Leadership

Decision Making, Creativity, and Ethics

Organizational Structure

Organizational Change

Filters