Question 1

Giving rewards for things that were previously done for intrinsic motivation will decrease motivation.

Accepted Answer

A) True 
 B)False

Question 2

Expectancy theory tells us that a key component of motivation is

Accepted Answer

A) the link between satisfaction and compensation. 
B) the link between seniority and compensation. 
C) the link between productivity and compensation. 
D) the link between performance and reward. 
E) the link between profit and compensation. 
A) the link between satisfaction and compensation. 
B) the link between seniority and compensation. 
C) the link between productivity and compensation. 
D) the link between performance and reward. 
E) the link between profit and compensation.

Question 3

In Canada, men are less likely than women to have flexible work schedules.

Accepted Answer

A) True 
 B)False

Question 4

Participative management includes

Accepted Answer

A) workers setting targets with co-workers. 
B) subordinates reporting to supervisors. 
C) workers participating as team leaders. 
D) subordinates sharing decision-making with immediate superiors. 
E) workers sitting on the board of directors. 
A) workers setting targets with co-workers. 
B) subordinates reporting to supervisors. 
C) workers participating as team leaders. 
D) subordinates sharing decision-making with immediate superiors. 
E) workers sitting on the board of directors.

Question 5

Identify and describe the five core job dimensions.

Accepted Answer

-Skill variety.The degree to which the j

Question 6

Rewarding a behaviour with recognition immediately following that behaviour is likely to encourage its repetition.

Accepted Answer

A) True 
 B)False

Question 7

Job enrichment is

Accepted Answer

A) giving an employee more tasks while paying at the same level. 
B) expanding a job horizontally. 
C) a result of downsizing, as employees must cover the duties of the departed employee. 
D) giving an employee a title which suggest he or she has more responsibility, but in fact does not. 
E) expanding a job vertically. 
A) giving an employee more tasks while paying at the same level. 
B) expanding a job horizontally. 
C) a result of downsizing, as employees must cover the duties of the departed employee. 
D) giving an employee a title which suggest he or she has more responsibility, but in fact does not. 
E) expanding a job vertically.

Question 8

A call center operator who must answer calls as they come according to routine, highly scripted procedures is an example of low

Accepted Answer

A) task identity. 
B) skill variety. 
C) autonomy. 
D) feedback. 
E) task significance. 
A) task identity. 
B) skill variety. 
C) autonomy. 
D) feedback. 
E) task significance.

Question 9

The owner-operator of a garage who does tune-ups, oil changes, body work, and interacts with customers is an example of a job with high skill variety characteristics.

Accepted Answer

A) True 
 B)False

Question 10

As Gail has gained more experience as a customer service representative in a bank, she has been given more freedom to complete transactions for clients by herself and she has been given more responsibilities for planning her training courses and skill development.Gail is experiencing

Accepted Answer

A) job design. 
B) job enrichment. 
C) job rotation. 
D) job satisfaction. 
E) job enlargement. 
A) job design. 
B) job enrichment. 
C) job rotation. 
D) job satisfaction. 
E) job enlargement.

Question 11

When skill variety, task identity and task significance are all present in a job they create

Accepted Answer

A) autonomy. 
B) self-efficacy. 
C) distributive justice. 
D) continuance commitment. 
E) meaningful work. 
A) autonomy. 
B) self-efficacy. 
C) distributive justice. 
D) continuance commitment. 
E) meaningful work.

Question 12

The JCM is well researched and evidence supports that there is a multiple set of

Accepted Answer

A) task variety. 
B) job characteristics. 
C) task identity. 
D) task significance. 
E) skill variety. 
A) task variety. 
B) job characteristics. 
C) task identity. 
D) task significance. 
E) skill variety.

Question 13

The major difficulty of job sharing is

Accepted Answer

A) finding a compatible pair of employees who can successfully coordinate the demands of the job. 
B) finding a clear and concise job description to share. 
C) finding enough employees to fill the position. 
D) finding a job where the manager can deal with this recent phenomenon. 
E) finding a job with a clear division of labour. 
A) finding a compatible pair of employees who can successfully coordinate the demands of the job. 
B) finding a clear and concise job description to share. 
C) finding enough employees to fill the position. 
D) finding a job where the manager can deal with this recent phenomenon. 
E) finding a job with a clear division of labour.

Question 14

A body shop worker who sprays paint 8 hours a day is an example of a job with high skill variety characteristics.

Accepted Answer

A) True 
 B)False

Question 15

If managers at Walmart pressure workers to work extra hours for free because the managers must keep payroll costs below fixed targets or risk demotion, these managers are faced with

Accepted Answer

A) an ethical dilemma. 
B) a gainsharing program. 
C) a business decision. 
D) an advancement opportunity. 
E) intrinsic motivation. 
A) an ethical dilemma. 
B) a gainsharing program. 
C) a business decision. 
D) an advancement opportunity. 
E) intrinsic motivation.

Question 16

Jessica works from her home via her computer, which is linked to her office.This is an example of

Accepted Answer

A) telework. 
B) job sharing. 
C) job enlargement. 
D) flextime. 
E) job rotation. 
A) telework. 
B) job sharing. 
C) job enlargement. 
D) flextime. 
E) job rotation.

Question 17

Using examples, define and describe job rotation, job enlargement and job enrichment.

Accepted Answer

Suggested answer: 
-Job rotation-cross-t

Question 18

Tim uses videoconferencing and Internet to connect to his head office from his home office.Tim can be considered a teleworker.

Accepted Answer

A) True 
 B)False

Question 19

A telephone salesperson who must speak from a prepared script is an example of high autonomy.

Accepted Answer

A) True 
 B)False

Question 20

Employees in technical trades are less likely to rotate jobs than managerial employees.

Accepted Answer

A) True 
 B)False

Giving rewards for things that were previously done for intrinsic motivation will decrease motivation.

Expectancy theory tells us that a key component of motivation is

In Canada, men are less likely than women to have flexible work schedules.

Participative management includes

Identify and describe the five core job dimensions.

Rewarding a behaviour with recognition immediately following that behaviour is likely to encourage its repetition.

Job enrichment is

A call center operator who must answer calls as they come according to routine, highly scripted procedures is an example of low

The owner-operator of a garage who does tune-ups, oil changes, body work, and interacts with customers is an example of a job with high skill variety characteristics.

As Gail has gained more experience as a customer service representative in a bank, she has been given more freedom to complete transactions for clients by herself and she has been given more responsibilities for planning her training courses and skill development.Gail is experiencing

When skill variety, task identity and task significance are all present in a job they create

The JCM is well researched and evidence supports that there is a multiple set of

The major difficulty of job sharing is

A body shop worker who sprays paint 8 hours a day is an example of a job with high skill variety characteristics.

If managers at Walmart pressure workers to work extra hours for free because the managers must keep payroll costs below fixed targets or risk demotion, these managers are faced with

Jessica works from her home via her computer, which is linked to her office.This is an example of

Using examples, define and describe job rotation, job enlargement and job enrichment.

Tim uses videoconferencing and Internet to connect to his head office from his home office.Tim can be considered a teleworker.

A telephone salesperson who must speak from a prepared script is an example of high autonomy.

Employees in technical trades are less likely to rotate jobs than managerial employees.

What Is Organizational Behaviour

Perception Personality and Emotions

Values, Attitudes, and Diversity in the Workplace

Theories of Motivation

Groups and Teamwork

Communication

Power and Politics

Conflict and Negotiation

Organizational Culture

Leadership

Decision Making, Creativity, and Ethics

Organizational Structure

Organizational Change

Filters

Exam 5: Motivation in Action

Giving rewards for things that were previously done for intrinsic motivation will decrease motivation.

Expectancy theory tells us that a key component of motivation is

In Canada, men are less likely than women to have flexible work schedules.

Participative management includes

Identify and describe the five core job dimensions.

Rewarding a behaviour with recognition immediately following that behaviour is likely to encourage its repetition.

Job enrichment is

A call center operator who must answer calls as they come according to routine, highly scripted procedures is an example of low

The owner-operator of a garage who does tune-ups, oil changes, body work, and interacts with customers is an example of a job with high skill variety characteristics.

As Gail has gained more experience as a customer service representative in a bank, she has been given more freedom to complete transactions for clients by herself and she has been given more responsibilities for planning her training courses and skill development.Gail is experiencing

When skill variety, task identity and task significance are all present in a job they create

The JCM is well researched and evidence supports that there is a multiple set of

The major difficulty of job sharing is

A body shop worker who sprays paint 8 hours a day is an example of a job with high skill variety characteristics.

If managers at Walmart pressure workers to work extra hours for free because the managers must keep payroll costs below fixed targets or risk demotion, these managers are faced with

Jessica works from her home via her computer, which is linked to her office.This is an example of

Using examples, define and describe job rotation, job enlargement and job enrichment.

Tim uses videoconferencing and Internet to connect to his head office from his home office.Tim can be considered a teleworker.

A telephone salesperson who must speak from a prepared script is an example of high autonomy.

Employees in technical trades are less likely to rotate jobs than managerial employees.

What Is Organizational Behaviour

Perception Personality and Emotions

Values, Attitudes, and Diversity in the Workplace

Theories of Motivation

Groups and Teamwork

Communication

Power and Politics

Conflict and Negotiation

Organizational Culture

Leadership

Decision Making, Creativity, and Ethics

Organizational Structure

Organizational Change

Filters