Question 1

Which of the following best describes a truth about the forces for or the forces against desired change?

Accepted Answer

A) Pressures for change are internal to the organization 
B) Pressures for change are external to the organization 
C) People in a dysfunctional state will generally feel some motivation to change because they want to heal or get better 
D) Constant, sustained effort is required to achieve the changes that lead to excellence 
E) All these are true 
A) Pressures for change are internal to the organization 
B) Pressures for change are external to the organization 
C) People in a dysfunctional state will generally feel some motivation to change because they want to heal or get better 
D) Constant, sustained effort is required to achieve the changes that lead to excellence 
E) All these are true

Question 2

Which of the following is true about creativity?

Accepted Answer

A) It is an inborn trait 
B) It is a way of thinking that involves eliminating multiple ideas to come up with a single alternative. 
C) It is the process of associating known things or ideas into new combinations or relationships. 
D) All of these are true about creativity. 
E) None of these are true about creativity 
A) It is an inborn trait 
B) It is a way of thinking that involves eliminating multiple ideas to come up with a single alternative. 
C) It is the process of associating known things or ideas into new combinations or relationships. 
D) All of these are true about creativity. 
E) None of these are true about creativity

Question 3

When negotiating, the strategy of "dovetailing" refers to

Accepted Answer

A) Collaborating to find how the needs of both parties can be met 
B) Excluding as many issues as possible from the negotiation to simplify the discussions 
C) Offering the other party something small that they have an interest in obtaining in exchange for something larger that you want to obtain 
D) Offering to accommodate the other party so that a peaceful relationship can be maintained 
E) Including excessively large demands in your first position statement so that you can later appear to be giving up something, even though you never really expected to get it 
A) Collaborating to find how the needs of both parties can be met 
B) Excluding as many issues as possible from the negotiation to simplify the discussions 
C) Offering the other party something small that they have an interest in obtaining in exchange for something larger that you want to obtain 
D) Offering to accommodate the other party so that a peaceful relationship can be maintained 
E) Including excessively large demands in your first position statement so that you can later appear to be giving up something, even though you never really expected to get it

Question 4

What does it mean to "spill the beans" in the context of a presentation?

Accepted Answer

A) Lead with a question 
B) Lead with the main point 
C) Lead with the support for the main point 
D) Use the appropriate sequence 
E) Keep the audience in suspense until the end of the presentation 
A) Lead with a question 
B) Lead with the main point 
C) Lead with the support for the main point 
D) Use the appropriate sequence 
E) Keep the audience in suspense until the end of the presentation

Question 5

Which of the following is one of the four principles for Getting to Yes?

Accepted Answer

A) Focus on the people, not the problem 
B) Focus on positions, not interests 
C) Generate a variety of possibilities before deciding what to do 
D) Insist that the result be based on subjective measure 
E) Set a deadline for coming to an agreement 
A) Focus on the people, not the problem 
B) Focus on positions, not interests 
C) Generate a variety of possibilities before deciding what to do 
D) Insist that the result be based on subjective measure 
E) Set a deadline for coming to an agreement

Question 6

Twyla Tharp advises people who want to develop their creative capacities to

Accepted Answer

A) Avoid the ruts created by routines 
B) Deliberately change up our routines by doing the same basic things that we habitually do, but doing them in a different way 
C) Make creativity a habit by establishing the routines that foster creative work 
D) Find creative people and observe how they solve problems 
E) Wait until we are inspired to begin working on a creative project 
A) Avoid the ruts created by routines 
B) Deliberately change up our routines by doing the same basic things that we habitually do, but doing them in a different way 
C) Make creativity a habit by establishing the routines that foster creative work 
D) Find creative people and observe how they solve problems 
E) Wait until we are inspired to begin working on a creative project

Question 7

The purpose of relational messages is to

Accepted Answer

A) Introduce people 
B) Build trust 
C) Provide facts 
D) Stimulate change 
E) Direct action 
A) Introduce people 
B) Build trust 
C) Provide facts 
D) Stimulate change 
E) Direct action

Question 8

Managers who wish to lead change in their organizations need to

Accepted Answer

A) Focus on developing the capacity of the people involved to perform at their best 
B) Take responsibility and ownership for achieving the envisioned change 
C) Communicate their vision for the future 
D) All of these 
E) Focus on developing the capacity of the people involved to perform at their best and Communicate their vision for the future, but not take responsibility and ownership for achieving the envisioned change 
A) Focus on developing the capacity of the people involved to perform at their best 
B) Take responsibility and ownership for achieving the envisioned change 
C) Communicate their vision for the future 
D) All of these 
E) Focus on developing the capacity of the people involved to perform at their best and Communicate their vision for the future, but not take responsibility and ownership for achieving the envisioned change

Question 9

Which approach to change is described as making logical arguments for change?

Accepted Answer

A) Telling 
B) Transforming 
C) Forcing 
D) Participating 
E) Compromising 
A) Telling 
B) Transforming 
C) Forcing 
D) Participating 
E) Compromising

Question 10

One of the disadvantages of a strong organizational culture is that

Accepted Answer

A) Strong organizational cultures may inhibit necessary organizational change 
B) Strong organizational cultures cannot survive in stable environments 
C) Strong organizational cultures are limited by the lifespan of the charismatic leaders who established them 
D) Strong organizational cultures inhibit innovation 
E) All of these are disadvantages of strong organizational cultures 
A) Strong organizational cultures may inhibit necessary organizational change 
B) Strong organizational cultures cannot survive in stable environments 
C) Strong organizational cultures are limited by the lifespan of the charismatic leaders who established them 
D) Strong organizational cultures inhibit innovation 
E) All of these are disadvantages of strong organizational cultures

Question 11

What influence tactic is mostly likely to be effective when a subordinate is attempting to influence her boss?

Accepted Answer

A) Rational persuasion 
B) Legitimate authority 
C) Cooptation 
D) Pressure 
E) Personal appeal 
A) Rational persuasion 
B) Legitimate authority 
C) Cooptation 
D) Pressure 
E) Personal appeal

Question 12

In planning a presentation, be prepared to deal with which of the following?

Accepted Answer

A) Responding to objections 
B) Dismissing criticisms 
C) Defining things adequately 
D) Both A and B 
E) Both A and C 
A) Responding to objections 
B) Dismissing criticisms 
C) Defining things adequately 
D) Both A and B 
E) Both A and C

Question 13

What is the transformational approach to change?

Accepted Answer

A) Telling others to change 
B) Using leverage to get others to change 
C) Engaging others in conceptualizing change 
D) Modeling change for others 
E) Asking others to change 
A) Telling others to change 
B) Using leverage to get others to change 
C) Engaging others in conceptualizing change 
D) Modeling change for others 
E) Asking others to change

Question 14

Which component of the SSSAP framework deals with making information visually and psychologically vivid to the listener or reader?

Accepted Answer

A) Sequence 
B) Presentation 
C) Access 
D) Support 
E) Authority 
A) Sequence 
B) Presentation 
C) Access 
D) Support 
E) Authority

Question 15

Which type of set is defined as the assurance you provide the audience that you are an informed and legitimate speaker, and that you know what you are talking about because of your experience, credentials, interest, or special expertise

Accepted Answer

A) Climate set 
B) Credibility set 
C) Content set 
D) Course set 
E) Context set 
A) Climate set 
B) Credibility set 
C) Content set 
D) Course set 
E) Context set

Question 16

The text discusses the SSSAP framework for effective communication. SSSAP encompasses all of the following EXCEPT:

Accepted Answer

A) Set 
B) Authority 
C) Sequence 
D) Polish 
E) Support 
A) Set 
B) Authority 
C) Sequence 
D) Polish 
E) Support

Question 17

Which type of set is defined as the effort you make to establish rapport with the audience and cue them to a mood or style appropriate to the presentation?

Accepted Answer

A) Climate 
B) Credibility 
C) Content 
D) Course 
E) Context 
A) Climate 
B) Credibility 
C) Content 
D) Course 
E) Context

Question 18

The management model that appears diagonally opposite of the open systems model quadrant in the competing values framework is

Accepted Answer

A) The rational goal model 
B) The internal process model 
C) The open systems model 
D) The human relations model 
E) The Theory X model 
A) The rational goal model 
B) The internal process model 
C) The open systems model 
D) The human relations model 
E) The Theory X model

Question 19

Political adaptation is important to the Create action imperative because

Accepted Answer

A) Power is required to maintain control in organizations 
B) Receiving political favors can help employees feel more committed 
C) Convincing people to try new ideas and make changes often requires political skills 
D) All of these 
E) None of these, political adaptation is NOT important to the Create action imperative 
A) Power is required to maintain control in organizations 
B) Receiving political favors can help employees feel more committed 
C) Convincing people to try new ideas and make changes often requires political skills 
D) All of these 
E) None of these, political adaptation is NOT important to the Create action imperative

Question 20

In contrast to R&D style, presentations that use Managerial Style

Accepted Answer

A) Begin with conclusions 
B) Begin with data 
C) Omit data 
D) Begin with recommendations 
E) Omit analyses 
A) Begin with conclusions 
B) Begin with data 
C) Omit data 
D) Begin with recommendations 
E) Omit analyses

Which of the following best describes a truth about the forces for or the forces against desired change?

Which of the following is true about creativity?

When negotiating, the strategy of "dovetailing" refers to

What does it mean to "spill the beans" in the context of a presentation?

Which of the following is one of the four principles for Getting to Yes?

Twyla Tharp advises people who want to develop their creative capacities to

The purpose of relational messages is to

Managers who wish to lead change in their organizations need to

Which approach to change is described as making logical arguments for change?

One of the disadvantages of a strong organizational culture is that

What influence tactic is mostly likely to be effective when a subordinate is attempting to influence her boss?

In planning a presentation, be prepared to deal with which of the following?

What is the transformational approach to change?

Which component of the SSSAP framework deals with making information visually and psychologically vivid to the listener or reader?

Which type of set is defined as the assurance you provide the audience that you are an informed and legitimate speaker, and that you know what you are talking about because of your experience, credentials, interest, or special expertise

The text discusses the SSSAP framework for effective communication. SSSAP encompasses all of the following EXCEPT:

Which type of set is defined as the effort you make to establish rapport with the audience and cue them to a mood or style appropriate to the presentation?

The management model that appears diagonally opposite of the open systems model quadrant in the competing values framework is

Political adaptation is important to the Create action imperative because

In contrast to R&D style, presentations that use Managerial Style

The Competing Values Approach to Management

Establishing and Maintaining Stability and Continuity

Improving Productivity and Increasing Profitability

Integration and the Road to Mastery

Creating and Sustaining Commitment and Cohesion

Filters

Exam 4: Promoting Change and Encouraging Adaptability

Which of the following best describes a truth about the forces for or the forces against desired change?

Which of the following is true about creativity?

When negotiating, the strategy of "dovetailing" refers to

What does it mean to "spill the beans" in the context of a presentation?

Which of the following is one of the four principles for Getting to Yes?

Twyla Tharp advises people who want to develop their creative capacities to

The purpose of relational messages is to

Managers who wish to lead change in their organizations need to

Which approach to change is described as making logical arguments for change?

One of the disadvantages of a strong organizational culture is that

What influence tactic is mostly likely to be effective when a subordinate is attempting to influence her boss?

In planning a presentation, be prepared to deal with which of the following?

What is the transformational approach to change?

Which component of the SSSAP framework deals with making information visually and psychologically vivid to the listener or reader?

Which type of set is defined as the assurance you provide the audience that you are an informed and legitimate speaker, and that you know what you are talking about because of your experience, credentials, interest, or special expertise

The text discusses the SSSAP framework for effective communication. SSSAP encompasses all of the following EXCEPT:

Which type of set is defined as the effort you make to establish rapport with the audience and cue them to a mood or style appropriate to the presentation?

The management model that appears diagonally opposite of the open systems model quadrant in the competing values framework is

Political adaptation is important to the Create action imperative because

In contrast to R&D style, presentations that use Managerial Style

The Competing Values Approach to Management

Establishing and Maintaining Stability and Continuity

Improving Productivity and Increasing Profitability

Integration and the Road to Mastery

Creating and Sustaining Commitment and Cohesion

Filters