Exam 1: Introduction to Information Systems

Organizational ____________________ deals with how organizations plan for, implement, and handle change.

A MIS typically provides standard reports generated with data and information from a TPS or ERP system.

The degree to which an organization supports the use of an information system is not an important factor that can lead to better attitudes about it.

The ____________________ is a network of links on the Internet to documents containing text, graphics, video, and sound.

What is best described as the extent to which technology permeates an area or department?

Loretta made a proposal to the CEO about the need to change some of the ways procurement is handled in the organization.She is recommending new rules of procurement as well as enhancing some of the existing processes to align them to best practices in the industry.What is the term used to refer to what Loretta is doing?

Which of the following is a measure of performance used to evaluate the contribution of information systems to a business?

ROI calculations can be complex, including investment returns over multiple years and the impact of the time value of money.

Company ABC is evaluating a new information system that was implemented five years ago for its human resources division.The company has a good record of all the expenses associated with that system.What measure can be used in this case to assess the value of the information system?

Which of the following costs are included in the total cost of ownership?

Today, companies are shifting from strategic management to performance-based management of their information systems and carefully consider both strategic advantage and costs.

Conner is the new manager and he would like to assess the system performance within his department.He is interested in finding out the real value of those systems put in place.What measure is he interested in?

The _________________________ model specifies the factors that can lead to better understanding of the information system, along with higher acceptance and usage of the system in an organization.

Improved productivity can result in faster customer response, lower costs, and increased customer satisfaction.

How appropriate and useful the information system is to the tasks or activities being performed is called the ____________________ and can lead to greater performance and profitability.

Because of the difficulty in determining all the costs, total cost of ownership is seldom used to plan for and maximize the value of IS investments.

Electronic business goes beyond e-commerce and e-procurement by using information systems and the Internet to perform all business-related tasks and functions.

Vivek is assessing the lowest cost to build 20 computers with the shortest time frame.What measure is he interested in?

____________________ is a set of major understandings and assumptions shared by a group, such as within an ethic group or country.

A virtual reality system is an example of one of the most common types of information systems.