Exam 12: Management Support Systems

The guidelines for designing a management support system say that when benefits are intangible,the design team should associate the benefits with a measurable factor,such as increased sales.

The _________ component of a decision support system (DSS)enables the DSS to perform analysis operations on information stored in the system.

_____ decisions can be automated because a well-defined standard operating procedure exists for these types of decisions.

During the _________ phase of a decision-making process,ideas are converted into actions.

In the decision support system (DSS)environment,a _____ focuses on how the DSS is implemented and usually addresses questions about data storage,file structure,user access,response time,and security measures.

A(n)_____ uses spatial and nonspatial data and specialized techniques for storing coordinates of networks of lines (roads,rivers,streets)and reporting zones (zip codes,cities,counties,states).

Unlike other management support systems,effective design and implementation of an executive information system (EIS)does not require top management support and user involvement.

The _____ of an executive information system (EIS)is responsible for managing data access.

Setting queue priorities is a type of _____ decision at the operational management level.

_________ is a feature of electronic meeting systems that combines the advantages of video teleconferencing and real-time computer conferencing.

Most executive information systems (EISs)include a _________ that integrates information from multiple sources and presents it in a unified,understandable format,which often includes charts and graphs.

Real-time computer conferencing used in electronic meeting systems includes video capability.

Decision support systems (DSS)are focused on efficiency rather than effectiveness.

_____ is a collection of applications that supports decision makers by providing access to a shared environment and information.

What tasks do managers perform using an executive information system (EIS)?

In a decision support system (DSS),the user interface manages and coordinates the database and model base.

Briefly describe the choice phase of the decision-making process.

A(n)_________ is a branch of decision support systems (DSSs)that gives managers easy access to internal and external data and typically includes drill-down features and a digital dashboard for examining and analyzing information.

A(n)_____,used in the choice phase,helps sort through possible solutions to choose the best one for an organization.

A GIS with analytical capabilities evaluates the impact of decisions by interpreting _____.