Exam 12: Teams: Processes and Communication

Team ________ is a term that reflects the different types of communication, activities, and interactions that occur within teams that contribute to their ultimate end goals.

Jasmine is promoted to a position in marketing after two years in customer service at the upscale clothiers Blanston Brothers. She is excited about the opportunity and tries hard to fit in with her new team. Things go well at first, and the team works effectively to come up with new approaches to promote a new line of silk ties and handkerchiefs. One day at lunch, her co-workers are talking about their children, and Jasmine mentions she does not plan on having kids. Two of her teammates, Misty and Marco, are shocked. Since both come from large families and have multiple siblings, they cannot understand Jasmine's decision, and they become distant towards her. As a result, the team begins to lose the productivity gains it once had. This team is demonstrating ________ conflict.

Describe the effects of teamwork processes on team performance and commitment.

Communications that reflect incompatibilities with respect to personal values or preferences reflect

Which of the following competencies coordinates and synchronizes activities among team members?

Leaders do a better job considering recommendations and making final decisions when they do it together with team members.

________ involves keeping track of things that the team needs to accomplish its work.

Monitoring progress toward goals is a type of ________ process.

How are taskwork processes different from teamwork processes?

________ memory refers to how specialized knowledge is distributed among members in a manner that results in an effective system of memory for the team.

________ involve systematic discussions and reviews of performance episodes.

________ reflects the degree to which the leader effectively weighs the recommendations of the members.

The idea behind ________ is that team members can develop shared mental models of what is involved in each of the roles in the team and how the roles fit together to form a system.

Identify the three levels of cross-training and provide an example of each.

Silas, Jerome, and Sasha are members of the marketing team at Widget Innovations, Inc. (WII), and are responsible for generating ideas for new marketing strategies. Silas has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client. All things being equal, Sasha has the best record of making good recommendations to Alvaro, the vice president of marketing. Jerome can make some good recommendations, but sometimes his recommendations are completely off base. Usually, Alvaro pays careful attention to what Sasha has to say, but he generally does not pay much attention to what Jerome proposes. In addition to Alvaro, Sasha has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget. Sasha is engaging in which of the boundary-spanning processes?

The deepest level of cross-training involves ________, which gives members actual experience carrying out the responsibilities of their teammates.

Which of the following refer(s) to the degree to which members believe that the team can be effective across a variety of situations and tasks?

Differentiate between team cohesion and potency.

Silas, Jerome, and Sasha are members of the marketing team at Widget Innovations, Inc. (WII), and are responsible for generating ideas for new marketing strategies. Silas has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client. All things being equal, Sasha has the best record of making good recommendations to Alvaro, the vice president of marketing. Jerome can make some good recommendations, but sometimes his recommendations are completely off base. Usually, Alvaro pays careful attention to what Sasha has to say, but he generally does not pay much attention to what Jerome proposes. In addition to Alvaro, Sasha has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget. Silas's action would contribute to which factor in effective decision making at WII?

Which of the following is a type of team process training?