Question 1

Faithfulness or allegiance to a cause, ideal, custom, institution, or product is called:

Accepted Answer

A) flexibility 
B) courtesy 
C) dependability 
D) loyalty 
A) flexibility 
B) courtesy 
C) dependability 
D) loyalty D

Question 2

Celebrate __________ and move past any goals that are missed.

Accepted Answer

accomplishments
Never dwell upon goals that did not materialize; instead, celebrate accomplishments and set new goals.

Question 3

Checking personal e-mail several times a day in the medical office is always acceptable.

Accepted Answer

A) True 
 B)False  False

Question 4

__________ patients to the right person the first time so that the patient does not become frustrated.

Accepted Answer

Refer
Avoid referring patients

Question 5

Tasks that correspond in order with the A, B, and C designation are:

Accepted Answer

A) could, must, should 
B) must, should, could 
C) should, could, must 
D) could, should, must 
A) could, must, should 
B) must, should, could 
C) should, could, must 
D) could, should, must

Question 6

An obstruction to professionalism could be:

Accepted Answer

A) a cooperative co-worker 
B) a co-worker who assists in completing a difficult task 
C) personal problems and baggage 
D) speaking in an even, calm tone 
A) a cooperative co-worker 
B) a co-worker who assists in completing a difficult task 
C) personal problems and baggage 
D) speaking in an even, calm tone

Question 7

Alcohol abuse is a disease marked by which of the following symptoms?

Accepted Answer

A) Craving 
B) Loss of control 
C) Tolerance 
D) All of the above 
A) Craving 
B) Loss of control 
C) Tolerance 
D) All of the above

Question 8

The ability to adapt to a wide variety of situations is called __________.

Accepted Answer

flexibility
A medica

Question 9

Which medical assistant has a good work ethic?

Accepted Answer

A) Angela, who arrives on time every day 
B) Roy, who completes his duties and leaves early 
C) Randi, who is sick often and has missed several days of work 
D) Mac, who complains to the patients about his workload 
A) Angela, who arrives on time every day 
B) Roy, who completes his duties and leaves early 
C) Randi, who is sick often and has missed several days of work 
D) Mac, who complains to the patients about his workload

Question 10

If Debbie makes a list of the tasks that need to be done today, she is practicing:

Accepted Answer

A) insubordination 
B) professionalism 
C) prioritization 
D) time management 
A) insubordination 
B) professionalism 
C) prioritization 
D) time management

Question 11

Which of the following terms is spelled correctly?

Accepted Answer

A) disseminated 
B) desseminated 
A) disseminated 
B) desseminated

Question 12

Which of the following is not one of the seven criteria for drug abuse?

Accepted Answer

A) Tolerance 
B) Procrastination 
C) Withdrawal 
D) Negative consequences 
A) Tolerance 
B) Procrastination 
C) Withdrawal 
D) Negative consequences

Question 13

If a medical assistant has a conflict with a co-worker, he or she should first:

Accepted Answer

A) go to the physician 
B) go to the person with whom he or she has an issue 
C) go to the office manager 
D) resign 
A) go to the physician 
B) go to the person with whom he or she has an issue 
C) go to the office manager 
D) resign

Question 14

When patients have a problem, they should be referred to the person who knows the most about that particular situation.

Accepted Answer

A) True 
 B)False

Question 15

Disobedience to authority is called:

Accepted Answer

A) morale 
B) tenacity 
C) insubordination 
D) initiative 
A) morale 
B) tenacity 
C) insubordination 
D) initiative

Question 16

Which of the following terms is spelled correctly?

Accepted Answer

A) detrimental 
B) detramental 
A) detrimental 
B) detramental

Question 17

The mental and emotional condition, enthusiasm, loyalty, or confidence of an individual or group with regard to the function or tasks at hand is called:

Accepted Answer

A) morale 
B) tenacity 
C) insubordination 
D) initiative 
A) morale 
B) tenacity 
C) insubordination 
D) initiative

Question 18

Which of the following is considered confidential health information?

Accepted Answer

A) The patient's address 
B) The patient's diagnosis 
C) The patient's past medical history 
D) All of the above 
A) The patient's address 
B) The patient's diagnosis 
C) The patient's past medical history 
D) All of the above

Question 19

Medical assistants should never trade or rotate their duties, even with the permission of the office manager.

Accepted Answer

A) True 
 B)False

Question 20

A task that is noted as an E priority is probably a(n):

Accepted Answer

A) important task 
B) task that should be done early in the day 
C) errand 
D) extra task for that day 
A) important task 
B) task that should be done early in the day 
C) errand 
D) extra task for that day

Exam 4: Professional Behavior in the Workplace

Faithfulness or allegiance to a cause, ideal, custom, institution, or product is called:

Celebrate __________ and move past any goals that are missed.

Checking personal e-mail several times a day in the medical office is always acceptable.

__________ patients to the right person the first time so that the patient does not become frustrated.

Tasks that correspond in order with the A, B, and C designation are:

An obstruction to professionalism could be:

Alcohol abuse is a disease marked by which of the following symptoms?

The ability to adapt to a wide variety of situations is called __________.

Which medical assistant has a good work ethic?

If Debbie makes a list of the tasks that need to be done today, she is practicing:

Which of the following terms is spelled correctly?

Which of the following is not one of the seven criteria for drug abuse?

If a medical assistant has a conflict with a co-worker, he or she should first:

When patients have a problem, they should be referred to the person who knows the most about that particular situation.

Disobedience to authority is called:

Which of the following terms is spelled correctly?

The mental and emotional condition, enthusiasm, loyalty, or confidence of an individual or group with regard to the function or tasks at hand is called:

Which of the following is considered confidential health information?

Medical assistants should never trade or rotate their duties, even with the permission of the office manager.

A task that is noted as an E priority is probably a(n):

Becoming a Successful Student

The Healthcare Industry

The Medical Assisting Profession

Interpersonal Skills and Human Behavior

Medicine and Ethics

Medicine and Law

Computer Concepts

Telephone Techniques

Scheduling Appointments

Patient Reception and Processing

Office Environment and Daily Operations

Written Communications and Mail Processing

The Paper Medical Record Formerly Medical Records Management

The Electronic Medical Record

Health Information Management

Privacy in the Physicians Office

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

The Health Insurance Claim Form

Professional Fees, Billing, and Collecting

Banking Services and Procedures

Financial and Practice Management

Medical Practice Management and Human Resources

Medical Practice Marketing and Customer Service

Infection Control

Patient Assessment

Patient Education

Nutrition and Health Promotion

Vital Signs

Assisting With the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Emergency Preparedness and Assisting With Medical Emergencies

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting With Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Phlebotomy

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting With Surgical Procedures

Career Development and Life Skills

Filters