Exam 5: Interpersonal Skills and Human Behavior

A good supervisor listens to other opinions in a conflict.

The stage in Maslow's hierarchy of needs in which we maximize our potential is:

Most people use __________ when they feel pressured or attacked in some way.

__________ is unfair treatment of a person because of race, gender, religious affiliation, or for any other reason.

Carrie knows that Jerri had a drug problem when she was in high school, but Jerri went through rehab and has not had issues for more than 20 years.Because she was never arrested or charged, she did not have to disclose the situation in her pre-employment interview.Carrie wants a position for which Jerri also is applying, so Carrie reveals Jerri's past to the supervisor.What passive-aggressive type is Jerri?

Which of the following are ways that conflict can be resolved?

A person who refuses to face a conflict either by giving in or by pretending nothing is wrong is a(n):

It is always helpful to have a(n) __________ staff member to communicate with patients who speak another language.

To feel well and accomplish goals in life, one must develop positive attitudes and positive responses to the pressures of everyday life.

If the patient asks the medical assistant what he or she would do in a similar medical situation, the medical assistant should:

A person who approaches sensitive subjects in an attempt to get even or hurt another person is a:

Suzie was called into the supervisor's office and spent about an hour speaking to the office manager.When she left, she went into the break room and encountered Ron.Ron made a comment about her lengthy "reprimand" as a joke.Suzie then said, "At least I'm not a fat slob," and walked out.What passive-aggressive type is Suzie?

Anne complains that her supervisor is having obvious problems at home, which makes her very difficult to deal with, although Anne does not know the supervisor well outside the workplace.Anne says that her recent write-ups are a result of the supervisor being in a bad mood.What passive-aggressive type is Anne?

Ricki felt an overwhelming __________ when a close relative died.

Paraphrasing is listening to what the sender is communicating, analyzing the words, and then restating them to confirm that the receiver has understood the message as the sender intended it.

A standard mental picture that is held in common by members of a group and that represents an oversimplified opinion, prejudiced attitude, or uncritical judgment is called:

Patients are usually right at home in their comfort zones on the first visit to the physician's office.

That which advances beyond the usual or proper limits is called:

It is acceptable to tell a patient, "I know how you feel."

Personal space ranges from: