Exam 10: Scheduling Appointments

What is the most important action to take when changing a patient's appointment time?

Jonathan needs a school physical to participate in band.He should be seen:

If a late patient is scheduled as the last patient of the day and does not show up before the office closes, the medical assistant is obligated to wait until the patient arrives.

Erica's husband calls the office and says that she experienced some bloody stools over the weekend and that she fainted about 15 minutes ago but now is conscious and seems fine.She should be seen:

Karry takes a thyroid pill daily for hypothyroidism, and she has her thyroid checked quarterly.She should be seen:

A matrix is something in which a thing develops, originates, or takes shape.

Patients often complain that the time they spend with the physician is not equal to the fees the physician charges.

An effective way to deal with patients who are always late for appointments is to:

Trent is fairly sure he has broken a bone in his hand, and he states that it is sore and annoying but not terribly painful.He should be seen:

The open office hours method of scheduling is also known as _____ scheduling.

Competency as a result of training or practice is called __________.

Tammy is a new patient with no immediate health concerns.She should be seen:

Two-way communication is also called __________.

The facilities available at the office do not influence the number of patients the physician can see in a day.

Angela, who was in a car accident last night, calls to say she feels "sore all over." She should be seen:

When scheduling an inpatient admission, the medical assistant must make sure the patient understands which of the following?

When informing patients that you must postpone their appointments because of the absence of the physician, it is good practice to:

The advance planning that is done to make an appointment book ready for use is called establishing the matrix.

Which of the following is not an advantage of computerized scheduling?

Outpatient testing is no longer common for physicians.