Question 1

Interpersonal skills are important in business because business people spend at least ________ communicating and interacting with others during the course of the day.

Accepted Answer

A)  half of their time 
B)  75 percent of their time 
C)  two hours 
D)  20 minutes out of every hour 
E)  a quarter of their time 
A)  half of their time 
B)  75 percent of their time 
C)  two hours 
D)  20 minutes out of every hour 
E)  a quarter of their time B

Question 2

"No e-mail" days have been highly successful in providing better customer service.Discuss some of the reasons why.

Accepted Answer

E-mail-free workdays have been found to be very useful in increasing teamwork,providing better customer service,and helping companies solve problems quickly.Working relationships grow much stronger as a result of in-person interactions.Electronic overload can cause stress,and e-mails can objectify the recipient in the mind of the person sending the e-mail.

Question 3

Most podcasts,as well as the necessary software,are free.

Accepted Answer

A) True 
 B)False  True

Question 4

Which of the following is NOT an appropriate business application of text messaging?

Accepted Answer

A)  real estate agents using it to inform buyers that new listings that fit their specifications have come to the market 
B)  salespeople informing their managers about monthly sales figures using abbreviated shorthand-type language 
C)  airlines using it to confirm flight information 
D)  advertisers using it to alert users to new product information 
E)  businesses using it to alert customers about special events 
A)  real estate agents using it to inform buyers that new listings that fit their specifications have come to the market 
B)  salespeople informing their managers about monthly sales figures using abbreviated shorthand-type language 
C)  airlines using it to confirm flight information 
D)  advertisers using it to alert users to new product information 
E)  businesses using it to alert customers about special events

Question 5

Pamela Davis was lauded by her audience after her PowerPoint presentation.Her design was clean and uncluttered.She edited her presentation to make sure there were no unnecessary animations or special effects.Which PowerPoint tip does this reflect?

Accepted Answer

A)  Keep it simple. 
B)  Practice makes perfect. 
C)  Follow the 6 × 6 × 24 rule. 
D)  Never use special effects. 
E)  Have a professional design your presentation. 
A)  Keep it simple. 
B)  Practice makes perfect. 
C)  Follow the 6 × 6 × 24 rule. 
D)  Never use special effects. 
E)  Have a professional design your presentation.

Question 6

Although social networks,wikis,podcasts,and blogs are becoming increasingly popular in
the business world,e-mail is still arguably the most used form of digital communication.Why do you think this is the case?

Accepted Answer

E-mail is quick and convenient,and the s

Question 7

For which of the following is a memo LEAST likely to be used?

Accepted Answer

A)  to make an internal announcement 
B)  to inform a client about an important change in procedure 
C)  to request information from a colleague within the office 
D)  to summarize facts from a team meeting 
E)  to introduce a report you are submitting to your supervisor 
A)  to make an internal announcement 
B)  to inform a client about an important change in procedure 
C)  to request information from a colleague within the office 
D)  to summarize facts from a team meeting 
E)  to introduce a report you are submitting to your supervisor

Question 8

One good way to practice active listening skills is to ________.

Accepted Answer

A)  try to think of what you are going to say next on the same subject while you listen 
B)  jot down your opinions on the subject matter while you listen 
C)  repeat back points that the speaker made when the speaker is finished 
D)  discuss your own thoughts on the subject when the speaker is finished 
E)  make sure you have a solution in your mind before hearing what everyone else has to say 
A)  try to think of what you are going to say next on the same subject while you listen 
B)  jot down your opinions on the subject matter while you listen 
C)  repeat back points that the speaker made when the speaker is finished 
D)  discuss your own thoughts on the subject when the speaker is finished 
E)  make sure you have a solution in your mind before hearing what everyone else has to say

Question 9

Memos are typically used for internal communication.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is the most used form of digital communication in the business world?

Accepted Answer

A)  blogs 
B)  wikis 
C)  e-mail 
D)  chat rooms 
E)  social networks 
A)  blogs 
B)  wikis 
C)  e-mail 
D)  chat rooms 
E)  social networks

Question 11

Like exchanging e-mails and attachments,there are timing and version issues to contend with when using wikis,making it difficult to use them in a team setting.

Accepted Answer

A) True 
 B)False

Question 12

Clorox Company's Dr.Laundry,Bill Marriott's Marriott on the Move,and FastLane,created by Bob Lutz,of General Motors,are examples of ________.

Accepted Answer

A)  alter egos 
B)  television spots 
C)  websites 
D)  blogs 
E)  wikis 
A)  alter egos 
B)  television spots 
C)  websites 
D)  blogs 
E)  wikis

Question 13

Which statement BEST describes why good presentations skills are important in business?

Accepted Answer

A)  You often need to persuade, educate, or inform a group about your ideas. 
B)  You often need to debate your ideas and theories in a group setting. 
C)  Your ability to successfully give presentations determines your salary. 
D)  Your ability to successfully give presentations will ensure that you move up in the company. 
E)  You will need to give presentations in every job you will hold in your career. 
A)  You often need to persuade, educate, or inform a group about your ideas. 
B)  You often need to debate your ideas and theories in a group setting. 
C)  Your ability to successfully give presentations determines your salary. 
D)  Your ability to successfully give presentations will ensure that you move up in the company. 
E)  You will need to give presentations in every job you will hold in your career.

Question 14

A blog is a Web log that is usually authored by an individual and cannot be changed or edited by visitors,although visitors can add comments to the original content.

Accepted Answer

A) True 
 B)False

Question 15

What are some of the advantages of videoconferencing for business communications?

Accepted Answer

Videoconferencing allows people in two o

Question 16

Which of the following examples demonstrates the most effective use of color in a PowerPoint presentation?

Accepted Answer

A)  a presentation that uses white text over a black background for stark contrast 
B)  a presentation that uses a combination of light background and dark text 
C)  a presentation that uses primary colors to wake up audience attention 
D)  a presentation that uses a variety of colors on every slide 
E)  a presentation that uses black text on a blue background 
A)  a presentation that uses white text over a black background for stark contrast 
B)  a presentation that uses a combination of light background and dark text 
C)  a presentation that uses primary colors to wake up audience attention 
D)  a presentation that uses a variety of colors on every slide 
E)  a presentation that uses black text on a blue background

Question 17

Instant messaging (IM)and e-mail are similar in some ways,different in others.Describe some of the similarities and some of the differences.

Accepted Answer

Because of its immediacy and streamlined

Question 18

Peter needs to speak to his supervisor before they sit in on a client call in about an hour.Peter's office is down the hall from his supervisor's office and he's not sure how tight his supervisor's schedule is and whether he has time to talk things over.There are a few controversial issues to be discussed on the call and Peter is anxious to learn his supervisor's point of view on these issues.Which form of communication would be the best way for Peter to communicate with his supervisor: instant messaging,a brief telephone call,face-to-face chat,or e-mail? Explain your answer.

Accepted Answer

Normally an e-mail or an instant message

Question 19

Which of the following can NOT be considered a direct result of poor communication in business?

Accepted Answer

A)  a loss of customers from poor customer service 
B)  a loss of income from falling stock prices 
C)  a lack of focus on business objectives 
D)  a decrease in high quality innovation 
E)  a fall in productivity due to a misunderstanding among team members 
A)  a loss of customers from poor customer service 
B)  a loss of income from falling stock prices 
C)  a lack of focus on business objectives 
D)  a decrease in high quality innovation 
E)  a fall in productivity due to a misunderstanding among team members

Question 20

Describe the 6 × 6 × 24 rule for PowerPoint presentations and discuss the reasons for applying this rule.

Accepted Answer

PowerPoint is merely an outline of a pre

Interpersonal skills are important in business because business people spend at least ________ communicating and interacting with others during the course of the day.

"No e-mail" days have been highly successful in providing better customer service.Discuss some of the reasons why.

Most podcasts,as well as the necessary software,are free.

Which of the following is NOT an appropriate business application of text messaging?

Pamela Davis was lauded by her audience after her PowerPoint presentation.Her design was clean and uncluttered.She edited her presentation to make sure there were no unnecessary animations or special effects.Which PowerPoint tip does this reflect?

Although social networks,wikis,podcasts,and blogs are becoming increasingly popular in the business world,e-mail is still arguably the most used form of digital communication.Why do you think this is the case?

For which of the following is a memo LEAST likely to be used?

One good way to practice active listening skills is to ________.

Memos are typically used for internal communication.

Which of the following is the most used form of digital communication in the business world?

Like exchanging e-mails and attachments,there are timing and version issues to contend with when using wikis,making it difficult to use them in a team setting.

Clorox Company's Dr.Laundry,Bill Marriott's Marriott on the Move,and FastLane,created by Bob Lutz,of General Motors,are examples of ________.

Which statement BEST describes why good presentations skills are important in business?

A blog is a Web log that is usually authored by an individual and cannot be changed or edited by visitors,although visitors can add comments to the original content.

What are some of the advantages of videoconferencing for business communications?

Which of the following examples demonstrates the most effective use of color in a PowerPoint presentation?

Instant messaging (IM)and e-mail are similar in some ways,different in others.Describe some of the similarities and some of the differences.

Which of the following can NOT be considered a direct result of poor communication in business?

Describe the 6 × 6 × 24 rule for PowerPoint presentations and discuss the reasons for applying this rule.

Business Basics

Economics and Banking

Ethics in Business

Business in a Global Economy

Small Business and the Entrepreneur

Forms of Business Ownership

Business Management and Organization

Motivation, Leadership, and Teamwork

Human Resource Management

Online Business and Technology

Production, operations, and the Supply Chain

Marketing and Consumer Behavior

Product Development and Pricing Strategies

Promotion and Distribution

Financing and Tracking Business Operations

Investment Opportunities in the Securities Market

Business Law

Constructing an Effective Business Plan

Finding a Job

Personal Finance

Filters

Exam 19: Business Communications

Interpersonal skills are important in business because business people spend at least ________ communicating and interacting with others during the course of the day.

"No e-mail" days have been highly successful in providing better customer service.Discuss some of the reasons why.

Most podcasts,as well as the necessary software,are free.

Which of the following is NOT an appropriate business application of text messaging?

Pamela Davis was lauded by her audience after her PowerPoint presentation.Her design was clean and uncluttered.She edited her presentation to make sure there were no unnecessary animations or special effects.Which PowerPoint tip does this reflect?

Although social networks,wikis,podcasts,and blogs are becoming increasingly popular in the business world,e-mail is still arguably the most used form of digital communication.Why do you think this is the case?

For which of the following is a memo LEAST likely to be used?

One good way to practice active listening skills is to ________.

Memos are typically used for internal communication.

Which of the following is the most used form of digital communication in the business world?

Like exchanging e-mails and attachments,there are timing and version issues to contend with when using wikis,making it difficult to use them in a team setting.

Clorox Company's Dr.Laundry,Bill Marriott's Marriott on the Move,and FastLane,created by Bob Lutz,of General Motors,are examples of ________.

Which statement BEST describes why good presentations skills are important in business?

A blog is a Web log that is usually authored by an individual and cannot be changed or edited by visitors,although visitors can add comments to the original content.

What are some of the advantages of videoconferencing for business communications?

Which of the following examples demonstrates the most effective use of color in a PowerPoint presentation?

Instant messaging (IM)and e-mail are similar in some ways,different in others.Describe some of the similarities and some of the differences.

Which of the following can NOT be considered a direct result of poor communication in business?

Describe the 6 × 6 × 24 rule for PowerPoint presentations and discuss the reasons for applying this rule.

Business Basics

Economics and Banking

Ethics in Business

Business in a Global Economy

Small Business and the Entrepreneur

Forms of Business Ownership

Business Management and Organization

Motivation, Leadership, and Teamwork

Human Resource Management

Online Business and Technology

Production, operations, and the Supply Chain

Marketing and Consumer Behavior

Product Development and Pricing Strategies

Promotion and Distribution

Financing and Tracking Business Operations

Investment Opportunities in the Securities Market

Business Law

Constructing an Effective Business Plan

Finding a Job

Personal Finance

Filters