Exam 1: Communications

A rural health nurse is evaluating the use of a telehealth system for the rural health clinic.Using this type of information technology can violate a client's rights when personnel:

During a unit meeting,the nurse manager discusses ways to deal with a hostile patient.The staff nurse suggests that more time be spent with the patient.How does the nurse manager enhance the value of the staff nurse's suggestion?

A staff nurse exploded angrily at the charge nurse and said,"I don't have time to turn the client because I have to catch up on my charting." The charge nurse replied,"I want to see you in my office right now!" This is an example of what type of transactional pattern?

A staff nurse was approached by a nursing assistant who wanted to give a report about a client's condition.The nurse said,"I don't have time to listen right now." This is an example of:

The nurse manager was commenting to her staff about the overtime hours she was putting in because of a shortage of nurses.This is an example of what type of game?

The nurse manager instructed the nursing assistant to "rinse her hands after touching the patient." The nurse manager meant for the nursing assistant to use universal precautions.Which part of the communication process was compromised?

A staff nurse left the unit in anger.She told the nurse manager,"I would have gotten that promotion if it weren't for you." What type of game was the staff nurse playing?

A group of nursing assistants approached the nurse manager to discuss pay raises on another unit.This is a form of:

In assessment of cross-cultural communication,which nonverbal behavior is the most important?

The best response for the nurse manager to use with an angry employee is:

The staff nurse was providing discharge instructions to the client.After the nurse discussed the importance of making an appointment the following week for a follow-up visit with the physician,the client said,"I wonder if I can go visit my daughter who lives out of town next week." The nurse determined that the client:

The client complains to the nurse about the noise at the nurse's station at night.The nurse's best response is:

The chief executive officer (CEO)of the institution asked the nurse manager to compile data on how many clients on the unit were considered to have a status of "critical." Using upward communication,the nurse manager:

Which of the following is indicative of trashing other nurses?

Which of the following cultures views eye contact as indicating trustworthiness?

Two nurses,one male and one female,were discussing client assignments.Which of the following best illustrates gender differences between these two colleagues?

During a performance evaluation,the staff nurse tells the nurse manager,"I'm not the only one who takes a long lunch break,so I shouldn't be penalized for doing that." The nurse manager understands that the staff nurse's behavior is that of:

In a unit meeting,a staff nurse exhibits what is commonly known as an adult tantrum.The nurse manager's best response is to:

A staff nurse complained to the nurse manager that she was too tired to continue a schedule that required her to double back to work.The nurse manager responded,"I understand that you get tired when you double back." The nurse manager was demonstrating which assertive technique?

Which of the following people have a life position that indicates "I'm OK,you're not OK"?