Exam 11: Organizational Culture, Change, and Innovation

A nurse manager was asked to select nurses for a new geriatric unit and interviewed several nurses for the job of patient care coordinator.The nurse who was selected has a master's degree in adult health with a focus on gerontologic nursing.This nurse manager used which kind of change strategy?

First-line managers can apply Lewin's framework for planned change to nursing care.Which part of Lewin's framework is comparable to the evaluation step of the nursing process?

The hospital has approved the nurse manager's suggestion to have more social activities for employees.The hospital will now implement the next track of Kilmann's process for organizational planned change,which is:

Changes are disturbing to those affected,and resistance often develops.All of the following are causes of resistance to change except:

The nurse manager assessed the culture of the unit before instituting policy changes.The nurse manager found that the environmental culture fostered teamwork and consensus building.This best describes what type of culture?

In a staff meeting,the staff complain that they would like to have more events that allow them to socialize with their co-workers.The nurse manager recognizes that there is a culture gap on the unit.The culture gap relates to which of the following?

A nurse manager motivates her employees and serves on community service boards as a representative of the organization.The nurse is said to be:

Because the nurse manager has served the organization through two corporate buyouts,he has developed the skills of steward,inspirer,and promoter.This nurse manager is most likely to create what type of culture?

The hospital's mission statement includes the phrase,"We are committed to providing multicultural services." An example of carrying out this mission is:

A nurse manager requests in-service training about the new computerized system that is to be implemented once a planned merger between the nurse manager's agency and another agency is completed.Based on Lewin's force-field analysis,the nurse manager's strategy is to:

When the hospital merged with another institution,many workers decided to retire instead of remaining to work for the new organization.These employees are said to be:

The staff members question the nurse manager about the effects of the new computerized charting system on their workload.They are unsure if the computerized charting system will be easy to learn.The staff members are in which of the stages of the innovation process as defined by Rogers?

A year after the organization has completed a merger,patient surveys show that patient satisfaction has increased by 50%.The organization attributes this change to the hiring of a case manager.This organization is said to be:

Several senior nurses have opposed the installation of the new computerized charting system.The nurse manager hears these senior nurses make negative comments to the novice nurses about the new system.According to Rogers,the senior nurses are which kind of adopters?

The hospital has planned a day of celebration called Cultural Diversity Day.At this celebration,employees of different cultures are allowed to bring their favorite foods to share with other employees.The hospital is demonstrating what stage of intercultural sensitivity?

A Hispanic nurse was interviewed for a position at a small rural hospital.The nurse was told that the hospital has written policies regarding the provision of equal support and career development resources to all employees.This hospital deals with cultural diversity through:

Within the organization,staff members continued to express negative comments about the changes that had occurred when a merger took place.The staff felt that after the merger,the new organization had lost its vision and mission.The members of this new organization were experiencing:

A hospital specializing in women's and children's services opened in a mid-sized town.As the organization grew,more staff members were needed to accommodate the new services added.The hospital developed job descriptions,policies,and procedures for the employees working in the new services.This hospital was going through which developmental stage?

The nurse manager attempted to help staff members adjust to the new organizational merger by explaining the need for changes and modeling tolerance of these changes.The nurse manager demonstrated what type of tolerance?

Student nurses joined a professional organization for student nurses while enrolled in a baccalaureate nursing program.This is an example of: