Question 1

Team building is:

Accepted Answer

A) Hiring new team members 
B) Making a team based organizational chart 
C) A form of team training 
D) Worthless in the US - we are all part of the team 
A) Hiring new team members 
B) Making a team based organizational chart 
C) A form of team training 
D) Worthless in the US - we are all part of the team C

Question 2

What role do labor unions play in apprenticeship and technical skills training?

Accepted Answer

A) none - it would violate the National Labor Relations Act 
B) none - unions have shown no interest in this area 
C) they are generally a full partner with the company in these programs 
D) in effective programs, the Union usually takes an adversarial role and opposes company training 
A) none - it would violate the National Labor Relations Act 
B) none - unions have shown no interest in this area 
C) they are generally a full partner with the company in these programs 
D) in effective programs, the Union usually takes an adversarial role and opposes company training C

Question 3

Basic skills/literacy education deals with upgrading reading, writing and computational skills.

Accepted Answer

A) True 
 B)False  True

Question 4

Which of the following in not a positive outcome of a successful apprentice program?

Accepted Answer

A) Reduced training costs 
B) Increased turnover 
C) Meeting the labor demands of industry 
D) Reduced absenteeism 
A) Reduced training costs 
B) Increased turnover 
C) Meeting the labor demands of industry 
D) Reduced absenteeism

Question 5

Behavior modeling training has been found to be the most effective means for computer software training.

Accepted Answer

A) True 
 B)False

Question 6

ISO 9000 was revised in 2000.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following lists the common characteristics of designing basic skills/ literacy programs?

Accepted Answer

A) performance test / one-on-one tutoring 
B) performance test / small group discussion 
C) aptitude test / small group instruction and one-on-one tutoring 
D) aptitude test / small group instruction 
A) performance test / one-on-one tutoring 
B) performance test / small group discussion 
C) aptitude test / small group instruction and one-on-one tutoring 
D) aptitude test / small group instruction

Question 8

One role of the HRD group is to monitor that training is going as planned.

Accepted Answer

A) True 
 B)False

Question 9

By 2014 the racial minorities will account for how much of the U.S. workforce?

Accepted Answer

A) Over one-third 
B) About 10% 
C) Well over 50% 
D) Almost 75% 
A) Over one-third 
B) About 10% 
C) Well over 50% 
D) Almost 75%

Question 10

According to OSHA the lost work day index average is

Accepted Answer

A) 30 days per 100 employees 
B) 300 days per 10 employees 
C) 2.4 days per 100 employees 
D) 300 days per 100 employees 
A) 30 days per 100 employees 
B) 300 days per 10 employees 
C) 2.4 days per 100 employees 
D) 300 days per 100 employees

Question 11

All of the following are types of teams EXCEPT:

Accepted Answer

A) department 
B) quality circle 
C) self managed 
D) cross functional 
A) department 
B) quality circle 
C) self managed 
D) cross functional

Question 12

A license can generally be granted by:

Accepted Answer

A) a professional organization 
B) a state government 
C) labor unions 
D) a and b above 
A) a professional organization 
B) a state government 
C) labor unions 
D) a and b above

Question 13

Many customer service training programs are based on the idea that:

Accepted Answer

A) Good service keeps customers coming back 
B) Bad service keeps customers challenged 
C) Service doesn't matter to customers 
D) Let the customer beware 
A) Good service keeps customers coming back 
B) Bad service keeps customers challenged 
C) Service doesn't matter to customers 
D) Let the customer beware

Question 14

Customer service training does not need any financial incentive to be effective.

Accepted Answer

A) True 
 B)False

Question 15

All of the following are variables which predict team effectiveness except:

Accepted Answer

A) A team pay system 
B) Team spirit 
C) Social support 
D) Communication within the group 
A) A team pay system 
B) Team spirit 
C) Social support 
D) Communication within the group

Question 16

A 1995 report by the Organization of Economic Cooperation and Development estimated that what percent of US adults had reading levels below primary school.

Accepted Answer

A) 5 
B) 21 
C) 50 
D) 2 
A) 5 
B) 21 
C) 50 
D) 2

Question 17

A team is:

Accepted Answer

A) A group of individuals 
B) A group of individuals seen as linked in a social structure 
C) The members of any work department 
D) Postal workers - all part of the postal team 
A) A group of individuals 
B) A group of individuals seen as linked in a social structure 
C) The members of any work department 
D) Postal workers - all part of the postal team

Question 18

Learning in apprenticeship programs is based on competency levels and not on time requirements.

Accepted Answer

A) True 
 B)False

Question 19

Teams should be created just to have them.

Accepted Answer

A) True 
 B)False

Question 20

OSHA stands for:

Accepted Answer

A) Occupation Safety and Health Act 
B) On site Safety and Health Act 
C) Oregon Safety and Health Act 
D) Occupation Sales and Healing Act 
A) Occupation Safety and Health Act 
B) On site Safety and Health Act 
C) Oregon Safety and Health Act 
D) Occupation Sales and Healing Act

Team building is:

What role do labor unions play in apprenticeship and technical skills training?

Basic skills/literacy education deals with upgrading reading, writing and computational skills.

Which of the following in not a positive outcome of a successful apprentice program?

Behavior modeling training has been found to be the most effective means for computer software training.

ISO 9000 was revised in 2000.

Which of the following lists the common characteristics of designing basic skills/ literacy programs?

One role of the HRD group is to monitor that training is going as planned.

By 2014 the racial minorities will account for how much of the U.S. workforce?

According to OSHA the lost work day index average is

All of the following are types of teams EXCEPT:

A license can generally be granted by:

Many customer service training programs are based on the idea that:

Customer service training does not need any financial incentive to be effective.

All of the following are variables which predict team effectiveness except:

A 1995 report by the Organization of Economic Cooperation and Development estimated that what percent of US adults had reading levels below primary school.

A team is:

Learning in apprenticeship programs is based on competency levels and not on time requirements.

Teams should be created just to have them.

OSHA stands for:

Introduction to Human Resource Development

Influences on Employee Behavior

Learning and HRD

Assessing HRD Needs

Implementing HRD Programs

Designing Effective HRD Programs

Evaluating HRD Programs

Employee Socialization and Orientation

HRD and Diversity: Diversity Training and Beyond

Coaching and Performance Management

Employee Counseling and Wellness Services

Career Management and Development

Management Development

Organization Development and Change

HRD and Diversity: Diversity Training and Beyond

Filters

Exam 10: Skills and Technical Training

Team building is:

What role do labor unions play in apprenticeship and technical skills training?

Basic skills/literacy education deals with upgrading reading, writing and computational skills.

Which of the following in not a positive outcome of a successful apprentice program?

Behavior modeling training has been found to be the most effective means for computer software training.

ISO 9000 was revised in 2000.

Which of the following lists the common characteristics of designing basic skills/ literacy programs?

One role of the HRD group is to monitor that training is going as planned.

By 2014 the racial minorities will account for how much of the U.S. workforce?

According to OSHA the lost work day index average is

All of the following are types of teams EXCEPT:

A license can generally be granted by:

Many customer service training programs are based on the idea that:

Customer service training does not need any financial incentive to be effective.

All of the following are variables which predict team effectiveness except:

A 1995 report by the Organization of Economic Cooperation and Development estimated that what percent of US adults had reading levels below primary school.

A team is:

Learning in apprenticeship programs is based on competency levels and not on time requirements.

Teams should be created just to have them.

OSHA stands for:

Introduction to Human Resource Development

Influences on Employee Behavior

Learning and HRD

Assessing HRD Needs

Implementing HRD Programs

Designing Effective HRD Programs

Evaluating HRD Programs

Employee Socialization and Orientation

HRD and Diversity: Diversity Training and Beyond

Coaching and Performance Management

Employee Counseling and Wellness Services

Career Management and Development

Management Development

Organization Development and Change

HRD and Diversity: Diversity Training and Beyond

Filters