Question 1

Safety training is particularly important for who?

Accepted Answer

A) Sales managers 
B) Production workers 
C) Office workers 
D) Executives 
A) Sales managers 
B) Production workers 
C) Office workers 
D) Executives

Question 2

Traditional sales techniques are being replaced by more consultative approaches.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is not a factor in the growing skills gap?

Accepted Answer

A) The lack of basic skills of many high school graduates 
B) The increased sophistication of jobs 
C) The growing number of racial minorities and non-English speaking immigrants 
D) The aging of the workforce 
A) The lack of basic skills of many high school graduates 
B) The increased sophistication of jobs 
C) The growing number of racial minorities and non-English speaking immigrants 
D) The aging of the workforce

Question 4

Customer service training is an example of:

Accepted Answer

A) KSAO training 
B) Interpersonal skills training 
C) Technical skills training 
D) Sales training 
A) KSAO training 
B) Interpersonal skills training 
C) Technical skills training 
D) Sales training

Question 5

The lost work day index (LWDI) is:

Accepted Answer

A) Number of workdays missed due for illness divided by total number of employees times 10 
B) Number of workdays missed due to personal injury divided by total number of employees times 100 
C) Number of workdays missed due to personal injury divided by total number of hours worked times 1000 
D) Number of workdays missed due to sick children divided by total hours worked times 10 
A) Number of workdays missed due for illness divided by total number of employees times 10 
B) Number of workdays missed due to personal injury divided by total number of employees times 100 
C) Number of workdays missed due to personal injury divided by total number of hours worked times 1000 
D) Number of workdays missed due to sick children divided by total hours worked times 10

Question 6

Professional organizations such as ASTD almost never offer professional development training programs to their members.

Accepted Answer

A) True 
 B)False

Question 7

All of the following is not a category of adult literacy:

Accepted Answer

A) Computer literacy 
B) Prose literacy 
C) Document literacy 
D) Quantitative literacy 
A) Computer literacy 
B) Prose literacy 
C) Document literacy 
D) Quantitative literacy

Question 8

An effective Safety training would include all of the following except:

Accepted Answer

A) Employee involvement 
B) Management support 
C) Regular safety training 
D) A focus on training not monitoring standards and behaviors 
A) Employee involvement 
B) Management support 
C) Regular safety training 
D) A focus on training not monitoring standards and behaviors

Question 9

SPC stands for Standard Practice Concept.

Accepted Answer

A) True 
 B)False

Question 10

Basic skills include:

Accepted Answer

A) MS word 
B) Excel 
C) Driving a stick shift car 
D) Reading, writing and math 
A) MS word 
B) Excel 
C) Driving a stick shift car 
D) Reading, writing and math

Question 11

Over 20% of U.S. adults can be classified as below basic in "quantitative literacy"?

Accepted Answer

A) True 
 B)False

Question 12

Apprenticeship training is most common in the Trucking Industry?

Accepted Answer

A) True 
 B)False

Safety training is particularly important for who?

Traditional sales techniques are being replaced by more consultative approaches.

Which of the following is not a factor in the growing skills gap?

Customer service training is an example of:

The lost work day index (LWDI) is:

Professional organizations such as ASTD almost never offer professional development training programs to their members.

All of the following is not a category of adult literacy:

An effective Safety training would include all of the following except:

SPC stands for Standard Practice Concept.

Basic skills include:

Over 20% of U.S. adults can be classified as below basic in "quantitative literacy"?

Apprenticeship training is most common in the Trucking Industry?

Introduction to Human Resource Development

Influences on Employee Behavior

Learning and HRD

Assessing HRD Needs

Implementing HRD Programs

Designing Effective HRD Programs

Evaluating HRD Programs

Employee Socialization and Orientation

HRD and Diversity: Diversity Training and Beyond

Coaching and Performance Management

Employee Counseling and Wellness Services

Career Management and Development

Management Development

Organization Development and Change

HRD and Diversity: Diversity Training and Beyond

Filters

Exam 10: Skills and Technical Training

Safety training is particularly important for who?

Traditional sales techniques are being replaced by more consultative approaches.

Which of the following is not a factor in the growing skills gap?

Customer service training is an example of:

The lost work day index (LWDI) is:

Professional organizations such as ASTD almost never offer professional development training programs to their members.

All of the following is not a category of adult literacy:

An effective Safety training would include all of the following except:

SPC stands for Standard Practice Concept.

Basic skills include:

Over 20% of U.S. adults can be classified as below basic in "quantitative literacy"?

Apprenticeship training is most common in the Trucking Industry?

Introduction to Human Resource Development

Influences on Employee Behavior

Learning and HRD

Assessing HRD Needs

Implementing HRD Programs

Designing Effective HRD Programs

Evaluating HRD Programs

Employee Socialization and Orientation

HRD and Diversity: Diversity Training and Beyond

Coaching and Performance Management

Employee Counseling and Wellness Services

Career Management and Development

Management Development

Organization Development and Change

HRD and Diversity: Diversity Training and Beyond

Filters