Question 1

Which of the following is TRUE about self-managed teams (SMTs)?

Accepted Answer

A)  SMTs requires little organizational change 
B)  SMTs have authority beyond TQM teams 
C)  SMTs work only in small organizations 
D)  SMTs are part of the larger organizational transformation 
A)  SMTs requires little organizational change 
B)  SMTs have authority beyond TQM teams 
C)  SMTs work only in small organizations 
D)  SMTs are part of the larger organizational transformation D

Question 2

A cooperative agreement is a strategy between:

Accepted Answer

A)  The organization and the labor union 
B)  The organization and the IRS 
C)  The union and the EEOC 
D)  The organization and a third party consultant 
A)  The organization and the labor union 
B)  The organization and the IRS 
C)  The union and the EEOC 
D)  The organization and a third party consultant A

Question 3

An SMT is a self-managed team

Accepted Answer

A) True 
 B)False  True

Question 4

Team building programs:

Accepted Answer

A)  are used to improve a work group's problem-solving ability and effectiveness 
B)  are up to management alone to implement 
C)  have always been found to be legal by the U.S. Supreme Court 
D)  always require a new union contract 
A)  are used to improve a work group's problem-solving ability and effectiveness 
B)  are up to management alone to implement 
C)  have always been found to be legal by the U.S. Supreme Court 
D)  always require a new union contract

Question 5

The change agent needs a knowledge of OD theories.

Accepted Answer

A) True 
 B)False

Question 6

An Intervention strategy is

Accepted Answer

A)  the primary means for organizational change and improvement 
B)  an unplanned corporate event 
C)  a new government regulation 
D)  a major problem encountered for the first time by an organization 
A)  the primary means for organizational change and improvement 
B)  an unplanned corporate event 
C)  a new government regulation 
D)  a major problem encountered for the first time by an organization

Question 7

Group effectiveness depends on all of the following except:

Accepted Answer

A)  If the group likes each other 
B)  If group output meets standard 
C)  If the group members are learning to work independently 
D)  If the groups efforts are adding to individual growth 
A)  If the group likes each other 
B)  If group output meets standard 
C)  If the group members are learning to work independently 
D)  If the groups efforts are adding to individual growth

Question 8

Job enlargement moves people into different jobs.

Accepted Answer

A) True 
 B)False

Question 9

The model of planned changed (by Porras and Silvers)distinguishes two sets of target variables: vision variables and work setting variables.

Accepted Answer

A) True 
 B)False

Question 10

To change an organization and its people can be very difficult.According to the Schein 3-stage model,the first step in this process is to:

Accepted Answer

A)  unfreeze them - motivate them to look at something new 
B)  restructure them - give them a mentor for change 
C)  take them to the woods (threaten punishment) to get their attention 
D)  have management issue a new operating manual 
A)  unfreeze them - motivate them to look at something new 
B)  restructure them - give them a mentor for change 
C)  take them to the woods (threaten punishment) to get their attention 
D)  have management issue a new operating manual

Question 11

The change manager:

Accepted Answer

A)  Makes forced changes in the organization structure 
B)  Oversees the design of the intervention strategy 
C)  Changes the pay structure of the organization 
D)  Is always an external consultant 
A)  Makes forced changes in the organization structure 
B)  Oversees the design of the intervention strategy 
C)  Changes the pay structure of the organization 
D)  Is always an external consultant

Question 12

The change agent:

Accepted Answer

A)  oversees the evaluation of the process 
B)  determines the need for the change 
C)  needs a broad range of knowledge of OD theories 
D)  can never be an internal HRD person 
A)  oversees the evaluation of the process 
B)  determines the need for the change 
C)  needs a broad range of knowledge of OD theories 
D)  can never be an internal HRD person

Question 13

In OD the action plan specifies:

Accepted Answer

A)  Who will be the manager 
B)  The intervention strategy 
C)  The evaluation strategy 
D)  How to do the needs assessment 
A)  Who will be the manager 
B)  The intervention strategy 
C)  The evaluation strategy 
D)  How to do the needs assessment

Question 14

In a learning organization:

Accepted Answer

A)  HRD is responsible for all learning that takes place 
B)  top management decides who gets training 
C)  everyone works on solving problems and improving task performance 
D)  most decisions are made only by management 
A)  HRD is responsible for all learning that takes place 
B)  top management decides who gets training 
C)  everyone works on solving problems and improving task performance 
D)  most decisions are made only by management

Question 15

A quality circles group consists of:

Accepted Answer

A)  A steering committee 
B)  A facilitator 
C)  The circle leaders 
D)  All of these are members of a quality circles group 
A)  A steering committee 
B)  A facilitator 
C)  The circle leaders 
D)  All of these are members of a quality circles group

Question 16

A cooperative agreement between Management and a union means that:

Accepted Answer

A)  Both must be willing to make changes in accountability and the ways employees perform their jobs 
B)  Both must agree on wage issues 
C)  The union 'accepts' the way management wants work performed 
D)  Management gives in to the union on important issues 
A)  Both must be willing to make changes in accountability and the ways employees perform their jobs 
B)  Both must agree on wage issues 
C)  The union 'accepts' the way management wants work performed 
D)  Management gives in to the union on important issues

Question 17

What role should senior management take in a TQM program?

Accepted Answer

A)  hands-off - it is the workers' program 
B)  they need to guide the implementation of the program 
C)  they need to facilitate the TQM training 
D)  none 
A)  hands-off - it is the workers' program 
B)  they need to guide the implementation of the program 
C)  they need to facilitate the TQM training 
D)  none

Question 18

The change manager:

Accepted Answer

A)  oversees the design process 
B)  determines the need for change 
C)  needs a broad range of HRD knowledge 
D)  can never be an internal HRD person 
A)  oversees the design process 
B)  determines the need for change 
C)  needs a broad range of HRD knowledge 
D)  can never be an internal HRD person

Question 19

Organization culture is:

Accepted Answer

A)  A bunch of people from the same country 
B)  Everyone is related to each other 
C)  A group of "good old boys" 
D)  A system with shared values and beliefs 
A)  A bunch of people from the same country 
B)  Everyone is related to each other 
C)  A group of "good old boys" 
D)  A system with shared values and beliefs

Question 20

Survey feedback is simply interviewing a lot of people about their jobs.

Accepted Answer

A) True 
 B)False

Which of the following is TRUE about self-managed teams (SMTs)?

A cooperative agreement is a strategy between:

An SMT is a self-managed team

Team building programs:

The change agent needs a knowledge of OD theories.

An Intervention strategy is

Group effectiveness depends on all of the following except:

Job enlargement moves people into different jobs.

The model of planned changed (by Porras and Silvers)distinguishes two sets of target variables: vision variables and work setting variables.

To change an organization and its people can be very difficult.According to the Schein 3-stage model,the first step in this process is to:

The change manager:

The change agent:

In OD the action plan specifies:

In a learning organization:

A quality circles group consists of:

A cooperative agreement between Management and a union means that:

What role should senior management take in a TQM program?

The change manager:

Organization culture is:

Survey feedback is simply interviewing a lot of people about their jobs.

Introduction to Human Resource Development

Influences on Employee Behavior

Learning and HRD

Assessing HRD Needs

Designing Effective HRD Programs

Implementing HRD Programs

Evaluating HRD Programs

Employee Socialization and Orientation

Skills and Technical Training

Coaching and Performance Management

Employee Counseling and Wellness Services

Career Management and Development

Management Development

HRD and Diversity: Diversity Training and Beyond

Filters

Exam 14: Organization Development and Change

Which of the following is TRUE about self-managed teams (SMTs)?

A cooperative agreement is a strategy between:

An SMT is a self-managed team

Team building programs:

The change agent needs a knowledge of OD theories.

An Intervention strategy is

Group effectiveness depends on all of the following except:

Job enlargement moves people into different jobs.

The model of planned changed (by Porras and Silvers)distinguishes two sets of target variables: vision variables and work setting variables.

To change an organization and its people can be very difficult.According to the Schein 3-stage model,the first step in this process is to:

The change manager:

The change agent:

In OD the action plan specifies:

In a learning organization:

A quality circles group consists of:

A cooperative agreement between Management and a union means that:

What role should senior management take in a TQM program?

The change manager:

Organization culture is:

Survey feedback is simply interviewing a lot of people about their jobs.

Introduction to Human Resource Development

Influences on Employee Behavior

Learning and HRD

Assessing HRD Needs

Designing Effective HRD Programs

Implementing HRD Programs

Evaluating HRD Programs

Employee Socialization and Orientation

Skills and Technical Training

Coaching and Performance Management

Employee Counseling and Wellness Services

Career Management and Development

Management Development

HRD and Diversity: Diversity Training and Beyond

Filters