Question 1

Joint training programs involve the company and

Accepted Answer

A)  The Federal Government 
B)  The IRS 
C)  A labor union 
D)  A University 
A)  The Federal Government 
B)  The IRS 
C)  A labor union 
D)  A University C

Question 2

Which of the following is a common characteristic of basic skills/literacy programs?

Accepted Answer

A)  Large group lectures 
B)  Videos done as cartoons 
C)  Aptitude testing 
D)  Pass/fail tests at the end of training 
A)  Large group lectures 
B)  Videos done as cartoons 
C)  Aptitude testing 
D)  Pass/fail tests at the end of training C

Question 3

All of the following are types of teams EXCEPT:

Accepted Answer

A)  department 
B)  quality circle 
C)  self managed 
D)  cross functional 
A)  department 
B)  quality circle 
C)  self managed 
D)  cross functional A

Question 4

Professional organizations such as ASTD almost never offer professional development training programs to their members.

Accepted Answer

A) True 
 B)False

Question 5

OSHA stands for:

Accepted Answer

A)  Occupation Safety and Health Act 
B)  On site Safety and Health Act 
C)  Oregon Safety and Health Act 
D)  Occupation Sales and Healing Act 
A)  Occupation Safety and Health Act 
B)  On site Safety and Health Act 
C)  Oregon Safety and Health Act 
D)  Occupation Sales and Healing Act

Question 6

An OSO is a:

Accepted Answer

A)  Open sales observation 
B)  Open safety observation 
C)  Off-site safety observation 
D)  On-site safety observation 
A)  Open sales observation 
B)  Open safety observation 
C)  Off-site safety observation 
D)  On-site safety observation

Question 7

Basic skills include:

Accepted Answer

A)  MS word 
B)  Excel 
C)  Driving a stick shift car 
D)  Reading, writing and math 
A)  MS word 
B)  Excel 
C)  Driving a stick shift car 
D)  Reading, writing and math

Question 8

What role do labor unions play in apprenticeship and technical skills training?

Accepted Answer

A)  none - it would violate the National Labor Relations Act 
B)  none - unions have shown no interest in this area 
C)  they are generally a full partner with the company in these programs 
D)  in effective programs, the Union usually takes an adversarial role and opposes
Company training 
A)  none - it would violate the National Labor Relations Act 
B)  none - unions have shown no interest in this area 
C)  they are generally a full partner with the company in these programs 
D)  in effective programs, the Union usually takes an adversarial role and opposes
Company training

Question 9

ISO 9000 was revised in 2000.

Accepted Answer

A) True 
 B)False

Question 10

Many customer service training programs are based on the idea that:

Accepted Answer

A)  Good service keeps customers coming back 
B)  Bad service keeps customers challenged 
C)  Service doesn't matter to customers 
D)  Let the customer beware 
A)  Good service keeps customers coming back 
B)  Bad service keeps customers challenged 
C)  Service doesn't matter to customers 
D)  Let the customer beware

Question 11

Which of the following is not a factor in the growing skills gap?

Accepted Answer

A)  The lack of basic skills of many high school graduates 
B)  The increased sophistication of jobs 
C)  The growing number of racial minorities and non-English speaking immigrants 
D)  The aging of the workforce 
A)  The lack of basic skills of many high school graduates 
B)  The increased sophistication of jobs 
C)  The growing number of racial minorities and non-English speaking immigrants 
D)  The aging of the workforce

Question 12

Corporate Universities have been developed by:

Accepted Answer

A)  Over 2000 companies 
B)  Almost every company with over 10 employees 
C)  About 20 companies world wide 
D)  The UW-System 
A)  Over 2000 companies 
B)  Almost every company with over 10 employees 
C)  About 20 companies world wide 
D)  The UW-System

Question 13

One role of the HRD group is to monitor that training is going as planned.

Accepted Answer

A) True 
 B)False

Question 14

Behavior modeling training has been found to be the most effective means for computer software training.

Accepted Answer

A) True 
 B)False

Question 15

Learning in apprenticeship programs is based on competency levels and not on time requirements.

Accepted Answer

A) True 
 B)False

Question 16

The three major funding streams for the WIA (Workforce Investment Act)are:

Accepted Answer

A)  Youth, adults, senior citizens 
B)  New immigrants,adults, displaced workers 
C)  Youth, adults, displaced workers 
D)  Youth, prisoners, displaced workers 
A)  Youth, adults, senior citizens 
B)  New immigrants,adults, displaced workers 
C)  Youth, adults, displaced workers 
D)  Youth, prisoners, displaced workers

Question 17

SPC stands for Standard Practice Concept.

Accepted Answer

A) True 
 B)False

Question 18

Self efficacy is a belief that one can perform a given behavior.

Accepted Answer

A) True 
 B)False

Question 19

Customer service training is an example of:

Accepted Answer

A)  KSAO training 
B)  Interpersonal skills training 
C)  Technical skills training 
D)  Sales training 
A)  KSAO training 
B)  Interpersonal skills training 
C)  Technical skills training 
D)  Sales training

Question 20

VPP stands for the Voluntary Protection Program.

Accepted Answer

A) True 
 B)False

Joint training programs involve the company and

Which of the following is a common characteristic of basic skills/literacy programs?

All of the following are types of teams EXCEPT:

Professional organizations such as ASTD almost never offer professional development training programs to their members.

OSHA stands for:

An OSO is a:

Basic skills include:

What role do labor unions play in apprenticeship and technical skills training?

ISO 9000 was revised in 2000.

Many customer service training programs are based on the idea that:

Which of the following is not a factor in the growing skills gap?

Corporate Universities have been developed by:

One role of the HRD group is to monitor that training is going as planned.

Behavior modeling training has been found to be the most effective means for computer software training.

Learning in apprenticeship programs is based on competency levels and not on time requirements.

The three major funding streams for the WIA (Workforce Investment Act)are:

SPC stands for Standard Practice Concept.

Self efficacy is a belief that one can perform a given behavior.

Customer service training is an example of:

VPP stands for the Voluntary Protection Program.

Introduction to Human Resource Development

Influences on Employee Behavior

Learning and HRD

Assessing HRD Needs

Designing Effective HRD Programs

Implementing HRD Programs

Evaluating HRD Programs

Employee Socialization and Orientation

Coaching and Performance Management

Employee Counseling and Wellness Services

Career Management and Development

Management Development

Organization Development and Change

HRD and Diversity: Diversity Training and Beyond

Filters

Exam 9: Skills and Technical Training

Joint training programs involve the company and

Which of the following is a common characteristic of basic skills/literacy programs?

All of the following are types of teams EXCEPT:

Professional organizations such as ASTD almost never offer professional development training programs to their members.

OSHA stands for:

An OSO is a:

Basic skills include:

What role do labor unions play in apprenticeship and technical skills training?

ISO 9000 was revised in 2000.

Many customer service training programs are based on the idea that:

Which of the following is not a factor in the growing skills gap?

Corporate Universities have been developed by:

One role of the HRD group is to monitor that training is going as planned.

Behavior modeling training has been found to be the most effective means for computer software training.

Learning in apprenticeship programs is based on competency levels and not on time requirements.

The three major funding streams for the WIA (Workforce Investment Act)are:

SPC stands for Standard Practice Concept.

Self efficacy is a belief that one can perform a given behavior.

Customer service training is an example of:

VPP stands for the Voluntary Protection Program.

Introduction to Human Resource Development

Influences on Employee Behavior

Learning and HRD

Assessing HRD Needs

Designing Effective HRD Programs

Implementing HRD Programs

Evaluating HRD Programs

Employee Socialization and Orientation

Coaching and Performance Management

Employee Counseling and Wellness Services

Career Management and Development

Management Development

Organization Development and Change

HRD and Diversity: Diversity Training and Beyond

Filters