Question 1

Which component may be considered a field replaceable unit (FRU)?

Accepted Answer

A)  LCD screen 
B)  power supply 
C)  hard drive 
D)  All of the above 
A)  LCD screen 
B)  power supply 
C)  hard drive 
D)  All of the above

Question 2

What type of connector is not typically found on the front panel header?

Accepted Answer

A)  Power SW 
B)  HDD LED 
C)  SATA controller 
D)  Power LED+ 
A)  Power SW 
B)  HDD LED 
C)  SATA controller 
D)  Power LED+

Question 3

Matching
Match each item with a statement below.
- keeps the motherboard from touching the case

Accepted Answer

A)  Power SW 
B)  front panel header 
C)  Power LED +/- 
D)  HDD LED 
E)  spacer
F) Reset SW
G) ESD strap
H) ZIF connector
I) service manual
J) expansion slot 
A)  Power SW 
B)  front panel header 
C)  Power LED +/- 
D)  HDD LED 
E)  spacer
F) Reset SW
G) ESD strap
H) ZIF connector
I) service manual
J) expansion slot

Question 4

When is it okay to touch the inside of a computer that is turned on?

Accepted Answer

A)  When disassembling the computer 
B)  When using a multimeter to measure voltage output 
C)  When reassembling the computer 
D)  When a qualified electrician is present 
A)  When disassembling the computer 
B)  When using a multimeter to measure voltage output 
C)  When reassembling the computer 
D)  When a qualified electrician is present

Question 5

What is the first step you should perform before working inside the case of a working computer?

Accepted Answer

If you are starting with a working compu

Question 6

What two devices in a computer should be considered "black boxes", and should never be opened, due to risks involving charged capacitors?

Accepted Answer

A)  monitor 
B)  power supply 
C)  hard drive 
D)  video card 
A)  monitor 
B)  power supply 
C)  hard drive 
D)  video card

Question 7

List and describe three front panel connectors you will likely see going from the front panel to the motherboard.

Accepted Answer

Power SW. Controls power to the motherbo

Question 8

Matching
Match each item with a statement below.
- controls the drive activity light on the front panel that lights up when any SATA or IDE device is in use

Accepted Answer

A)  Power SW 
B)  front panel header 
C)  Power LED +/- 
D)  HDD LED 
E)  spacer
F) Reset SW
G) ESD strap
H) ZIF connector
I) service manual
J) expansion slot 
A)  Power SW 
B)  front panel header 
C)  Power LED +/- 
D)  HDD LED 
E)  spacer
F) Reset SW
G) ESD strap
H) ZIF connector
I) service manual
J) expansion slot

Question 9

The motherboard sits on elevated screw holes or spacers to keep it from touching the case.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following statements regarding working inside a laptop computer is true?

Accepted Answer

A)  When upgrading a laptop, you should use components that are the same brand as the laptop, or use only recommended components. 
B)  If an internal component needs replacing, you should always replace the component rather than disable it. 
C)  Repairing a laptop is always more cost effective than buying a new one. 
D)  The LCD screen of a laptop is never considered to be a field replaceable unit. 
A)  When upgrading a laptop, you should use components that are the same brand as the laptop, or use only recommended components. 
B)  If an internal component needs replacing, you should always replace the component rather than disable it. 
C)  Repairing a laptop is always more cost effective than buying a new one. 
D)  The LCD screen of a laptop is never considered to be a field replaceable unit.

Question 11

What should be done after reassembling a laptop, but before installing the battery or AC adapter?

Accepted Answer

A)  Press the power button to drain any electricity in the system 
B)  Attack ESD strap alligator clip to a different grounding source 
C)  Gently shake the laptop to ensure nothing is loose inside of the case 
D)  Remove the keyboard so that you can test proper voltage on the motherboard once the battery and/or AC adapter are reconnected. 
A)  Press the power button to drain any electricity in the system 
B)  Attack ESD strap alligator clip to a different grounding source 
C)  Gently shake the laptop to ensure nothing is loose inside of the case 
D)  Remove the keyboard so that you can test proper voltage on the motherboard once the battery and/or AC adapter are reconnected.

Question 12

Immediately after you unplug the computer from the power outlet, you're safe to begin working inside the case.

Accepted Answer

A) True 
 B)False

Question 13

Matching
Match each item with a statement below.
- you clip it to the side of the computer case to dissipate any charge between you and the computer

Accepted Answer

A)  Power SW 
B)  front panel header 
C)  Power LED +/- 
D)  HDD LED 
E)  spacer
F) Reset SW
G) ESD strap
H) ZIF connector
I) service manual
J) expansion slot 
A)  Power SW 
B)  front panel header 
C)  Power LED +/- 
D)  HDD LED 
E)  spacer
F) Reset SW
G) ESD strap
H) ZIF connector
I) service manual
J) expansion slot

Question 14

Which statement is true regarding the installation of the motherboard and connecting power?

Accepted Answer

A)  there are typically three screw sets that hold the motherboard to the case 
B)  you can use an adapter to convert two 6-pin connectors to a PCIe connector 
C)  the P1 connector is used for PCIe devices 
D)  a 4-pin power cord supplies supplemental power to the processor 
A)  there are typically three screw sets that hold the motherboard to the case 
B)  you can use an adapter to convert two 6-pin connectors to a PCIe connector 
C)  the P1 connector is used for PCIe devices 
D)  a 4-pin power cord supplies supplemental power to the processor

Question 15

Most manufacturers or retailers of laptops offer a warranty that lasts for at least how long?

Accepted Answer

A)  1 year 
B)  2 years 
C)  3 years 
D)  90 days 
A)  1 year 
B)  2 years 
C)  3 years 
D)  90 days

Question 16

Matching
Match each item with a statement below.
- a type of connector that must be lifted up in order to be disconnected

Accepted Answer

A)  Power SW 
B)  front panel header 
C)  Power LED +/- 
D)  HDD LED 
E)  spacer
F) Reset SW
G) ESD strap
H) ZIF connector
I) service manual
J) expansion slot 
A)  Power SW 
B)  front panel header 
C)  Power LED +/- 
D)  HDD LED 
E)  spacer
F) Reset SW
G) ESD strap
H) ZIF connector
I) service manual
J) expansion slot

Question 17

What is the second step in opening the case of a working computer?

Accepted Answer

A)  press and hold down the power button for a moment 
B)  back up important data 
C)  power down the system and unplug it 
D)  open the case cover 
A)  press and hold down the power button for a moment 
B)  back up important data 
C)  power down the system and unplug it 
D)  open the case cover

Question 18

A system always needs the 4-pin auxiliary power connector, and sometimes needs the P1 connector as well.

Accepted Answer

A) True 
 B)False

Question 19

When handling motherboards, cards, or drives, which statement is NOT accurate?

Accepted Answer

A)  You should not touch chips on the device 
B)  You should not hold expansion cards by the edges 
C)  You should not touch any soldered components on a card 
D)  You should not touch edge connectors 
A)  You should not touch chips on the device 
B)  You should not hold expansion cards by the edges 
C)  You should not touch any soldered components on a card 
D)  You should not touch edge connectors

Question 20

What are round plastic or metal pegs that separate the motherboard from the bottom of the case known as?

Accepted Answer

A)  header 
B)  standoff 
C)  insulator 
D)  elevator 
A)  header 
B)  standoff 
C)  insulator 
D)  elevator

Which component may be considered a field replaceable unit (FRU)?

What type of connector is not typically found on the front panel header?

Matching Match each item with a statement below. - keeps the motherboard from touching the case

When is it okay to touch the inside of a computer that is turned on?

What is the first step you should perform before working inside the case of a working computer?

What two devices in a computer should be considered "black boxes", and should never be opened, due to risks involving charged capacitors?

List and describe three front panel connectors you will likely see going from the front panel to the motherboard.

Matching Match each item with a statement below. - controls the drive activity light on the front panel that lights up when any SATA or IDE device is in use

The motherboard sits on elevated screw holes or spacers to keep it from touching the case.

Which of the following statements regarding working inside a laptop computer is true?

What should be done after reassembling a laptop, but before installing the battery or AC adapter?

Immediately after you unplug the computer from the power outlet, you're safe to begin working inside the case.

Matching Match each item with a statement below. - you clip it to the side of the computer case to dissipate any charge between you and the computer

Which statement is true regarding the installation of the motherboard and connecting power?

Most manufacturers or retailers of laptops offer a warranty that lasts for at least how long?

Matching Match each item with a statement below. - a type of connector that must be lifted up in order to be disconnected

What is the second step in opening the case of a working computer?

A system always needs the 4-pin auxiliary power connector, and sometimes needs the P1 connector as well.

When handling motherboards, cards, or drives, which statement is NOT accurate?

What are round plastic or metal pegs that separate the motherboard from the bottom of the case known as?

First Look at Computer Parts and Tools

All About Motherboards

Supporting Processors and Upgrading Memory

Supporting the Power System and Troubleshooting Computers

Supporting Hard Drives and Other Storage Devices

Survey of Windows Features and Support Tools

Installing Windows

Supporting I/O Devices

Maintaining Windows

Optimizing Windows

Supporting Customers and Troubleshooting Windows

Troubleshooting Windows Startup

Connecting To and Setting Up a Network

Supporting Network Hardware

Supporting Mobile Operating Systems

Windows Resources on a Network

Security Strategies

Supporting Printers and Customizing a System

Virtualization, Linux, and Mac OS X

Filters

Exam 2: Working Inside Desktops and Laptops

Which component may be considered a field replaceable unit (FRU)?

What type of connector is not typically found on the front panel header?

Matching Match each item with a statement below. - keeps the motherboard from touching the case

When is it okay to touch the inside of a computer that is turned on?

What is the first step you should perform before working inside the case of a working computer?

What two devices in a computer should be considered "black boxes", and should never be opened, due to risks involving charged capacitors?

List and describe three front panel connectors you will likely see going from the front panel to the motherboard.

Matching Match each item with a statement below. - controls the drive activity light on the front panel that lights up when any SATA or IDE device is in use

The motherboard sits on elevated screw holes or spacers to keep it from touching the case.

Which of the following statements regarding working inside a laptop computer is true?

What should be done after reassembling a laptop, but before installing the battery or AC adapter?

Immediately after you unplug the computer from the power outlet, you're safe to begin working inside the case.

Matching Match each item with a statement below. - you clip it to the side of the computer case to dissipate any charge between you and the computer

Which statement is true regarding the installation of the motherboard and connecting power?

Most manufacturers or retailers of laptops offer a warranty that lasts for at least how long?

Matching Match each item with a statement below. - a type of connector that must be lifted up in order to be disconnected

What is the second step in opening the case of a working computer?

A system always needs the 4-pin auxiliary power connector, and sometimes needs the P1 connector as well.

When handling motherboards, cards, or drives, which statement is NOT accurate?

What are round plastic or metal pegs that separate the motherboard from the bottom of the case known as?

First Look at Computer Parts and Tools

All About Motherboards

Supporting Processors and Upgrading Memory

Supporting the Power System and Troubleshooting Computers

Supporting Hard Drives and Other Storage Devices

Survey of Windows Features and Support Tools

Installing Windows

Supporting I/O Devices

Maintaining Windows

Optimizing Windows

Supporting Customers and Troubleshooting Windows

Troubleshooting Windows Startup

Connecting To and Setting Up a Network

Supporting Network Hardware

Supporting Mobile Operating Systems

Windows Resources on a Network

Security Strategies

Supporting Printers and Customizing a System

Virtualization, Linux, and Mac OS X

Filters