Exam 1: Doing Business in Digital Times

Forrester research repeatedly confirms there is a strong relationship between the quality of a firm's ________,which in turn increases revenue.

Computers,databases,and network services are examples of commodities that do not provide a competitive edge.

According to the business strategy model developed by Harvard University Business professor Michael Porter's,an industry's profit potential is largely determined by _____________.

________ is the scanning and review of the political,social,economic,and technical environments of an organization.

Harvard University Business professor Michael Porter proposed that companies could follow one of three different competitive strategies.Which of the following is not one of Porter's recommended strategies?

Examples of _____________ that can be facilitated by digital technologies are credit approval,opening a new account,order fulfillment,and shipping a product.

Routine formal business processes are referred to as ________.

_____________ evaluate the newest and most innovative technologies and determine how they can be applied for competitive advantage.They develop technical standards,deploy technology,and supervise workers who deal with the daily IT issues of the firm.

Dashboards are data visualizations that display the current status of KPIs in easy-to-understand formats

IT agility,flexibility,and mobility are tightly interrelated and primarily dependent on:

________ technology builds computing,connectivity,and sensor capabilities into materials.

List and briefly explain three of the IT directions for the late 2010s

All functions and departments in the enterprise have tasks that they need to complete to produce outputs or ________ in order to meet their ________.

Using a combination of mobile and database technology,Pizza House keeps records of the pizza preferences of all its customers.When Sam orders from Pizza House,he only says "send me the usual" when he calls in his order;and hangs up.Accessing the database,the Pizza House worker knows his address,his usual order,and what credit card to bill.The streamlined ordering and fulfillment efficiency give the Pizza House __________.

To maintain a competitive advantage,company IT operations needs to be __________ meaning having the ability to quickly integrate new business functions or to easily reconfigure software or apps.

Looking at Apple's history,you see innovative products and services that shaped the future.

When managers perform SWOT analysis,the outcomes are objective,forward-looking,and based on consistent views.

Price wars or other fierce reactions by competitors are examples of:

The __________ process is designed to provide answers to the following types of questions: -What is the long-term direction of our business? -What is the overall plan for deploying our resources? -How do we achieve competitive advantage over rivals in order to achieve or maximize profitability?

Amazon Elastic Compute Cloud,known as EC2,eliminates the need to invest in hardware up front,so companies can develop and deploy applications faster.EC2 reduces the time it takes to acquire server space from ________.