Exam 10: Strategic Technology and Enterprise Systems

A formal business plan must be in place before the CRM project begins.The business plan should include an assessment of each of the following factors except ________.

Open Graph is a private social channel that helps employees,partners,and customers communicate;exchange information;and collaborate across departments,locations,and business apps.

Products that are returned make up what is called the ________ supply chain because goods are moving in the reverse direction.

Which of the following does not describe the Urbee?

A major challenge of enterprise systems is getting new apps or system modules to interface with existing or legacy systems that are several generations older.

________ is a social network geared toward enterprises and used by employees to collaborate across departments,locations,and business apps.

________ assessment is a list of all of the potential pitfalls related to the people,processes,and technology that are involved in the CRM project.

________ is "Facebook for business."

________ refers to private (company-owned)social media,software,platforms,or apps specially designed for use by business leaders and employees to fulfill the strategic mission

An ERP interfaces with legacy applications through a(n)__________ layer.

ERP success depends on several key factors being met.List three key factors.

ERP success depends on several key factors being met.These factors include all of the following except _________.

________ are activities that support the fulfillment of orders.

The order fulfillment process starts when an order is received,and includes the following nine activities that are supported by SCM software or are automated.Identify and discuss four of the steps in the order fulfillment process.

According to IT research firm Gartner,________ is (are)a strategic technology trend that is likely to cause an explosion in demand for the technology.

SCM systems are commercial software packages that integrate business processes,including supply chains,manufacturing,financial,human resources,budgeting,sales,and customer service.

________ uses signals from e-mail,social conversations,documents,sites,instant messages,meetings,and more to map the relationships between people and concepts.

Enterprise social technology had made it easier for employees to connect and collaborate with others,stay informed,build relationships,and share documents and data

Products that are returned make up what is called the __________.

The trend is toward more formal communication methods in organizations,such as with Yammer.