Question 1

Which of the following Kano Model requirements has the greatest influence on customer satisfaction?

Accepted Answer

A) must-be requirements 
B) one-dimensional requirements 
C) attractive requirements 
D) indifferent requirements 
A) must-be requirements 
B) one-dimensional requirements 
C) attractive requirements 
D) indifferent requirements

Question 2

Must-have is one of the five project requirements associated with the Kano model.

Accepted Answer

A) True 
 B)False

Question 3

TMAP is a graphical representation of a series of ideas or thoughts or decisions of a person or a team.

Accepted Answer

A) True 
 B)False

Question 4

Each of the following is a true statement about TMAP except

Accepted Answer

A) TMAP is an initial process used to generate ideas in order to accomplish project goals and a visual representation of an entire team's thoughts,ideas,and questions relative to accomplishing the project goal. 
B) TMAP presents a structure of information and helps a team progress through the project process. 
C) TMAP is a static document that does not change throughout the project,thus serving as a baseline representation of the project. 
D) TMAP allows team members to refer back to how,why,and when decisions were made. 
A) TMAP is an initial process used to generate ideas in order to accomplish project goals and a visual representation of an entire team's thoughts,ideas,and questions relative to accomplishing the project goal. 
B) TMAP presents a structure of information and helps a team progress through the project process. 
C) TMAP is a static document that does not change throughout the project,thus serving as a baseline representation of the project. 
D) TMAP allows team members to refer back to how,why,and when decisions were made.

Question 5

Meeting or exceeding customer expectations while maintaining a cost-competitive position is a necessary effort in organizations.

Accepted Answer

A) True 
 B)False

Question 6

The Delphi Technique may be used by project managers and the project team to discover what is actually known or not known about a specific topic.

Accepted Answer

A) True 
 B)False

Question 7

Kano product requirements include

Accepted Answer

A) must-be requirements. 
B) one-dimensional requirements. 
C) attractive requirements. 
D) all of the above. 
A) must-be requirements. 
B) one-dimensional requirements. 
C) attractive requirements. 
D) all of the above.

Question 8

A graphical representation of the work left to do versus the total scheduled time of an activity or an entire project best describes

Accepted Answer

A) affinity diagram. 
B) burndown chart. 
C) Pareto chart. 
D) fishbone diagram. 
A) affinity diagram. 
B) burndown chart. 
C) Pareto chart. 
D) fishbone diagram.

Question 9

TMAP is a tool to achieve aggregate opinions concerning real-world knowledge solicited from experts within certain topic areas.

Accepted Answer

A) True 
 B)False

Question 10

Define SWOT analysis.What is its procedure?

Accepted Answer

SWOT analysis is a strategic method for

Question 11

The purpose of the QFD technical requirements step is to evaluate how well customer requirements have been met compared to the competition.

Accepted Answer

A) True 
 B)False

Question 12

The TMAP procedure includes each of the following steps except

Accepted Answer

A) define the project goals. 
B) list the knowns,unknowns,and constraints. 
C) sequence and link all team comments,responses and questions. 
D) conduct a feasibility study. 
A) define the project goals. 
B) list the knowns,unknowns,and constraints. 
C) sequence and link all team comments,responses and questions. 
D) conduct a feasibility study.

Question 13

Advantages of SWOT include each of the following except

Accepted Answer

A) very simple to use. 
B) creates an awareness of political and environmental threats. 
C) encourages customers to provide routine feedback. 
D) allows the project manager to prepare appropriate response plans. 
A) very simple to use. 
B) creates an awareness of political and environmental threats. 
C) encourages customers to provide routine feedback. 
D) allows the project manager to prepare appropriate response plans.

Question 14

Which of the following Kano Model requirements results in neither satisfaction nor dissatisfaction regardless of whether they are fulfilled?

Accepted Answer

A) must-be requirements 
B) one-dimensional requirements 
C) attractive requirements 
D) indifferent requirements 
A) must-be requirements 
B) one-dimensional requirements 
C) attractive requirements 
D) indifferent requirements

Question 15

A tool that links customer requirements to project planning,analysis,design,and implementation best describes

Accepted Answer

A) TMAP. 
B) DMAIC. 
C) QFD. 
D) ERD. 
A) TMAP. 
B) DMAIC. 
C) QFD. 
D) ERD.

Question 16

Advantages of using a check sheet include each of the following except

Accepted Answer

A) provides an organized structure for uniform data collection and collation. 
B) can be difficult to use. 
C) effective way of displaying collected data. 
D) can be used to substantiate or refute conclusions. 
A) provides an organized structure for uniform data collection and collation. 
B) can be difficult to use. 
C) effective way of displaying collected data. 
D) can be used to substantiate or refute conclusions.

Question 17

Recommendations for preparing fishbone diagrams include each of the following except

Accepted Answer

A) gather the team in the conference room. 
B) make sure that there is either a whiteboard or writing board or flip chart. 
C) make sure there are colored markers. 
D) be selective about idea generation. 
A) gather the team in the conference room. 
B) make sure that there is either a whiteboard or writing board or flip chart. 
C) make sure there are colored markers. 
D) be selective about idea generation.

Question 18

A process for teams to generate ideas and to find solutions on project issues and problems best defines

Accepted Answer

A) brainstorming. 
B) TMAP. 
C) burndown charts. 
D) preplanning review. 
A) brainstorming. 
B) TMAP. 
C) burndown charts. 
D) preplanning review.

Question 19

After TMAP's brainstorming step,the project's scope cannot be changed.

Accepted Answer

A) True 
 B)False

Question 20

Each of the following is a product classification requirement used by the Kano Model except

Accepted Answer

A) forward requirements. 
B) reverse requirements. 
C) indifferent requirements. 
D) attractive requirements. 
A) forward requirements. 
B) reverse requirements. 
C) indifferent requirements. 
D) attractive requirements.

Which of the following Kano Model requirements has the greatest influence on customer satisfaction?

Must-have is one of the five project requirements associated with the Kano model.

TMAP is a graphical representation of a series of ideas or thoughts or decisions of a person or a team.

Each of the following is a true statement about TMAP except

Meeting or exceeding customer expectations while maintaining a cost-competitive position is a necessary effort in organizations.

The Delphi Technique may be used by project managers and the project team to discover what is actually known or not known about a specific topic.

Kano product requirements include

A graphical representation of the work left to do versus the total scheduled time of an activity or an entire project best describes

TMAP is a tool to achieve aggregate opinions concerning real-world knowledge solicited from experts within certain topic areas.

Define SWOT analysis.What is its procedure?

The purpose of the QFD technical requirements step is to evaluate how well customer requirements have been met compared to the competition.

The TMAP procedure includes each of the following steps except

Advantages of SWOT include each of the following except

Which of the following Kano Model requirements results in neither satisfaction nor dissatisfaction regardless of whether they are fulfilled?

A tool that links customer requirements to project planning,analysis,design,and implementation best describes

Advantages of using a check sheet include each of the following except

Recommendations for preparing fishbone diagrams include each of the following except

A process for teams to generate ideas and to find solutions on project issues and problems best defines

After TMAP's brainstorming step,the project's scope cannot be changed.

Each of the following is a product classification requirement used by the Kano Model except

Projects and Project Management

Process and Methods

Project Initiation

Project Planning

Risk Management

Quality, Performance and Value

Project Scheduling

Resources, Costing, and Control

Project Closure

Project Organizational Structures

Project Success

Filters

Exam 3: Project Management Tools

Which of the following Kano Model requirements has the greatest influence on customer satisfaction?

Must-have is one of the five project requirements associated with the Kano model.

TMAP is a graphical representation of a series of ideas or thoughts or decisions of a person or a team.

Each of the following is a true statement about TMAP except

Meeting or exceeding customer expectations while maintaining a cost-competitive position is a necessary effort in organizations.

The Delphi Technique may be used by project managers and the project team to discover what is actually known or not known about a specific topic.

Kano product requirements include

A graphical representation of the work left to do versus the total scheduled time of an activity or an entire project best describes

TMAP is a tool to achieve aggregate opinions concerning real-world knowledge solicited from experts within certain topic areas.

Define SWOT analysis.What is its procedure?

The purpose of the QFD technical requirements step is to evaluate how well customer requirements have been met compared to the competition.

The TMAP procedure includes each of the following steps except

Advantages of SWOT include each of the following except

Which of the following Kano Model requirements results in neither satisfaction nor dissatisfaction regardless of whether they are fulfilled?

A tool that links customer requirements to project planning,analysis,design,and implementation best describes

Advantages of using a check sheet include each of the following except

Recommendations for preparing fishbone diagrams include each of the following except

A process for teams to generate ideas and to find solutions on project issues and problems best defines

After TMAP's brainstorming step,the project's scope cannot be changed.

Each of the following is a product classification requirement used by the Kano Model except

Projects and Project Management

Process and Methods

Project Initiation

Project Planning

Risk Management

Quality, Performance and Value

Project Scheduling

Resources, Costing, and Control

Project Closure

Project Organizational Structures

Project Success

Filters