Question 1

The support worker provides a family with basic care and support services, so which of the following is correct?

Accepted Answer

A) The support worker is not looking after the client appropriately. 
B) This service enables family members to invest more time and energy in their relationships. 
C) The support worker is going above and beyond her role. 
D) The support worker is not acting professionally. 
A) The support worker is not looking after the client appropriately. 
B) This service enables family members to invest more time and energy in their relationships. 
C) The support worker is going above and beyond her role. 
D) The support worker is not acting professionally.

Question 2

In order to best help the primary caregiver, you should:

Accepted Answer

A) Take over many additional household tasks, regardless of whether they have been assigned to you by your supervisor 
B) Make a list of all areas of the house that need to be cleaned. 
C) Respect the family's routines, schedules, and ways of doing things. 
D) Re-clean the kitchen table after she has already wiped it 
A) Take over many additional household tasks, regardless of whether they have been assigned to you by your supervisor 
B) Make a list of all areas of the house that need to be cleaned. 
C) Respect the family's routines, schedules, and ways of doing things. 
D) Re-clean the kitchen table after she has already wiped it

Question 3

Ron and Judy have been dealing with Judy's cancer for several years.Ron says tells the support worker that he and Judy never have conflicts."We bicker a lot, but I never hit her." What should the support worker consider about this statement?

Accepted Answer

A) Ron is not being an understanding husband. 
B) Conflicts may take the form of expressions of irritation, anger, bickering, and arguments; for what the couple is dealing with, this is normal. 
C) The support worker must talk to Judy about this. 
D) The support worker must report this to the supervisor. 
A) Ron is not being an understanding husband. 
B) Conflicts may take the form of expressions of irritation, anger, bickering, and arguments; for what the couple is dealing with, this is normal. 
C) The support worker must talk to Judy about this. 
D) The support worker must report this to the supervisor.

Question 4

You are having a difficult shift.You report to Mrs.Moskowitz's room.As part of the pleasantries you exchange, she asks you how you are.What is an inappropriate response to her question?

Accepted Answer

A) "I am having a terrible shift.Nothing is going well for me today." 
B) "I am fine, thank you.How are you feeling today?" 
C) "I am glad to be here.How was your visit with your son?" 
D) "I am happy to see you.How is your hip healing?" 
A) "I am having a terrible shift.Nothing is going well for me today." 
B) "I am fine, thank you.How are you feeling today?" 
C) "I am glad to be here.How was your visit with your son?" 
D) "I am happy to see you.How is your hip healing?"

Question 5

In professional helping relationships:

Accepted Answer

A) Behaviour is guided by personal values and beliefs 
B) There is relatively equal power in the relationship 
C) There is personal choice regarding how much time is spent 
D) The support worker is paid to provide care 
A) Behaviour is guided by personal values and beliefs 
B) There is relatively equal power in the relationship 
C) There is personal choice regarding how much time is spent 
D) The support worker is paid to provide care

Question 6

Mindy is having difficulty adapting to having paraplegia as the result of a biking accident.As she has lost some of her independence, she needs to find ways to rebuild her:

Accepted Answer

A) Self-confidence 
B) Self-awareness 
C) Self-assuredness 
D) Self-esteem 
A) Self-confidence 
B) Self-awareness 
C) Self-assuredness 
D) Self-esteem

Exam 11: Working With Clients and Their Families

The support worker provides a family with basic care and support services, so which of the following is correct?

In order to best help the primary caregiver, you should:

Ron and Judy have been dealing with Judy's cancer for several years.Ron says tells the support worker that he and Judy never have conflicts."We bicker a lot, but I never hit her." What should the support worker consider about this statement?

You are having a difficult shift.You report to Mrs.Moskowitz's room.As part of the pleasantries you exchange, she asks you how you are.What is an inappropriate response to her question?

In professional helping relationships:

Mindy is having difficulty adapting to having paraplegia as the result of a biking accident.As she has lost some of her independence, she needs to find ways to rebuild her:

The Role of the Support Worker

The Canadian Health Care System

Workplace Settings

Health, Wellness, Illness, and Disability

Interpersonal Communication

Working With Others: Teamwork, Supervision, and Delegation

Managing Stress, Time, and Problems

Ethics

Legislation: the Clients Rights and Your Rights

Caring About Culture and Diversity

Promoting Client Well-Being, Comfort, and Sleep

Medical Terminology

Client Care: Planning, Processes, Reporting, and Recording

Measuring Height, Weight, and Vital Signs

Abuse Awareness

Body Structure and Function

Growth and Development

Caring for Mothers and Infants

Caring for the Young

Caring for Older Adults

Safety

Preventing Infection

Skin Care and Prevention of Wounds

Body Mechanics: Moving, Positioning, Transferring, and Lifting the Client

Exercise and Activity

Rehabilitation Care

Nutrition and Fluids

Enteral Nutrition and Intravenous Therapy

Personal Hygiene

Grooming and Dressing

Urinary Elimination

Bowel Elimination

Beds and Bed Making

Mental Health Disorders

Disorientation, Delirium, and Dementia

Common Diseases and Conditions

Developmental Disorders and Disabilities

Speech and Language Disorders

Hearing and Vision Disorders

Oxygen Needs

Home Management

Assisting With Medications

Heat and Cold Applications

Working in Acute Care

End-Of-Life Care

Starting Your Career

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