Exam 8: Performance Management and Appraisal

In performance appraisal,a ______ gives the manager the opportunity to give the evaluative assessment in a written form that can go beyond simply checking a box to describe a predetermined assessment item.

______ is a performance appraisal method that is used to evaluate employee performance from best to worst.

The first major reason for performance appraisals is to provide an opportunity for ______ communication between management and the employees concerning how the organization believes each employee is performing.

Stereotyping is simply a personality-based tendency,either toward or against something.

Nicole is rating her employees on ______ when she assigns them scores on items such as "conscientiousness" and "inquisitiveness."

______ training defines job performance dimensions in more concrete terms,provides samples of behaviors at each performance level,emphasizes the fact that job performance has many dimensions,and allows practice and feedback sessions.

In performance management,______ are a measure of the goals achieved through a work process.

Performance appraisal is the process of identifying,measuring,managing,and developing the performance of the human resources in an organization.

Jungmin is rating his employees on a scale of above average,average,and below average.In other words,Jungmin is using a ______ scale.

Jungmin's job as a biomedical engineer involves conducting research on the engineering aspects of the biological systems.Most important are his written reports on his findings.Jungmin's supervisor based Jungmin's performance appraisal on the reports.It is likely that Jungmin's performance appraisal is ______.

When appraising an automobile mechanic,Felicidad based her appraisal on the individual's performance doing routine maintenance and repairs on cars.It appears that Felicidad is basing her appraisal on ______.

______ analyzes individuals' performance from all sides-from their supervisor's viewpoint,from their subordinates' viewpoint,from their customers (if applicable),from their peers,and from their own self-evaluation.

In considering two employees for a promotion,Hadar decides to nominate the more attractive and extroverted candidate.It appears Hadar based his promotion appraisal on ______.

______ error occurs when the rater evaluates everyone under their control as average.

Whenever an employee has a major achievement,Anna asks that employee to send her an e-mail describing the achievement.Likewise,if an employee makes a mistake,Anna asks the employee to send her an e-mail describing the mistake and what happened.When it's time to do performance appraisals,Anna brings together all the e-mails she received from each employee to create an appraisal.It appears Anna is using the ______ method of performance appraisal.

Critical incidents method is the process of observing ongoing employee actions using computers or other nonhuman methods.

Ryan's manager provided him with a performance appraisal that covered the past 6 months.Ryan asked his manager on what the appraisal was based.Ryan contends that his manager only came to Ryan's work area once or twice in the past 6 months and could not possibly know enough about Ryan's work to write an appraisal.What aspect of good performance appraisals does Ryan's appraisal appear to be missing?

Casey's performance appraisal indicated that she was good at managing client relationships.Casey asked her supervisor for more details and was simply told,"you just do a good job in that area." What aspect of good performance appraisals does Casey's appraisal appear to be missing?

Cole's performance appraisal describes his actions along a continuum.For example,when it comes to customer service,he receives a 1 if he regularly ignores customers,a 3 if he regularly greets customers,and a 5 if he regularly greets customers and asks how he can help.It appears Cole is using the ______ method of performance appraisal.

Remy is preparing to conduct a performance appraisal.She has scheduled the interview and asked the employee to conduct a self-assessment.She has assessed the employee's performance and identified both strengths and area for improvement.During the interview,she will ask the employee to talk and also listen to the critique of the employee's performance.Remy is preparing for a(n)______ performance appraisal interview.