Question 1

Cross-cultural communication training focuses on workplace cultural etiquette and interpersonal skills.

Accepted Answer

A) True 
 B)False

Question 2

Training objectives provide a focus for the efforts of the trainer and the trainees and also provide which of the following?

Accepted Answer

A)  Input for the Markov analysis 
B)  Performance measurement techniques 
C)  A benchmark for evaluating the success of the training program 
D)  Development topics for new hires 
E)  Selection interview question options 
A)  Input for the Markov analysis 
B)  Performance measurement techniques 
C)  A benchmark for evaluating the success of the training program 
D)  Development topics for new hires 
E)  Selection interview question options

Question 3

Onboarding provides new employees with basic background information about the employer and specific information that they need to perform their jobs satisfactorily.

Accepted Answer

A) True 
 B)False

Question 4

Negligent training occurs when an employer does which of the following?

Accepted Answer

A)  Does not conduct a needs analysis of the position 
B)  Fails to develop an employee for a long-term opportunity 
C)  Does not implement a validation process to test the training methods 
D)  Fails to train adequately and an employee subsequently harms a third party 
E)  Fails to take into account different learning styles when delivering the training program 
A)  Does not conduct a needs analysis of the position 
B)  Fails to develop an employee for a long-term opportunity 
C)  Does not implement a validation process to test the training methods 
D)  Fails to train adequately and an employee subsequently harms a third party 
E)  Fails to take into account different learning styles when delivering the training program

Question 5

Many jobs consist of a logical sequence of steps and are best taught step by step.This type of training is called

Accepted Answer

A)  vestibule training. 
B)  job instruction training. 
C)  on-the-job training. 
D)  computerized training. 
E)  process training. 
A)  vestibule training. 
B)  job instruction training. 
C)  on-the-job training. 
D)  computerized training. 
E)  process training.

Question 6

The ongoing process of instilling in all employees the prevailing attitudes,standards,values,and patterns of behaviour that are expected by the organization and its departments is called which of the following?

Accepted Answer

A)  Immersion 
B)  Affirmation 
C)  Declaration 
D)  Socialization 
E)  Culturization 
A)  Immersion 
B)  Affirmation 
C)  Declaration 
D)  Socialization 
E)  Culturization

Question 7

What is the process of teaching employees the basic skills they need to perform their jobs?

Accepted Answer

A)  Recruiting 
B)  Training 
C)  Orientating 
D)  Managing 
E)  Coaching 
A)  Recruiting 
B)  Training 
C)  Orientating 
D)  Managing 
E)  Coaching

Question 8

New supervisors/managers are often chosen for their technical ability however,their interpersonal and communication skills get overlooked.

Accepted Answer

A) True 
 B)False

Question 9

According to the textbook,once an HR Specialist explains company matters,such as vacation,what then should the new employee's supervisor do to continue the orientation?

Accepted Answer

A)  Explain the exact nature of the job 
B)  Explain the retirement plan 
C)  Explain the working hours 
D)  Explain the appraisal process 
E)  Describe any bonus opportunities 
A)  Explain the exact nature of the job 
B)  Explain the retirement plan 
C)  Explain the working hours 
D)  Explain the appraisal process 
E)  Describe any bonus opportunities

Question 10

You have just been hired as the Director of Human Resources at a sportswear retailer.The employee handbook states that "all employees will have the benefits listed in the handbook for as long as they are employed with the company." In revising the contents of the employee handbook,it is an important component of your role to be aware of which of the following?

Accepted Answer

A)  Employee handbooks should not form part of the orientation process since the handbook is updated regularly. 
B)  Employees must review handbooks outside of the actual workplace. 
C)  In employee dismissal situations, courts rarely review handbooks as the contents are not legally important. 
D)  Some courts have found employee handbook contents to represent a contract with the employee. 
E)  It is a best practice to keep benefits static over time particularly to appease long-term employees who may feel that new employees are receiving a better deal. 
A)  Employee handbooks should not form part of the orientation process since the handbook is updated regularly. 
B)  Employees must review handbooks outside of the actual workplace. 
C)  In employee dismissal situations, courts rarely review handbooks as the contents are not legally important. 
D)  Some courts have found employee handbook contents to represent a contract with the employee. 
E)  It is a best practice to keep benefits static over time particularly to appease long-term employees who may feel that new employees are receiving a better deal.

Question 11

What is the state that results from the discrepancy between what the new employee expected from their new job and the realities of it?

Accepted Answer

A)  Cognitive dissonance 
B)  Job conflict 
C)  Social shock 
D)  Employee divergence 
E)  Contract discrepancy 
A)  Cognitive dissonance 
B)  Job conflict 
C)  Social shock 
D)  Employee divergence 
E)  Contract discrepancy

Question 12

There are three ways described in the text to evaluate an onboarding program.What is one of these ways?

Accepted Answer

A)  Regression analysis 
B)  Case studies 
C)  Cost/benefit analysis 
D)  Quality circles 
E)  Markov analysis 
A)  Regression analysis 
B)  Case studies 
C)  Cost/benefit analysis 
D)  Quality circles 
E)  Markov analysis

Question 13

A technique for determining the training needs of current employees is

Accepted Answer

A)  position analysis. 
B)  job analysis. 
C)  training analysis. 
D)  motivation analysis. 
E)  performance analysis. 
A)  position analysis. 
B)  job analysis. 
C)  training analysis. 
D)  motivation analysis. 
E)  performance analysis.

Question 14

Effective pre-training preparation for trainees includes which of the following?

Accepted Answer

A)  Creating a perceived need for training in the minds of participants 
B)  Organizational restructuring in order to ensure that the organization is operating in as lean and efficient a manner as possible 
C)  A realistic job preview to validate that the job is still a required task 
D)  Reality shock to encourage employees to have the right expectations 
E)  Using employee orientation instead of training when possible 
A)  Creating a perceived need for training in the minds of participants 
B)  Organizational restructuring in order to ensure that the organization is operating in as lean and efficient a manner as possible 
C)  A realistic job preview to validate that the job is still a required task 
D)  Reality shock to encourage employees to have the right expectations 
E)  Using employee orientation instead of training when possible

Question 15

You have recently been hired as the human resources director of a retailer operating across Canada.One of your first priorities is to determine whether training is an issue in some stores that are not meeting expectations for sales.How will you determine if there is a need for training at these stores?

Accepted Answer

Two points for stating that the objectiv

Question 16

Social literacy involves understanding and leveraging cultural differences.

Accepted Answer

A) True 
 B)False

Question 17

According to the textbook,a skills crisis has led to what major problem in the manufacturing sector?

Accepted Answer

A)  Demand for greater compensation 
B)  Reduction in quantity of products 
C)  Higher absenteeism 
D)  Reduction in quality of products 
E)  Lack of qualified workers 
A)  Demand for greater compensation 
B)  Reduction in quantity of products 
C)  Higher absenteeism 
D)  Reduction in quality of products 
E)  Lack of qualified workers

Question 18

Employee onboarding refers to the discrepancy between what the new employee expects from his/her new job and the realities of it.

Accepted Answer

A) True 
 B)False

Question 19

After validation,what is the next step in the training and development process?

Accepted Answer

A)  Needs analysis 
B)  Training evaluation 
C)  Instructional design 
D)  Implementation 
E)  Analysis of training options 
A)  Needs analysis 
B)  Training evaluation 
C)  Instructional design 
D)  Implementation 
E)  Analysis of training options

Question 20

What is the best method to use when evaluating a training program?

Accepted Answer

A)  Goal setting techniques 
B)  Relapse-prevention techniques 
C)  Employee reaction questionnaires 
D)  Observational recording 
E)  Controlled experimentation 
A)  Goal setting techniques 
B)  Relapse-prevention techniques 
C)  Employee reaction questionnaires 
D)  Observational recording 
E)  Controlled experimentation

Cross-cultural communication training focuses on workplace cultural etiquette and interpersonal skills.

Training objectives provide a focus for the efforts of the trainer and the trainees and also provide which of the following?

Onboarding provides new employees with basic background information about the employer and specific information that they need to perform their jobs satisfactorily.

Negligent training occurs when an employer does which of the following?

Many jobs consist of a logical sequence of steps and are best taught step by step.This type of training is called

The ongoing process of instilling in all employees the prevailing attitudes,standards,values,and patterns of behaviour that are expected by the organization and its departments is called which of the following?

What is the process of teaching employees the basic skills they need to perform their jobs?

New supervisors/managers are often chosen for their technical ability however,their interpersonal and communication skills get overlooked.

According to the textbook,once an HR Specialist explains company matters,such as vacation,what then should the new employee's supervisor do to continue the orientation?

What is the state that results from the discrepancy between what the new employee expected from their new job and the realities of it?

There are three ways described in the text to evaluate an onboarding program.What is one of these ways?

A technique for determining the training needs of current employees is

Effective pre-training preparation for trainees includes which of the following?

Social literacy involves understanding and leveraging cultural differences.

According to the textbook,a skills crisis has led to what major problem in the manufacturing sector?

Employee onboarding refers to the discrepancy between what the new employee expects from his/her new job and the realities of it.

After validation,what is the next step in the training and development process?

What is the best method to use when evaluating a training program?

The Strategic Role of Human Resources Management

The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces

Human Resources Management and Technology

Designing and Analyzing Jobs

Human Resources Planning

Recruitment

Selection

Career and Management Development

Performance Management

Strategic Pay Plans

Pay-For-Performance and Financial Incentives

Employee Benefits and Services

Occupational Health and Safety

Managing Employee Separations: Turnover, Communication, and Employee Engagement

Labour Relations

Managing Human Resources in a Global Business

Filters

Exam 8: Onboarding and Training

Cross-cultural communication training focuses on workplace cultural etiquette and interpersonal skills.

Training objectives provide a focus for the efforts of the trainer and the trainees and also provide which of the following?

Onboarding provides new employees with basic background information about the employer and specific information that they need to perform their jobs satisfactorily.

Negligent training occurs when an employer does which of the following?

Many jobs consist of a logical sequence of steps and are best taught step by step.This type of training is called

The ongoing process of instilling in all employees the prevailing attitudes,standards,values,and patterns of behaviour that are expected by the organization and its departments is called which of the following?

What is the process of teaching employees the basic skills they need to perform their jobs?

New supervisors/managers are often chosen for their technical ability however,their interpersonal and communication skills get overlooked.

According to the textbook,once an HR Specialist explains company matters,such as vacation,what then should the new employee's supervisor do to continue the orientation?

What is the state that results from the discrepancy between what the new employee expected from their new job and the realities of it?

There are three ways described in the text to evaluate an onboarding program.What is one of these ways?

A technique for determining the training needs of current employees is

Effective pre-training preparation for trainees includes which of the following?

Social literacy involves understanding and leveraging cultural differences.

According to the textbook,a skills crisis has led to what major problem in the manufacturing sector?

Employee onboarding refers to the discrepancy between what the new employee expects from his/her new job and the realities of it.

After validation,what is the next step in the training and development process?

What is the best method to use when evaluating a training program?

The Strategic Role of Human Resources Management

The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces

Human Resources Management and Technology

Designing and Analyzing Jobs

Human Resources Planning

Recruitment

Selection

Career and Management Development

Performance Management

Strategic Pay Plans

Pay-For-Performance and Financial Incentives

Employee Benefits and Services

Occupational Health and Safety

Managing Employee Separations: Turnover, Communication, and Employee Engagement

Labour Relations

Managing Human Resources in a Global Business

Filters