Exam 7: Training and Developing Employees

All of the following are characteristics of corporate universities EXCEPT ________.

________ allows trainees to use a computer-based system to interactively increase their knowledge and skills.

Which of the following is NOT one of the procedures associated with behavioral modeling?

Bob demonstrates to trainees how to handle angry customers who call the firm's help line.Each trainee is then assigned a role to play in a simulated telephone conversation to help the trainees practice the proper communication skills.Which training technique is Bob most likely using?

What is an alternative term for employee orientation?

Tyrone,an HR manager,is conducting a task analysis.Tyrone is most likely ________.

According to research,what are some effective informal training techniques?

Which term refers to a detailed study of a job to identify the specific skills required?

Providing learning content on demand through cell phones and laptops is known as mobile learning.

Which of the following is NOT one of the primary purposes of employee orientation?

Pilots train on flight simulators for safety,learning efficiency,and cost savings.This is an example of ________.

Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson?

Marcos is a management trainee at Global Enterprises who is involved in a management development program.As part of the program,Marcos has been given a description of an organizational problem and has been instructed to analyze the situation,diagnose the problem,and present his findings to a group of other trainees.Which of the following is most likely being used at Global Enterprises?

Which of the following is a managerial on-the-job training method that involves educating,instructing,and training subordinates?

With a controlled experiment,it is possible for researchers to assess the extent to which any change in performance in the training group resulted from the training program or from organization-wide changes.

Management games are considered an effective training tool because trainees are actively involved,and the activities help trainees focus on planning and solving problems.

Mark Caffrey,vice president of sales at Samson Pharmaceuticals,manages a sales team of 10 employees.Members of Mark's sales force vary in experience level.Four members of the sales team have worked at Samson for less than 1 year.The other six salespeople have been with Samson anywhere from 3 to 7 years.Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year.Mark is considering the idea of providing training to his sales team as a way to boost sales. Which of the following best supports the argument that the drop in Samson's sales can be solved through training?

Which of the following allows people in one location to communicate live with people in another location?

Which of the following terms refers to delivering learning content via laptops and cell phones when needed?

Training decisions can trigger equal employment issues because of all of the following EXCEPT ________.