Question 1

Which of the following enables management trainees to work full-time analyzing and solving problems in other departments?

Accepted Answer

A)  role playing 
B)  action learning 
C)  job rotation 
D)  behavior modeling 
A)  role playing 
B)  action learning 
C)  job rotation 
D)  behavior modeling

Question 2

All of the following are primary benefits associated with virtual classrooms EXCEPT ________.

Accepted Answer

A)  assessing the skills of management trainees 
B)  communicating with other remote learners 
C)  building communities through user profiles and live video 
D)  learning with collaborative software on personal computers 
A)  assessing the skills of management trainees 
B)  communicating with other remote learners 
C)  building communities through user profiles and live video 
D)  learning with collaborative software on personal computers

Question 3

Organizational development is a change process through which employees formulate the change that's required and implement it,often with the assistance of trained consultants.

Accepted Answer

A) True 
 B)False

Question 4

Anna,an HR manager,wants to determine the training needs of a new employee in the shipping department.Which of the following would most likely help Anna?

Accepted Answer

A)  needs analysis 
B)  task analysis 
C)  performance analysis 
D)  training analysis 
A)  needs analysis 
B)  task analysis 
C)  performance analysis 
D)  training analysis

Question 5

Which of the following is NOT a method used to identify performance deficiencies and employee training needs?

Accepted Answer

A)  supervisor performance reviews 
B)  attitude surveys 
C)  assessment centers 
D)  outplacement counseling services 
A)  supervisor performance reviews 
B)  attitude surveys 
C)  assessment centers 
D)  outplacement counseling services

Question 6

Eric is in a group with five other management trainees at Coca-Cola.Eric's group is competing against other management trainees at the firm in a simulated marketplace.Each group must decide how much to spend on advertising and how many products to manufacture over the next 3 years.In which of the following activities is Eric most likely participating?

Accepted Answer

A)  management games 
B)  on-demand learning 
C)  vestibule training 
D)  action learning 
A)  management games 
B)  on-demand learning 
C)  vestibule training 
D)  action learning

Question 7

Research has shown that reorganizations fail because of all of the following reasons EXCEPT

Accepted Answer

A)  individual productivity increasing as employees become distracted 
B)  employees resisting the changes 
C)  insufficient resources devoted to the change effort 
D)  leaders resisting the changes 
A)  individual productivity increasing as employees become distracted 
B)  employees resisting the changes 
C)  insufficient resources devoted to the change effort 
D)  leaders resisting the changes

Question 8

Which of the following is LEAST relevant when conducting a task analysis?

Accepted Answer

A)  job descriptions 
B)  performance standards 
C)  job specifications 
D)  industry requirements 
A)  job descriptions 
B)  performance standards 
C)  job specifications 
D)  industry requirements

Question 9

Attitude surveys,employee diaries,tests,and performance appraisals are tools for conducting a performance analysis.

Accepted Answer

A) True 
 B)False

Question 10

Mark Caffrey,vice president of sales at Samson Pharmaceuticals,manages a sales team of 10 employees.Members of Mark's sales force vary in experience level.Four members of the sales team have worked at Samson for less than 1 year.The other six salespeople have been with Samson anywhere from 3 to 7 years.Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year.Mark is considering the idea of providing training to his sales team as a way to boost sales. All of the following questions are relevant to Mark's decision to implement a training program for his sales team EXCEPT ________.

Accepted Answer

A)  What were the results of attitude surveys distributed to the sales team? 
B)  What interpersonal competencies are expected of sales team members? 
C)  What tools are available to sales team members to help them work efficiently? 
D)  What methods are used for recruiting and interviewing individuals for sales positions? 
A)  What were the results of attitude surveys distributed to the sales team? 
B)  What interpersonal competencies are expected of sales team members? 
C)  What tools are available to sales team members to help them work efficiently? 
D)  What methods are used for recruiting and interviewing individuals for sales positions?

Question 11

Vestibule training combines the benefits of on- and off-the-job training with reduced costs and increased safety.

Accepted Answer

A) True 
 B)False

Question 12

Onboarding means going beyond the traditional one-day orientation training and instead,conducting training over a few days,instilling company ideologies and values,such as open communication.

Accepted Answer

A) True 
 B)False

Question 13

Instructional objectives for training programs should focus on ________.

Accepted Answer

A)  maximizing work hours 
B)  meeting budget requirements 
C)  motivating current employees 
D)  correcting performance deficiencies 
A)  maximizing work hours 
B)  meeting budget requirements 
C)  motivating current employees 
D)  correcting performance deficiencies

Question 14

What role does evaluation play in the training and development process? What training outcomes are typically measured?

Accepted Answer

The final step in the training process i

Question 15

Which of the following best describes the first step in a performance analysis?

Accepted Answer

A)  comparing a person's performance to ideal performance 
B)  investigating employee-related customer complaints 
C)  evaluating supervisor performance reviews 
D)  conducting job knowledge assessments 
A)  comparing a person's performance to ideal performance 
B)  investigating employee-related customer complaints 
C)  evaluating supervisor performance reviews 
D)  conducting job knowledge assessments

Question 16

Which of the following should specify in measurable terms what the trainee should be able to do after successfully completing the training program?

Accepted Answer

A)  instructional objective 
B)  employee orientation 
C)  performance analysis 
D)  competency model 
A)  instructional objective 
B)  employee orientation 
C)  performance analysis 
D)  competency model

Question 17

According to the text,which of the following is most likely the cause of a "won't-do" problem?

Accepted Answer

A)  lack of managerial instruction 
B)  inadequate reward system 
C)  insufficient supplies 
D)  poor training 
A)  lack of managerial instruction 
B)  inadequate reward system 
C)  insufficient supplies 
D)  poor training

Question 18

Which of the following enables employers to schedule,deliver,and manage online training?

Accepted Answer

A)  virtual classrooms 
B)  qualification inventories 
C)  transaction processing systems 
D)  learning management systems 
A)  virtual classrooms 
B)  qualification inventories 
C)  transaction processing systems 
D)  learning management systems

Question 19

What is the final step in the ADDIE training process model?

Accepted Answer

A)  evaluating the program's successes or failures 
B)  presenting the program to a small test audience 
C)  conducting a performance and needs analysis 
D)  training the targeted group of employees 
A)  evaluating the program's successes or failures 
B)  presenting the program to a small test audience 
C)  conducting a performance and needs analysis 
D)  training the targeted group of employees

Question 20

Which of the following is LEAST likely to be a goal of diversity training?

Accepted Answer

A)  enhancing cross-cultural sensitivity 
B)  fostering harmonious working relationships 
C)  improving interpersonal communication skills 
D)  establishing relationships with outsourced workers 
A)  enhancing cross-cultural sensitivity 
B)  fostering harmonious working relationships 
C)  improving interpersonal communication skills 
D)  establishing relationships with outsourced workers

Which of the following enables management trainees to work full-time analyzing and solving problems in other departments?

All of the following are primary benefits associated with virtual classrooms EXCEPT ________.

Organizational development is a change process through which employees formulate the change that's required and implement it,often with the assistance of trained consultants.

Anna,an HR manager,wants to determine the training needs of a new employee in the shipping department.Which of the following would most likely help Anna?

Which of the following is NOT a method used to identify performance deficiencies and employee training needs?

Research has shown that reorganizations fail because of all of the following reasons EXCEPT

Which of the following is LEAST relevant when conducting a task analysis?

Attitude surveys,employee diaries,tests,and performance appraisals are tools for conducting a performance analysis.

Vestibule training combines the benefits of on- and off-the-job training with reduced costs and increased safety.

Onboarding means going beyond the traditional one-day orientation training and instead,conducting training over a few days,instilling company ideologies and values,such as open communication.

Instructional objectives for training programs should focus on ________.

What role does evaluation play in the training and development process? What training outcomes are typically measured?

Which of the following best describes the first step in a performance analysis?

Which of the following should specify in measurable terms what the trainee should be able to do after successfully completing the training program?

According to the text,which of the following is most likely the cause of a "won't-do" problem?

Which of the following enables employers to schedule,deliver,and manage online training?

What is the final step in the ADDIE training process model?

Which of the following is LEAST likely to be a goal of diversity training?

Managing Human Resources Today

Managing Equal Opportunity and Diversity

Human Resource Strategy and Analysis

Job Analysis and Talent Management

Personnel Planning and Recruiting

Selecting Employees

Performance and Talent Management

Managing Careers

Developing Compensation Plans

Pay for Performance and Employee Benefits

Maintaining Positive Employee Relations

Labor Relations and Collective Bargaining

Improving Occupational Safety, Health, and Risk Management

Filters

Exam 7: Training and Developing Employees

Which of the following enables management trainees to work full-time analyzing and solving problems in other departments?

All of the following are primary benefits associated with virtual classrooms EXCEPT ________.

Organizational development is a change process through which employees formulate the change that's required and implement it,often with the assistance of trained consultants.

Anna,an HR manager,wants to determine the training needs of a new employee in the shipping department.Which of the following would most likely help Anna?

Which of the following is NOT a method used to identify performance deficiencies and employee training needs?

Research has shown that reorganizations fail because of all of the following reasons EXCEPT

Which of the following is LEAST relevant when conducting a task analysis?

Attitude surveys,employee diaries,tests,and performance appraisals are tools for conducting a performance analysis.

Vestibule training combines the benefits of on- and off-the-job training with reduced costs and increased safety.

Onboarding means going beyond the traditional one-day orientation training and instead,conducting training over a few days,instilling company ideologies and values,such as open communication.

Instructional objectives for training programs should focus on ________.

What role does evaluation play in the training and development process? What training outcomes are typically measured?

Which of the following best describes the first step in a performance analysis?

Which of the following should specify in measurable terms what the trainee should be able to do after successfully completing the training program?

According to the text,which of the following is most likely the cause of a "won't-do" problem?

Which of the following enables employers to schedule,deliver,and manage online training?

What is the final step in the ADDIE training process model?

Which of the following is LEAST likely to be a goal of diversity training?

Managing Human Resources Today

Managing Equal Opportunity and Diversity

Human Resource Strategy and Analysis

Job Analysis and Talent Management

Personnel Planning and Recruiting

Selecting Employees

Performance and Talent Management

Managing Careers

Developing Compensation Plans

Pay for Performance and Employee Benefits

Maintaining Positive Employee Relations

Labor Relations and Collective Bargaining

Improving Occupational Safety, Health, and Risk Management

Filters