Exam 6: Stakeholder Analysis and Communication Planning

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Explain the principle of knowledge management,and the importance of developing and maintaining a lessons learned knowledge base.

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Key concepts to be covered in the response could include,but are not limited to:​
If a company does extensive project work and uses project management capability as an organizational strength,it is important to keep developing expertise in it. One way to develop and expand expertise is to capture and reuse the knowledge developed.​
Knowledge can be defined as the insights derived from information and experience. Ironically,knowledge will remain dormant,and not very useful,until it is reflected in future actions.​
To increase knowledge and the successful use and reapplication of it,organizations often create a lessons learned knowledge base. For this database to be useful,it is important to communicate project successes and failures from all aspects of the project process.
 ​Captured throughout the life of the project,recommendations to improve future performance can be based on technical,managerial,and process aspects of the project. In addition,part of the project closeout process should include facilitating a lessons learned session for the entire project,especially on unsuccessful projects.

The plan-do-check-act (PDCA)process improvement model can be applied specifically to improving project meetings.

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In the project communications matrix,all of the following "who" items are typically included EXCEPT: 

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Describe the importance of project communications,and the essential factors to be considered when creating a project communications plan.

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The "act" part of the PDCA cycle for project meetings is: ​ 

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The sponsor,project manager and team can establish powerful relationships with key stakeholders.This starts with an understanding of what motivates each stakeholder,which can be summarized by the old saying ______:​ 

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Stakeholders include all of the following people EXCEPT: 

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The process of gathering and evaluating information to determine whose interests should be emphasized throughout the project is called: 

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Stakeholders include people who have their routines disrupted by the project.

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Stakeholders include those affected by the result of the project,but not those affected by the process of performing the project.

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Contemporary project communications typically include both push methods such as blogs,and pull methods such as e-mail.

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In order to be sure a project meeting runs according to plan,the project manager should develop an agenda in advance and deliver it to participants as they arrive at the meeting.

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Project stakeholders can be prioritized based upon their level of power,legitimacy and urgency plus a number of additional criteria that might include: 

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Which of these is NOT one of the primary types of information captured in a project meeting? 

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A principal idea in agile is that the length of daily stand-up meetings should be ___________.

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An issue log is a document that identifies the specific issues that must be resolved before a particular project management meeting adjourns.

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A stakeholder is anyone who will use,will be affected by or could impact the project.

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The final item to be recorded on the project meeting minutes is an evaluation of both good and poor points from the meeting.On agile projects,this evaluation is called the ____: 

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Describe how you would use the plan-do-check-act model to plan,conduct and improve project meetings.

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Project relationship building activities include encouraging open communications and using shared learning.

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