Question 1

A well-conceived servicescape can communicate desired customer behavior.

Accepted Answer

A) True 
 B)False

Question 2

Bottlenecks usually are associated with process layouts.

Accepted Answer

A) True 
 B)False

Question 3

Which one of the following is not a major factor that could influence facility design?

Accepted Answer

A)  Objectives and nature of the service. 
B)  Flexibility in operations. 
C)  Availability of land. 
D)  Site location. 
A)  Objectives and nature of the service. 
B)  Flexibility in operations. 
C)  Availability of land. 
D)  Site location.

Question 4

One of the advantages of a product layout approach to service design is ________.

Accepted Answer

A)  the elimination of bottlenecks 
B)  achieving equal division of labor 
C)  the ease of customization 
D)  increased flexibility 
A)  the elimination of bottlenecks 
B)  achieving equal division of labor 
C)  the ease of customization 
D)  increased flexibility

Question 5

The line-balancing problem attempts to resolve the inconsistencies in the capacities at various stages in a product layout.

Accepted Answer

A) True 
 B)False

Question 6

Signage is not an environmental dimension of the servicescape.

Accepted Answer

A) True 
 B)False

A well-conceived servicescape can communicate desired customer behavior.

Bottlenecks usually are associated with process layouts.

Which one of the following is not a major factor that could influence facility design?

One of the advantages of a product layout approach to service design is ________.

The line-balancing problem attempts to resolve the inconsistencies in the capacities at various stages in a product layout.

Signage is not an environmental dimension of the servicescape.

The Service Economy

Service Strategy

New Service Development

The Service Encounter

Service Quality

Process Improvement

Service Facility Location

Service Supply Relationships

Globalization of Services

Managing Capacity and Demand

Managing Waiting Lines

Capacity Planning and Queuing Models

Forecasting Demand for Services

Managing Service Inventory

Managing Service Projects

Filters

Exam 5: Supporting Facility and Process Flows

A well-conceived servicescape can communicate desired customer behavior.

Bottlenecks usually are associated with process layouts.

Which one of the following is not a major factor that could influence facility design?

One of the advantages of a product layout approach to service design is ________.

The line-balancing problem attempts to resolve the inconsistencies in the capacities at various stages in a product layout.

Signage is not an environmental dimension of the servicescape.

The Service Economy

Service Strategy

New Service Development

The Service Encounter

Service Quality

Process Improvement

Service Facility Location

Service Supply Relationships

Globalization of Services

Managing Capacity and Demand

Managing Waiting Lines

Capacity Planning and Queuing Models

Forecasting Demand for Services

Managing Service Inventory

Managing Service Projects

Filters