Question 1

Which of the following is not a characteristic of yield management?

Accepted Answer

A)  Capacity is relatively fixed. 
B)  There is one homogeneous customer class. 
C)  The service is considered a perishable inventory. 
D)  Demand fluctuates yet is somewhat predictable. 
A)  Capacity is relatively fixed. 
B)  There is one homogeneous customer class. 
C)  The service is considered a perishable inventory. 
D)  Demand fluctuates yet is somewhat predictable.

Question 2

The use of a ski-resort hotel for business conventions during the summer is an example of using the complementary service strategy.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is not an example of a yield management application?

Accepted Answer

A)  RyerFirst. 
B)  SABRE. 
C)  HIRO. 
D)  Restaurant Catering Software. 
A)  RyerFirst. 
B)  SABRE. 
C)  HIRO. 
D)  Restaurant Catering Software.

Question 4

In using the critical fractile criterion P(d < x) = Cᵤ/(Cᵤ + Cₒ) for overbooking, the 'd' refers to the ________.

Accepted Answer

A)  cost of overestimating demand 
B)  cost of underestimating demand 
C)  number of rooms overbooked 
D)  number of no-shows based on past experience 
A)  cost of overestimating demand 
B)  cost of underestimating demand 
C)  number of rooms overbooked 
D)  number of no-shows based on past experience

Question 5

The workshift scheduling problem is important in service organizations that face a cyclic demand for their services.

Accepted Answer

A) True 
 B)False

Question 6

Some restaurants use tables and chairs instead of booths to create more flexible capacity.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is not a strategy to manage demand?

Accepted Answer

A)  Cross-training employees. 
B)  Offering price incentives. 
C)  Developing reservation systems. 
D)  Partitioning demand. 
A)  Cross-training employees. 
B)  Offering price incentives. 
C)  Developing reservation systems. 
D)  Partitioning demand.

Which of the following is not a characteristic of yield management?

The use of a ski-resort hotel for business conventions during the summer is an example of using the complementary service strategy.

Which of the following is not an example of a yield management application?

In using the critical fractile criterion P(d < x) = Cᵤ/(Cᵤ + Cₒ) for overbooking, the 'd' refers to the ________.

The workshift scheduling problem is important in service organizations that face a cyclic demand for their services.

Some restaurants use tables and chairs instead of booths to create more flexible capacity.

Which of the following is not a strategy to manage demand?

The Service Economy

Service Strategy

New Service Development

The Service Encounter

Supporting Facility and Process Flows

Service Quality

Process Improvement

Service Facility Location

Service Supply Relationships

Globalization of Services

Managing Waiting Lines

Capacity Planning and Queuing Models

Forecasting Demand for Services

Managing Service Inventory

Managing Service Projects

Filters

Exam 11: Managing Capacity and Demand

Which of the following is not a characteristic of yield management?

The use of a ski-resort hotel for business conventions during the summer is an example of using the complementary service strategy.

Which of the following is not an example of a yield management application?

In using the critical fractile criterion P(d < x) = Cᵤ/(Cᵤ + Cₒ) for overbooking, the 'd' refers to the ________.

The workshift scheduling problem is important in service organizations that face a cyclic demand for their services.

Some restaurants use tables and chairs instead of booths to create more flexible capacity.

Which of the following is not a strategy to manage demand?

The Service Economy

Service Strategy

New Service Development

The Service Encounter

Supporting Facility and Process Flows

Service Quality

Process Improvement

Service Facility Location

Service Supply Relationships

Globalization of Services

Managing Waiting Lines

Capacity Planning and Queuing Models

Forecasting Demand for Services

Managing Service Inventory

Managing Service Projects

Filters