Exam 17: Business Communication: Creating and Delivering Messages That Matter

How do you pick the words that will encourage your audience to pay attention long enough to absorb your intended message? Describe three things you can do.

According to the Book of Lists, where does public speaking rank on the list of things people fear the most?

Swim Club advocate Vera Lee has been asked to testify at the local school board meeting next week in support of continuing her club's partnership with the board to provide extracurricular recreational activities for students. The board has indicated that she can have up to 10 minutes to make her case. In preparing her speech, what should she remember to do?

Companies use a variety of ways-such as letters, memos, e-mails, voice mails, and videoconferences-to send information to employees, stakeholders, and shareholders. What type of communication do these choices represent?

Active voice refers to a sentence structure in which the subject is doing the action described by the verb.

What would the speaker consider in order to analyze the audience?

Rita likes to make her e-mails friendly and fun so she embeds happy faces and hearts and other emoticons in her message. Based on these e-mail messages, what might Rita's co-workers or manager think about Rita?

Rohan Chandra is a marketing director for the Redding Company. His recent trip to a developing Asian country got off to an awkward start when his attempt to greet his host with a hearty handshake was not well-received. What does Rohan's experience exemplify?

What can excellent communications skills do for an employee?

As international trade grows in importance, intercultural communication will become increasingly important to long-term business success.

An instructor watched the reactions of various students while she lectured on a topic. One student was doodling, another was text messaging on his cell phone, and another looked as if she was writing out her grocery list. Why were these people having a hard time paying attention?

Memos are a good communication channel when the intent is to convey a noncontroversial but detailed message to a large number of people.

Effective listening is the passive part of the communication process.

Which of the following is a common way for people to fill the void between the speed at which they think and the speed at which they listen?

Some restaurants have accommodated yakkers by going so far as to offer universal chargers as free customer service.

Addressing the recipient of a message as "Dear Sir" is a common and perfectly acceptable practice, even if you do not know the gender of the recipient.

Slang statements are acceptable in verbal communication, because clarification is immediate.

Sue has a habit of slouching against a wall and staring at the floor while talking with colleagues at work about important issues. What might result from Sue's body language?

One of the problems with communication is that people listen faster than they are able to think.

Which of the following can greatly enhance your chances for success in the business arena?