Exam 17: Business Communication: Creating and Delivering Messages That Matter

Speakers display bias when they use words and statements to communicate stereotypes and negative attitudes about a specific group's gender, age, ethnicity, or nationality.

Lindsey suspected that her sales team might be suspicious of some proposed new expense account rules, so she started her weekly meeting by describing a situation in which an employee was unable to claim a legitimate reimbursement because of the current policies. She used this story to explain why management believed it was time to try something different. This opening was an effective way to introduce her message.

Jason was having even more trouble than usual concentrating on his economics professor's lecture because the classroom was too hot and the chair he was sitting in was uncomfortable. What type of barriers to communication are the heat and uncomfortable chair?

Global firms that have employees, customers, and other stakeholders in several different countries face a major challenge in finding ways to improve which of the following?

How many key ideas should be covered in a presentation?

Mary Meyers must inform her department members about a new absenteeism policy. Given the controversial nature of the message, she should inform them of the policy shift via e-mail.

Which communication channel would a manager use to deliver an important message to many people at the same time and experience the immediate response of the listeners?

In face-to-face conversations, the verbal content of a message conveys much more meaning to the listener than tone of voice and facial expression.

Speaking immediately after someone stops talking shows poor listening skills.

Which term refers to giving a message in a vibrant way that is compelling to the audience?

An instructor told one student a story about the Ford Motor Company and asked him to repeat it to another student. The second student then repeated it to a third student, and on and on. The last student repeated it in front of the entire class. What skill was the instructor testing for?

Select a topic that you would like to give a presentation on, such as a subject you learned about at school, a musical genre, a sport that you like, or a profession you are considering. Explain what you would include in the opening, body, and close of your presentation, and the strategies you would use to make each of these parts successful. Provide examples.

Effective communication within an organization is one of the most challenging tasks for managers.

Which of the following is a type of communication barrier?

Marguerite attended a seminar on how to improve work productivity. When Marguerite returned to work, her manager requested a summary of the seminar. Marguerite's summary explained that the speaker's thick accent and excessive use of jargon made it hard for her to follow his presentation. What did Marguerite experience during the seminar?

When selecting a communication channel, the preferences of the audience should be a major consideration.

In business communications, how is ending a sentence with prepositions viewed?

Which of the following allows recipients not only to receive the words in the message but also to hear the tone of voice and see the body language of the sender?

What should you do when a hostile questioner appears determined to undermine your presentation?

Which of the following is the listener doing when he or she is actively listening?