Exam 17: Business Communication: Creating and Delivering Messages That Matter

When you send an e-mail to a specific person's e-mail account, no one else can view it.

When sending e-mails the spell check is an important feature to use because using the spell check feature means that you will not have to proofread your message before sending it.

If the audience is likely to respond negatively to a written message, a good strategy is to begin the message with a brief discussion of the rationale for the message before presenting the bottom line.

An enthusiastic CEO announced to his audience at the shareholders' meeting, "Fifty million dollars worth of services were sold last year!" He could have increased the impact of this statement by using the active voice.

In business communications, noise can come from cultural factors, such as how you greet colleagues, as well as physical factors, such as someone in the audience talking loudly during a presentation.

Define noise, and describe how it impacts business communications.

In communication, what is the term for any interference that causes the message received by the audience to be different from the sender's intended message?

Vice President Harry Farrell is one of the few top managers at his company who has a strong engineering background. Harry loves to sprinkle technical jargon and slang into his speeches when he makes presentations to less technically inclined colleagues. What may result from Harry's use of this communication style?

Verbal communication includes body language, posture, and facial expressions when a speaker addresses a group.

Successful business communication requires only two skills: the ability to write convincingly and to speak clearly.

How can you make your presentation or speech more concise and powerful?

Define and explain effective communication. Why is it important in the business environment?

Effective presentations require verbal communication, nonverbal communication, and consideration of how the audience will interpret the message.

Daniel wants to improve his nonverbal communication skills. What is one relatively easy and effective way to do this?

When making a PowerPoint presentation, it is generally a good idea to take advantage of the program's power by making extensive use of animation and sound effects.