Exam 17: Business Communication: Creating and Delivering Messages That Matter

Which of the following often undermines the author's credibility and distracts the reader from the intended written message?

When Canadian businesses expand internationally, cultural barriers pose challenges in new markets.

Which communication channel has the highest level of channel richness and is used to deliver complex and individualized messages?

The first sentence of a block paragraph is not indented, and the lines within each paragraph are doubled-spaced.

Body language and tone of voice have little impact on the audience's understanding of the information being communicated.

Tanya's arms are crossed as she listens to the manager's presentation. When the manager ends, she joins the audience in a standing ovation but does not clap her hands with her colleagues. What are her posture and gestures examples of?

Professor Armand Dupont was very busy when he received an e-mail by a student who wanted to know when an assignment was due. His short response said, "You can find the due date in your syllabus!" The student interpreted this to mean that the professor didn't want to help the student, so the next time he had a question, he asked another classmate. The professor need not be concerned because his response followed a good communication rule: messages should always be short and concise!

There are three common types of bias in business communications: gender bias, age bias, and bias related to race, ethnicity, and nationality.

Which statement best describes the barriers of language communication?

In the context of making a PowerPoint presentation, when is "less is more" good advice?

Discuss three key concepts for each of the opening, body and closing of a successful oral presentation? Describe each element in relation to how the speaker engages his or her audience.

One drawback of voice mail is that it doesn't provide the sender with a permanent record of the message.

Darvinder must inform the sales team of the latest commission incentive plan. The incentive plan is different from the previous plan, and Darvinder expects resistance from some of the sales team. He plans to begin the discussion by reviewing the company's mission and strategic goals. This is an example of an effective opening to his presentation.

When the active voice is used in a sentence, what is the result?

Reflecting a long-standing tradition, top managers at Tallyson Corporation rarely meet directly with other employees, preferring to communicate by sending memos and e-mail messages. This practice is likely to create an organizational communication barrier within the company.

Avinash is delivering a presentation in front of senior management tomorrow. He decides to practise in front of a mirror prior to the meeting. This should be an effective strategy for strengthening his communication skills.

Proper business communication should always follow such well-known grammatical rules as never starting a sentence with the words and or but and never ending a sentence with a preposition.

There are 10 tips for writing excellent e-mail that address the challenges of presenting information quickly. Define and describe at least three of those tips for using this communication tool.

Yolanda is planning a 45-minute presentation and has decided to organize it around six key ideas. What is a possible problem with this approach?

Canadian-based companies prefer employees to use English while on the job. However, with the increasing diversity found in today's workforce, companies are challenged by which of the following?