Exam 7: Innovation and Adaptability

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Which organizational development (OD)technique is a technique for assessing attitudes and perceptions,identifying discrepancies in these,and resolving the differences by using survey information in feedback groups?

(Multiple Choice)
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In spurring organizational change,outside consultants are usually more ________ whereas internal managers tend to be more ________.

(Multiple Choice)
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Mandy recently returned from her two-day managerial seminar, How to Totally Change Your Management and Leadership Style in Two Days. Even though she felt the seminar was worthless (as she had predicted), it did give her a chance to think about how to change the culture of her organization. She had been brought in by the new CEO as a change agent, and her position had the authority to make an impact. She felt that the recent hostile takeover by their parent company had shocked everyone, especially given that the entire organization consisted of only 150 people and had been in business for only five years. She felt this might be the time to attempt cultural change while everyone was still thinking in terms of change. As she tossed her leadership seminar manual into the wastebasket, she considered what might be her first step and how well the cultural change would work. -Which of the following statements is TRUE concerning the leadership of Mandy's company and its effect on cultural change?

(Multiple Choice)
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The existence of a dramatic organizational crisis can facilitate cultural change.

(True/False)
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One of the reasons that change fails is that managers ________.

(Multiple Choice)
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The ________ metaphor is best illustrated by Kurt Lewin's model of the change process.

(Multiple Choice)
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Define Organizational Development (OD)and how it is used to change people in the change process.In addition,describe briefly the five most popular OD techniques.

(Essay)
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How can managers increase the likelihood of making change happen successfully?

(Multiple Choice)
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Cultural change is easier when the organizational culture is strong.

(True/False)
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The "calm waters" metaphor envisions a trip over unfamiliar waters with a crew who has never before worked together.

(True/False)
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Mandy recently returned from her two-day managerial seminar, How to Totally Change Your Management and Leadership Style in Two Days. Even though she felt the seminar was worthless (as she had predicted), it did give her a chance to think about how to change the culture of her organization. She had been brought in by the new CEO as a change agent, and her position had the authority to make an impact. She felt that the recent hostile takeover by their parent company had shocked everyone, especially given that the entire organization consisted of only 150 people and had been in business for only five years. She felt this might be the time to attempt cultural change while everyone was still thinking in terms of change. As she tossed her leadership seminar manual into the wastebasket, she considered what might be her first step and how well the cultural change would work. -Which of the following is a favourable condition that might help Mandy to implement cultural change?

(Multiple Choice)
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Edwin Lee leads a cross-functional product development team at Lightspeed.com, a software company with employees in 10 countries around the world. The members of Edwin's team are hard-working and highly creative, but he wonders if there are ways to stimulate more innovation from the team. As the company has grown, so too has the bureaucracy. Numerous rules and policies have been introduced, and decision making has become highly centralized. This has resulted in resource limitations and tight project deadlines. Fortunately, with the use of web cams and other Internet technology, Edwin is able to hold frequent meetings with his global cross-functional teams. And despite some structural limitations, the company's culture does seem to foster creative solutions. Diverse opinions are encouraged, and even the most unrealistic, "off-the-wall" solutions are accepted without criticism. Mistakes are treated as learning opportunities—a good thing, since there have definitely been some mistakes! -Which cultural variable relates to the acceptance of mistakes at Lightspeed?

(Multiple Choice)
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Innovation for organizations is about developing new products and services as customer needs change.

(True/False)
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The prevailing model for handling change in "white waters" is best illustrated in Kurt Lewin's three-step description of the change process.

(True/False)
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Changes in work processes,methods,and equipment used fall under which category of options that a manager can change?

(Multiple Choice)
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Frequent interunit communication helps to facilitate innovation.

(True/False)
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Initiating change involves identifying which organizational areas might need to be changed and ________.

(Multiple Choice)
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One reason people resist change is the belief that the change is incompatible with the goals and interests of the organization.

(True/False)
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Adaptive organizations need clear and efficient structures in place to meet the changing environmental challenges.

(True/False)
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Organizational development techniques seek to bring about change in which of the basic change categories?

(Multiple Choice)
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